Operations Administrator

Come work with us in Lake Louise. Live, Work, Play surrounded by awe-inspiring views!

The Lake Louise Ski Resort is a world-class ski area nestled in the heart of the Canadian Rockies. We are a year-round operation in the tourism industry, operating as a ski resort in the winter months and as a wildlife interpretive centre and sightseeing gondola in the summer months.

Whether you want to work indoors or outdoors, no day will ever be the same. As an employee you can expect a great working environment, employee benefits, competitive wages and the experience of a lifetime.

At present some of our Winter Employee Perks include:

• LLSR lift pass (valued at approx. $1,600)
• Reciprocal discounts with other ski resorts
• Free group lessons and discounted private lessons through snow school
• Free LLSR recreational opportunities including tubing and sightseeing gondola rides
• Free employee transportation from Lake Louise, Banff and Canmore
• Food and Beverage discounts at designated cafeterias and restaurants
• Friend and Family discounted day passes
• Retail, Rental and Repair discounts
• Staff rates at Skoki Backcountry Lodge
• Complimentary tea, coffee and hot chocolate at designated cafeterias when you provide your own reusable mug
• Employee recognition programs
• Long Service Award programs
• Opportunity for educational growth and development
• Optional subsidized staff housing for full-time employees
• Staff events, activities, and team building events throughout the season
• RRSP matching contribution depending on length of service
• Extended health care plan depending on length of service
• Year-round employees may be eligible for spousal and family passes

Job Description:

The role of the Operations Administrator is vital in keeping the department running smoothly. The person in this position is responsible for ensuring that all activities and responsibilities of the Operations Department are handled in a prompt, courteous, and efficient manner.

Job Responsibilities:

• Phone reception, front desk greeting duties & radio communication
• Attend management meetings, take and distribute minutes
• Manage vehicle accident reports, driver’s list and supporting documentation, fuel cards, snowmobile & quad exams, helmet and ski/snowboard compliance, locker rooms, third party contractor agreements, winter staff vouchers, building permits, purchase orders, payment requests, vehicle passes, and assist with other operations administrative tasks as required
• Prepare weekly reports, project and data tracking tools, phone and radio lists
• Administration including development and distribution checklists, charts, templates and correspondence
• Efficiently organize the Operations’ department paper and digital documents & records
• Maintenance of office area, scheduling of a cleaner for the operations Office area and re-stocking office cleaning supplies
• Occasionally coordinate tasks for light duty employees
• Maintain good inter-departmental relations and communication
• Occasionally provide transportation for guests; Skoki Runs, Injured Guests, or Upper Mountain Evacuations (Valid Class 4 License is an asset)
• Write/Update Policies and Procedures as necessary
• Manage reports, users, missing alert notifications, train, teach, and troubleshoot our Risk Management Program - Edge Auditor
• Provide Back-up support to other departments throughout winter busy periods
• Data Entry and administration of the Computerized Maintenance Management Software (CMMS)
• Assist Project Managers with the preparation of project documentation including, Parks Canada submissions, project cost tracking, contractor required documentation
• Summer Dispatch: daily radio communication for lift opening and closing, extreme weather, wildlife monitoring and all other urgent/emergency situations
  • Daily reporting in Edge Auditor, keeping track of wildlife in spreadsheets
  • Ability to prioritize duties, keen attention to detail, and teamwork with managers is vital
  • Accident legal paperwork and patient transport
  • Back up support for Dispatch in winter

Job Requirements/Qualifications:

• Must be computer literate and have intermediate to strong Microsoft Suite experience (Outlook, Excel, Word) to create advanced spreadsheets and correspondence
• A positive attitude, friendly personality, excellent written and verbal communication skills
• Must have excellent organizational skills and an ability to meet timelines and changing priorities
• Able to speak clearly over the radio; radio communication experience is preferred
• Able to work both as a team member and independently; self-motivated and efficient
• Able to prioritize and work well under pressure with little to no supervision
• Valid Class 5 AB driver’s license (or provincial/international equivalent) with clean driving record (abstract/3 year claims experience letter must be provided during the interview process)
• Class 4 License preferred
• Follow all LLSA policies and procedures
• Adhere to LLSA grooming policy at all times
• Knowledge of the Lake Louise Ski Area is an asset
• Accounting/budgeting experience an asset