Patient Care Retail Sales Specialist (PSW) - Ottawa

Our Mission:

Ontario Medical Supply is a Leading Distributor of medical equipment, supplies, and services for healthcare organizations and home healthcare clients across Ontario. Specializing in long term care, assisted living, retirement and home health care. Ontario Medical Supply is partnered for success with Royal Drugs. Royal Drugs is a healthcare company providing specialty pharmacy, infusion therapy, and retail pharmacy services. Together, we work towards supporting optimal health outcomes and better quality of life.\
Come Join Our Team!

Purpose:

As a Patient Care Retail Sales Specialist at Ontario Medical Supply, you will support customers who rely on medical supplies, mobility aids, and therapeutic equipment to manage their health and daily living. You will combine exceptional customer service with clinically informed product guidance, ensuring each client receives safe, appropriate, and personalized recommendations. Your role includes assisting patients, caregivers, and healthcare professionals, providing product education & training, and supporting clients with fittings, measurements, and equipment selection.

Job Title: Patient Care Retail Sales Specialist
Location: Ontario Medical Supply: Ottawa (1100 Algoma Road, Ottawa, ON K1B 0A3)
No. of Positions: 2
ATR: #5234
Salary: $22 - $24/hr
Type: Full-Time, Permanent

This job posting is for an existing vacancy.

Job Responsibilities:

Patient and Clinical Support:
- Greet customers warmly and provide compassionate, patient-centered assistance.
- Assess customer needs by asking clinically relevant questions related to mobility, recovery, chronic conditions, or physician recommendations.
- Provide informed guidance on medical supplies, mobility devices, bracing, compression therapy, wound-care products, and home-health equipment.
- Support clients with safe and accurate fittings for:
- Compression garments (after completing Certified Fitter training)
- Orthopedic bracing (knee, wrist, back, post-operative supports)
- Mobility aids (walkers, canes, wheelchairs) including basic adjustments
- Educate customers on proper product use, care, and maintenance to support safe outcomes.
- Collaborate with caregivers, physiotherapists, occupational therapists, and other healthcare professionals when appropriate.

Retail and Sales Responsibilities:
- Recommend products based on customer needs, clinical considerations, and lifestyle requirements.
- Maintain up-to-date knowledge of inventory, pricing, and new medical products.
- Process payments accurately and efficiently.
- Maintain clean, organized, and accessible product displays.
- Document customer interactions, fittings, and follow-ups with accuracy and professionalism.
- Participate in ongoing product training, clinical education sessions, and vendor workshops.
- Stay informed about industry trends, new technologies, and best practices in home healthcare and medical equipment.
- Perform other duties as required.

Qualifications:

-Post-secondary education as a Personal Support Worker (PSW) is required.
- Clinical experience in patient care, mobility support, rehabilitation, or chronic condition management (e.g., hospital, long-term care, home care, clinic, or community health).
- Experience assisting patients with mobility aids, ADLs, or therapeutic equipment is an asset.
- Familiarity with compression therapy, orthopedic bracing, wound-care supplies, or home-health equipment is considered an advantage.
- Bilingualism is a strong asset.
- Previous retail or customer-facing experience in a medical, pharmacy, or healthcare setting is preferred.
- Ability to perform basic clinical assessments related to mobility, swelling, skin integrity, and safety risks (within non-regulated scope).
- Knowledge of infection prevention practices, safe patient handling, and privacy/confidentiality standards (PHIPA).
- Comfort educating customers on the safe use, care, and maintenance of medical equipment.
- Strong communication skills with the ability to support individuals managing injuries, chronic conditions, or post-operative recovery.
- Ability to stand for extended periods and assist with light equipment handling

SKILLS:
- Excellent communication skills with a warm, patient-focused approach.
- Ability to work effectively with individuals managing injuries, chronic conditions, or mobility challenges.
- Strong organizational skills and ability to multitask in a clinical-retail environment.
- Proficiency with POS systems and basic computer applications (Word, Excel, Outlook).
- Comfort standing for extended periods and assisting with light equipment handling.
- Ability to maintain professionalism, empathy, and discretion when discussing health-related needs.

Additional Notes:
- Flexibility in working hours may be required from time to time, including evenings and weekends.
- A passion for helping customers and a genuine interest in healthcare products are essential

Skills:

While we thank you for your interest, only select applicants will be contacted regarding the position.

Ontario Medical Supply is an inclusive and equal opportunity employer committed to providing diversity and accommodations for applicants upon request at any stage of the recruitment process in accordance with the Accessibility for Ontarians with Disabilities Act (AODA) and the Ontario Human Rights Code. All applicants must make their requirements known when contacted.

The company reserves the right to close the competition based on business need and a sufficient pool of candidates who have applied.

AI will be used in the recruitment process.