Operations Manager

Harvard Developments has an immediate opening for an Operations Manager to join its facility maintenance team in Edmonton, Alberta. Harvard is a full-service real estate management company based in Western Canada that is recognized for its reputation in leadership, flexibility, quality and performance. The company oversees over 9 million square feet of commercial properties with regional offices in Regina, Calgary, Edmonton and Winnipeg.

The Operations Manager is accountable to lead a team of building maintenance personnel to deliver an exceptional customer experience, while ensuring that more than 1 million square feet of mixed-use facilities in northern Alberta are well cared for and maintained in a safe and environmentally conscious manner.

The Operations Manager will:

• Deliver customer satisfaction within standards established for safety, comfort, cleanliness, responsiveness, follow up and communication;
• Oversee workplace safety, risk management, safety training, OH&S compliance and emergency preparedness;
• Lead and coordinate maintenance teams and external trades to ensure optimal property performance and cost-effective operations.
• Establish & implement the annual maintenance plan, ensure "best value" procurement and contribute to long-range capital planning, budget preparation and reporting within limits established by the property owner
• Recruit & develop a highly motivated team to excel in achieving Harvard’s vision, mission, promise and values, and the property owner’s expectations.

What you will bring to the job:

• Minimum six to eight years of progressive experience leading building operations teams, with a proven track record of inspiring high performance and fostering a strong customer service culture.
• Proven experience participating in large scale capital projects such as equipment replacement and tenant improvement projects.
• Proficiency in the English language both written and verbal, as well as strong listening, negotiation, collaboration and conflict resolution skills that enable positive and beneficial relationships;
• Demonstrated organizational, analytical, critical thinking, problem solving, decision-making and attention management abilities to consistently meet deadlines;
• Advanced technological skills in a Microsoft Office workplace environment;
• A high level of commitment to customer service and dependable leadership with availability to respond 24 hours each day except during excused absence; and
• The ability to work independently or collaboratively as circumstances dictate, using personal initiative and sound judgment to achieve desired outcomes within schedule and budget, along with a willingness to travel throughout northern Alberta as required to support operations, service delivery and team leadership.

What you will receive from Harvard:

• Competitive salary and health benefits within the real estate management industry, along with an incentive opportunity, pension & group RRSP;
• Additional benefits including use of company vehicle, children’s scholarship and a wellness program;
• Strong corporate values in a flexible, performance driven and merit-based work environment;
• Comprehensive orientation, training, and support; and
• Encouragement of lifelong learning through education and training opportunities.

Harvard provides employees with a challenging work environment encouraging professional growth, innovative thinking, and collaborative work. Our organization respects the principles of work-life balance and community engagement. If you feel you are the person we are looking for in this position, please apply with your resume in confidence through the Careers tab at www.hillcompanies.com.