Now Hiring for 2027 - Client Advisor & Showroom Team - Toronto

We're growing. Our Toronto showroom is expanding in 2027, with new Client Advisor and showroom roles opening over the coming months. Rather than waiting for each role to open, we're building our talent pool now. The great people we meet are first in line and move into the very next role that suits them. Register your interest, tell us which roles and hours suit you, and our Talent Acquisition team will be in touch.

What matters most to us is how you connect with people. Our clients come to us for some of the most significant moments of their lives, and they're often making a serious, high-value purchase that means a great deal to them. We're looking for people who bring warmth, care and discretion to every conversation, and who love creating incredible experiences around those moments.

Our showrooms are different from traditional retail. They run by appointment only, so every client who walks through the door has booked time with us, often to choose an engagement ring, wedding bands or a milestone piece. Every role in the showroom contributes to making that moment meaningful and memorable.

Roles:

• Client Advisor: host one-on-one consultations in person and online. Guide clients through design and customisation, prepare quotes and look after aftercare. Full-time and part-time opportunities are available. Part-time roles are two to four days a week, including Saturdays and/or Sundays.
• Showroom Coordinator: keep the showroom running smoothly. Manage bookings, orders, stock, postage and aftercare, and support the team with day-to-day operations. Full-time role.
• Assistant Showroom Manager: lead the team alongside the Showroom Manager. Coach Client Advisors, run the daily roster and step in to lead the showroom when needed. Full-time role.
• Showroom Manager: lead the showroom. Build and develop your team, drive performance against targets and set the standard for an exceptional client experience. Full-time role.

Availability:
Weekend availability is essential for most roles. Full-time roles include one weekend day, Saturday or Sunday, depending on the role. Tell us your preferred days when you apply.

What we offer:

• A competitive base salary plus a monthly performance bonus
• A calm, appointment-only showroom, with no counter browsing or chasing foot traffic
• A supportive, collaborative team and clear paths to grow from Client Advisor into senior and leadership roles in a global business
• Generous staff discounts on our fine jewellery, plus discounts for friends and family
• An extra week of paid leave each year to volunteer for a charity close to your heart
• Sponsorship of a child in need for every team member who joins our family

What happens next:
We're building our 2027 team now. Once you register your interest, you'll receive a short behavioural assessment by email. This is the next step in our process and needs to be completed before we can move you forward. There are no right or wrong answers. It helps us understand how you like to work and how you might fit with the team. Once it's completed, we'll move you to the next stage: submitting a short video interview. From there, we move to our formal and in-person interview stages, and as roles open we'll match you to the next one that suits your strengths and availability.

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