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Publié il y a 9 mois

Production Support Analyst

@ Querentia Inc.

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Toronto, Ontario

Contrat
Postuler
SIGNAUX

En bref

Querentia Inc. is hiring a contract Production Support Analyst to keep its Archer platform and in-scope use cases running. The work covers incident monitoring, triage and resolution, change and deployment support, and root cause analysis.

Responsabilités :

  • Monitor, triage and resolve production incidents from business users
  • Provide day-to-day operational support for the Archer platform
  • Participate in the change process and support deployments
  • Provide status updates and escalate critical issues
  • Maintain support documentation, known-issue logs and RCAs

Résumé des exigences :

  • .NET experience is an asset
  • Experience supporting production applications
  • Clear communication of impact and resolution

Outils et compétences

Archer
Source et dates

Type de source non vérifié · jsonld

Date publiée par l’employeur
2026-02-02
Première détection par notre source
2026-10-26
Mise à jour du dossier source
2026-11-02

Ces dates décrivent le dossier source, pas une vérification en direct du recrutement. Consultez l’offre originale.

Détails du poste

DomaineDéveloppement logiciel
Déplacementsavion : aucun · route : aucun
Milieu de travailBureau
PositionSurtout assis
Exigences physiquesphysique faible · ordinateur élevé
LanguesEnglish

Résumé et détails rédigés par l’IA à partir de l’offre; l’offre de l’employeur fait foi.

Postuler
ChampValeur
Offres sur Jobsy331
Description

Job Title: Production Support Analyst

Job description

• Monitor, triage, and resolve production incidents raised by business users

• Provide day-to-day operational support for the Archer platform and in-scope use cases.

• Participate in the Change Process for production changes.

• Support deployment activities and post-release verification.

• Provide status updates on incidents, risks, and backlog items.

• Escalate critical issues appropriately and communicate impact and resolution clearly.

• Maintain support documentation and known-issue logs.

• Capture root cause analyses (RCA) for all incidents.

• Experience in .NET is an asset

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