Production Support Analyst – Access Management

Production Support Analyst – Access Management:
On behalf of our Financial Services client, Procom is searching for a Production Support Analyst – Access Management for a 12-month role. This position is a hybrid position with 3 days onsite at our client’s Toronto office.

Production Support Analyst – Access Management - Job Description:
The Production Support Analyst – Access Management will focus on managing logical access for bank employees and maintaining Tangerine’s data centers. This role involves administering access IDs and passwords, managing data center inventory, and supporting IT operations across multiple geographic locations.

Production Support Analyst – Access Management - Responsibilities:
• Manage logical system access by creating, administering, and disabling user IDs
• Respond to access requests and meet team SLAs
• Implement access changes in accordance with approved workflows
• Maintain and improve New User and Access Change systems
• Prepare and maintain procedural documentation for Access Control processes
• Perform regular access management reviews and report discrepancies
• Support IT Operations team in Account Management tasks
• Administer Tidal Enterprise Scheduling system
• Review server requests and manage data center resources
• Maintain data center inventory databases
• Participate in Production IT projects and initiatives

Production Support Analyst – Access Management - Mandatory Skills:
• Post-secondary degree or equivalent experience
• 6+ years in Production Operations or Support environment
• Experience with Unix and Windows/NT environments
• Experience with Enterprise job scheduling systems
• Proficiency in Active Directory and Microsoft Suite
• Data Centre experience supporting infrastructure

Production Support Analyst – Access Management – Nice-to-Have Skills:
• Exposure to Tidal Enterprise Scheduler
• Knowledge of ITIL
• Experience with ServiceNow or similar ticketing systems
• Intermediate/advanced Microsoft Excel skills
• General understanding of Banking/Financial systems

Production Support Analyst – Access Management – Assignment Length:
This is a 12-month contract position.

Production Support Analyst – Access Management - Start Date:
ASAP.

Production Support Analyst – Access Management - Assignment Location:
Toronto, Ontario, Canada. This is a hybrid position requiring a minimum of 3 days per week in the office after initial training.