Program Support Coordinator

Program Support Coordinator - Winnipeg

CBI Home Health supports people at home and in the community. We are one of Canada’s leading specialized community services, home and integrated care providers, operating in more than 800 communities across the country. Our teams work together to deliver the right care at the right time, helping people live safely, independently, and with dignity. Learn more at cbihomehealth.ca.

Because Your Care Matters.

CBI Home Health is seeking a Program Support Coordinator based in Winnipeg to provide administrative and operational support to our Specialized Community Services (SCS) teams across six provinces nationwide.

Salary Range: The salary range for this position is $36,400 – $51,500 yearly.

Vacancy Disclosure: This job posting is for a new position

Why CBI Home Health SCS?
We’re committed to making a difference in people’s lives – and that starts with yours. You’ll enjoy a flexible schedule that allows you to achieve your goals at work and at home. As you care for others, CBI Home Health SCS will care for you by providing the equipment, training and resources that you need to feel confident every day.

Our Total Rewards offerings include:

• Full-time Hybrid position, Hours are Monday to Friday from 9am to 5pm
• Comprehensive Benefit packages.
• Employee discount and perk offerings with various partnerships, including Perkopolis, Telus, Rogers, Goodlife, etc.
• Employee Assistance Program.
• Paid orientation, training and development with opportunities to grow your career.

The SCS Program Support Coordinator supports in ensuring operational excellence by acting as a key resource and providing exceptional internal customer service to operations and front-line team members. This position involves maintaining clear and consistent communication with funders, ensuring updates and relevant information relating to supported individuals are accurately documented and reported in line with organizational and funder requirements and standards of service delivery

What you will do

• Support CBI Home Health’s SCS program nationally operations and promote a culture of exceptional internal customer service.
• Partner with People Leaders to ensure accurate, timely documentation and compliance with organizational, funder, and regulatory requirements.
• Collaborate with supervisors, managers, and cross-functional teams to support efficient operations and high-quality service delivery.
• Coordinate and track operational requirements, including education, training, performance reviews, and compliance activities.
• Identify and implement opportunities to improve service quality, efficiency, and operational processes.
• Support positive participant experiences by ensuring individuals receive timely, accurate information related to their services and care.
• Prepare and maintain required reports and documentation, ensuring accuracy and compliance with internal and external standards.
• Monitor and communicate key operational metrics, including training and compliance requirements.
• Assist with incident reporting, investigations, escalations, and disability management processes in partnership with Operations and relevant stakeholders.
• Participate in quality assurance activities, including audits, process reviews, and continuous improvement initiatives.
• Ensure adherence to company policies, procedures, health and safety requirements, and best practices.
• Maintain the confidentiality and privacy of supported individuals, families, and team members

What you will need to be successful

• Minimum 3 years of project coordination or project management experience.
• Experience or education in health, social services, or a related field; relevant certification is an asset.
• Clear Criminal Record Check with Vulnerable Sector Search.
• Strong verbal and written English communication skills.
• Experience supporting individuals in community-based settings is an asset.
• Excellent interpersonal, relationship-building, and customer service skills.
• Strong critical thinking, problem-solving, and decision-making abilities.
• Highly organized with strong time management skills and attention to detail.
• Ability to manage multiple priorities in a fast-paced environment.
• Proficient in Microsoft Office and other business applications.
• Strong listening, observation, and documentation skills.

Recruitment Technology Disclosure: We use technology and automation to support administrative aspects of our recruitment process. Artificial Intelligence is not used to evaluate, rank, or select candidates. All hiring decisions are made by people.

CBI Home Health is committed to a diverse, equitable, and inclusive workplace. We welcome applications from all qualified individuals and are committed to providing accommodations throughout the hiring process in accordance with applicable legislation. Please advise your recruiter if you require an accommodation.