PM Houseperson

SALARY RANGE:

$17.95- $20.50/hour- based on experience

EMPLOYEE BENEFITS:

Employee Discounts

Free Parking

Paid Time Off

JOB OVERVIEW: EVENING SHIFT

Check-in/check-out hotel guests courteously and efficiently; processing all payments according to established hotel requirements. Provide information to any guest or visitor inquiry, while keeping confidentiality in mind.

REPORTS TO:

General Manager, Front Desk Supervisor, Manager on Duty

REQUIRED SKILLS:

• Ability to input and access data in computer.
• Ability to understand guest inquiries and provide responses.
• Ability to prompt positive relations with all individuals who either approach the Front Desk or make contact by phone.
• Ability to focus on guests needs, remaining calm and courteous.
• Ability to think clearly, quickly and make concise decisions.
• Ability to prioritize, organize and follow up.
• Ability to work well under pressure with excessive arrivals/departures within any given period.
• Ability to focus attention to details.
• Ability to maintain confidentiality of all guests and hotel information.
• Ability to ensure security of guest rooms access.
• Ability to remain stationary at assigned post for extended periods of time including any paid lunch periods.
• Ability to work cohesively with other departments and co-workers as part of a team.
• Previous guest relations training.

ESSENTIAL JOB FUNCTIONS:

• Responsible for all Guest Service Agent duties and functions
• Review checkouts ensure payments match final balances.
• Verify that credit cards, direct billings and cash deposits are accurate and balance.
• Post all charges to guest accounts.
• Complete daily revenue sheet, room revenue and room status reports.
• Provide as security for guests and property.
• Investigate or analyze out-of-balance situations.
• Create adjustments or corrections to accounts as needed.
• Print and distribute various required computer audit reports as designated on checklist
• Prepare guest folios
• Have knowledge of hotel fire and safety procedures.
• Complete required month end reports.

QUALIFICIATIONS:

• High School graduate or equivalent.
• Ability to communicate in English clearly and pleasantly with guests/visitors, management, and co-workers to their understanding, both in person and by telephone.
• Ability legible written communications and clear directions.
• Ability to complete accurate mathematical calculations.

JOB OVERVIEW:

Clean and disinfect all surfaces in designated areas, ensuring hotel's standards of cleanliness. Protect the hotels assets and the guests safety by following all hotel security procedure.

REPORTS TO:

Housekeeper Manager and/or Assistant Housekeeper Manager

ESSENTIAL JOB FUNCTIONS:

• Use designated cleaning chemicals and disinfectant on surfaces as per hotel requirements.
• Ensure security of any assigned keys.
• Clean and disinfect all public areas and touch points throughout the hotel and common areas.
• Review assignment sheet and update completed assignments. Check with Supervisor and Housekeeping office for additional assignments pre or throughout the shift.
• Organize work duty priorities.
• Review assigned area and complete general removal of any trash or debris.
• Stock cleaning carts and storage rooms with designated supplies and equipment.
• Maintain cleanliness and organization of storage.
• Ensure that nothing is stored in stairwells.
• Transport any food and beverage trays/items in lobby to service areas.
• Wash / Fold and put away laundry
• Ensure security of hotel property.
• Report maintenance problems or complete work repair orders
• Deliver special request items, such as, cribs to guest rooms.