Product Owner - Small Business Insurance

Work Location:

Markham, Ontario, Canada

Hours:

35

Line of Business:

Enterprise Enabling Functions

Pay Details:

94 000 $/$94,000 - 132 700 $/$132,700 CAD

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.

As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Job Description:

Purpose of the Role

The Product Owner I, Small Business Insurance, is responsible for defining, prioritizing, and delivering Small Business Insurance capabilities for the Guidewire Policy & Billing platform. The role manages the product backlog, represents the voice of the customer, and works closely with cross-functional teams to deliver measurable business outcomes.

Key Accountabilities

• Understand customer and colleague pain points with the Policy & Billing platform.
• Partner with business and technology teams to define solutions.
• Lead the delivery team in translating customer and business needs into epics, user stories, and acceptance criteria.
• Foster a delivery pod culture focused on Agile excellence.

• Champion continuous improvement.

Backlog Management

• Own and maintain the delivery backlog for the Small Business Insurance Policy & Billing platform.

• Continuously prioritize work based on customer value, business outcomes, and strategic priorities.
• Ensure stories meet Definition of Ready standards in time for sprint start.
• Support release planning and sprint planning activities.

Product Delivery

• Collaborate with delivery teams to execute against planned objectives.
• Participate in Agile ceremonies and provide ongoing business clarification.
• Accept completed work against defined acceptance criteria.
• Track dependencies, blockers, and risks impacting delivery.

Performance & Optimization

• Monitor product performance and customer feedback.
• Recommend enhancements based on analytics and operational insights.

• Support the achievement of business outcomes, including:
  • GWP targets
  • Digital conversion
  • Customer and advisor satisfaction
  • Operational efficiency

Stakeholder Management

• Build strong working relationships across business and technology teams.

• Communicate priorities, progress, risks, and outcomes to stakeholders and leadership.
• Support alignment across all teams contributing to delivery.

Customer Experience

• Ensure that customer and advisor impacts are understood.
• Ensure that solutions provide the best possible outcomes for customers and advisors within the constraints of the initiative.
• Minimize customer and advisor effort by reducing friction and simplifying journeys.

Job Requirements

• An undergraduate degree or product management certificate and/or five or more years of Agile product owner experience.
• Ability to lead, plan, implement, and evaluate delivery activities to ensure completion on schedule and within budget.
• Ability to work collaboratively and build relationships across teams and functions.
• Ability to work successfully both as a member of a team and independently.
• Ability to exercise sound judgment when making decisions.
• Ability to analyze, organize, and prioritize work while meeting multiple deadlines.
• Proven experience using AI to drive efficiency is an asset.
  

Who We Are:

As part of TD Bank Group, one of Canada's largest financial institutions, at TD Insurance, we care for Canadian families, making it easy to get the best advice, protection, and support in their moments of need, always.

TD Insurance offers a wide range of products, including General Insurance and Life and Health. Everyday, we strive to make every interaction, product and experience remarkably human and refreshingly simple for more than four million customers who count on us.

Our Total Rewards Package
Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs. Learn more

Additional Information:
We’re delighted that you’re considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we’re committed to providing the support our colleagues need to thrive both at work and at home.

Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations, requirements.

Colleague Development

If you’re interested in a specific career path or are looking to build certain skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities.

If you’re passionate about helping clients and building deep, lasting relationships, TD offers diverse career paths where you can grow your expertise and make a meaningful impact.

We're committed to your success and foster a respectful workplace where diverse perspectives are valued, everyone has fair opportunities to grow, and you can unlock your full potential to achieve your career goals. Here at TD, we hire and develop the best.

Training & Onboarding
We will provide training and onboarding sessions to ensure that you’ve got everything you need to succeed in your new role.

Interview Process
We’ll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

Accommodation
Your accessibility is important to us. Please let us know if you’d like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process.

We look forward to hearing from you!

Language Requirement (Quebec only):

Maîtrise d’une langue autre que le français pour offrir du soutien ou traiter avec des employés ou des collègues qui ont besoin de services et de soutien dans une langue autre que le français.