Operations Manager

Overview

Operations run smoothly when clear leadership, strong systems, and genuine relationship-building come together. As our Operations Manager, you will take ownership of daily operations throughout Newfoundland and Labrador while supporting broader regional growth across Atlantic Canada. Reporting directly to the Regional Director, you will bridge strategic goals with hands-on operational delivery, ensuring our parking facilities are safe, efficient, and well-maintained.

This is a dynamic role designed for a grounded operational leader who thrives on variety. One day you might be leading staff onboarding or reviewing labor budgets, and the next you could be inspecting site equipment, meeting with key clients, or coordinating contractors for new site rollouts. If you enjoy building motivated teams, solving real-world operational challenges, and serving as the trusted point of contact for clients, this role offers direct impact and career visibility.

Compensation and Schedule

Salary Range: $75,000.00 – $80,000.00 annually

Work Schedule: Full-time, Monday to Friday (with after-hours availability as the primary escalation point for emergencies)

What Success Looks Like

In your first few months: You will get to know our frontline team, audit existing site procedures, establish relationships with local clients, and take ownership of daily scheduling, equipment upkeep, and fleet compliance.

Over time: You will build a highly efficient, safety-minded operation across Newfoundland and Labrador. Success means consistently hitting client service standards, maintaining low employee turnover through proactive coaching and growth planning, keeping operational budgets on track, and seamlessly onboarding new client contracts.

Key Responsibilities

Operational Leadership & Site Management

• Manage day-to-day operations across all provincial parking sites, ensuring contract requirements and service standards are met.

• Oversee equipment maintenance, signage updates, tech deployments, and permit enforcement systems.

• Coordinate external vendors and contractors for electrical work, equipment installations, and signage projects.

• Conduct routine site audits, monitor service quality, and address operational issues promptly.

• Monitor local weather events and adjust daily operations to keep facilities accessible and safe.

• Manage inventory for operational supplies, uniforms, tickets, and equipment.

Team Development & Culture

• Directly supervise operational supervisors and frontline staff.

• Partner with People and Culture to handle recruitment, onboarding, training, and ongoing performance coaching.

• Develop clear succession plans, conduct annual performance reviews, and foster internal promotion opportunities.

• Ensure appropriate staffing levels while managing schedules and labor budgets.

Client Relations & Business Growth

• Serve as the main operational contact for clients, resolving day-to-day inquiries and conducting regular check-ins.

• Work alongside the Regional Director to support business growth, proposal preparations, and the onboarding of new contract sites.

• Identify opportunities to add value for existing clients through expanded service offerings.

Safety, Fleet & Compliance

• Maintain Occupational Health and Safety (OHS) standards by leading safety meetings, hazard assessments, incident investigations, and staff safety training.

• Oversee fleet compliance, including driver abstracts, vehicle inspections, safety plans, and routine maintenance schedules.

• Ensure strict adherence to government regulations governing ticket issuance and record-keeping.

Position Requirements

Must-Have Qualifications

• At least 5 years of operational management experience with a track record of progressive leadership responsibility.

• Valid Class 5 driver’s license, access to a reliable vehicle for work use, and a clean 5-year driving abstract.

• Proven leadership skills with experience managing team performance, managing budgets, and resolving workplace conflicts.

• Proficient Technology skills: MS 365, enterprise software, databases, and web-based applications.

• Strong public speaking and presentation skills with experience leading meetings for clients and executive leadership.

• Solid practical business acumen and negotiation capabilities.

Nice-to-Have Qualifications

• Post-secondary degree in Business Administration or a related field.

• Experience managing operations within the parking, property management, facilities management, or transportation logistics sectors.

• Familiarity with vendor management and contractor oversight for technical or electrical installations.

• Formal training or certifications in Occupational Health and Safety (OHS).

How to Apply

If you are a practical, organized leader looking to drive operational success across Newfoundland and Labrador, we would love to hear from you. Please submit your resume detailing your leadership experience and operational background. Qualified candidates will be contacted for an initial interview.