Postuler

Publié il y a 3 mois

Product Owner – Customer Experience, VoC, NPS & CSAT

@ Astra North Infoteck Inc.

Toronto, Ontario

Postuler
SIGNAUX

En bref

Astra North Infoteck Inc. is hiring a Product Owner to manage the backlog and requirements for customer experience, VoC, NPS, CSAT and customer journey initiatives. The role turns customer feedback and analytics into prioritized features and runs sprint planning, UAT and release planning with delivery teams.

Responsabilités :

  • Own product backlog and requirements for customer experience initiatives
  • Translate customer feedback and analytics into prioritized user stories
  • Drive backlog refinement, sprint planning, UAT and release planning
  • Monitor customer experience metrics and business outcomes
  • Collaborate with CX, Marketing, Operations, Data and Technology teams

Résumé des exigences :

  • Experience as a Product Owner or similar role
  • Knowledge of VoC, NPS and CSAT measurement
  • Agile delivery experience
  • Strong analytical and stakeholder skills

Outils et compétences

Source et dates

Type de source non vérifié · zoho

Date publiée par l’employeur
2026-08-11
Première détection par notre source
2026-10-11
Mise à jour du dossier source
2026-10-11

Ces dates décrivent le dossier source, pas une vérification en direct du recrutement. Consultez l’offre originale.

Détails du poste

NiveauIntermédiaire
DomaineGestion de produit
Milieu de travailBureau
PositionSurtout assis
Exigences physiquesphysique faible · ordinateur élevé

Résumé et détails rédigés par l’IA à partir de l’offre; l’offre de l’employeur fait foi.

Astra North Infoteck Inc.

ChampValeur
Offres sur Jobsy426
Description

Product Owner – Customer Experience, VoC, NPS & CSAT

• Own product backlog and requirements for customer experience, VoC, NPS, CSAT, and customer journey initiatives.

• Partner with business stakeholders to define customer measurement frameworks and improvement opportunities.

• Translate customer feedback, analytics, and business needs into prioritized features and user stories.

• Drive backlog refinement, sprint planning, UAT, and release planning with delivery teams.

• Monitor customer experience metrics and ensure business outcomes are achieved.

• Collaborate with CX, Marketing, Operations, Data, and Technology teams to improve customer journeys.


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