Program Support Coordinator - UGH - Appendix D

Achieve Better Together at Guelph-Humber

At the University of Guelph-Humber, we offer career paths that open a world of infinite possibilities for you to explore. People are at the heart of the Guelph-Humber experience. Every day we work together to deliver excellence, and in doing so, we redefine what it means to be a leader in providing an education that offers a unique blend of academic and immersive, real work experiences combining theory and practice to solve complex challenges. Join us!

If you are interested in working in higher education and are looking to contribute to Guelph-Humber’s unique academic offering, here is your opportunity to join our team.

Job Details:

Position Title: Program Support Coordinator

Status: Appendix D Contract (4 months)

Hours: 37.5 hours per week

Program/Department: Justice Studies

Campus/Location: The University of Guelph-Humber (207 Humber College Blvd, Toronto) is located within the traditional and treaty lands of the Mississaugas of the Credit.

Payband: G
Salary Range: $35.29 - $40.73
Starting Salary: $35.29; Progression through the payband is in accordance with the increments in the payband as outline in the Full-Time Support Staff Collective Agreement based on actual service in the payband.

About the Program Support Coordinator Role:

Reporting to the Chair, Program Support Coordinator (PSC) will provide a core role in attending to the day-to-day operations and details of administrating programs while providing a comprehensive range of support services to instructors, students, partner institutions, and external stakeholders. Responsibilities include but are not limited to administrative, program, financial, human resources, marketing, interdepartmental and university-wide support. The incumbent also acts as a resource to students, instructors, and administrators on the application of the University of Guelph, Humber College and University of Guelph-Humber policies and procedures. It is also expected the incumbent will continue to develop opportunities that positively impact the learning environment.

The incumbent is responsible for providing a comprehensive range of supports and coordinates processes that include student/instructor support, University initiatives/event support/work (e.g., instructor orientation, AMAP) and program related support which may include developing and maintaining partnerships with external stakeholders. These tasks include the completion of complex administrative duties in support of the program(s) specific projects and/or the University.

The PSC also provides administrative support to the Program Chair as well as to the program(s). The incumbent is required to organize and expedite the flow of work through the Program Chair ’ s office and to have a thorough understanding of program operations, customer service best practices, and to communicate or escalate matters when necessary. The PSC enhances the overall student experience at the University of Guelph-Humber and participates in and/or lead projects, initiatives, events, and activities specific to the program(s) as well as supporting other programs and providing coverage as required. Additionally, the PSC will prepare and participate in activities, acting as the main program liaison to coordinate logistics that support university-wide and program related events (e.g., Convocation, Open Houses, Instructor Orientation, Program Information Sessions).

What you bring to the role:

Education

• The successful candidate will have a minimum of a 4-year degree or equivalent

Experience and Skills

• Minimum of three (3) years related experience supporting administration or office management.

• Demonstrated skill and high-level of proficiency with Microsoft Office products (e.g., creating and editing documents in Word, creating pivot tables in Excel, Drafting presentations in PowerPoint), Adobe and databases.

• Demonstrated literacy and digital fluency with systems.

• Excellent administrative skills including strong organizational skills and the ability to manage conflicting priorities and competing deadlines.

• Experience providing program or event based administrative support ideally in higher education or the non-profit sector.

• Experience analyzing, collecting, organizing data including generating reports.

• Ability to multi-task in a fast-paced environment and effectively prioritizing activities.

• Demonstrated ability to take initiative to improve processes.

• Ability to work well independently but also as part of a team.

• Ability to stay well-informed on policies, rules, regulations and guidelines.

• Exceptional communication skills, written and verbal.

• Demonstrated commitment to equity, diversity and inclusion in all work responsibilities and in collaborative workplace practices.

Assets (Nonessential):

• Experience using Project Management systems.

• Experience using enterprise systems (e.g., HRMS, LMS, Course Outline).

• Experience with minor financial reconciliation.

At the University of Guelph-Humber, we don’t just accept difference — we celebrate it! Experience comes in many forms, skills are transferable, and a progressive mindset goes a long way at Guelph-Humber. If your experience is close to what we’re looking for, consider applying and tell us why you are a great candidate for this job.

We thank you for your interest in working with the University of Guelph-Humber. Only applicants selected for an interview will be contacted. Consideration for Support Staff and Academic positions will be given to internal employees in accordance with the respective Collective Agreements.

Application Process

Applications should be submitted electronically through the Humber Polytechnic's careers portal. Applications should include: a detailed resume and a cover letter indicating how you meet some or all of the criteria.

What’s In it for you?

• An opportunity to be a part of building the University of Guelph-Humber's future.

• Be part of a diverse, hard-working, and supportive team.

• Tools and technology that will allow you to succeed at your job.

• Work/Life balance with above-average days off due to university closure schedules.

Equity, Diversity, and Inclusion

The University of Guelph-Humber is committed to a workforce that reflects the diversity of our students and our city. We actively seek Indigenous Peoples and individuals from equity-deserving groups with demonstrated skills and knowledge to deal with all aspects of equity, diversity, and inclusion in a post-secondary environment. The University of Guelph-Humber supports employment equity. Racialized workers, women, Indigenous workers, LGBTQ2S+ workers and workers with disabilities are encouraged to apply. For the purpose of statistical data collection, applicants are strongly encouraged to voluntarily self-identify. The University of Guelph-Humber’s diverse workplace also supports Francophone workers and young workers.

Accommodation

The University of Guelph-Humber is committed to accommodating applicants with disabilities throughout the hiring process, in accordance with the Accessibility for Ontarians with Disabilities Act (AODA). Our Talent Acquisition team will work with applicants requesting accommodations at any stage of the hiring process. This document is available in alternate formats upon request.

Anti-Discrimination Statement

At the University of Guelph-Humber, all forms of discrimination and harassment are prohibited. All employees and applicants have the right to work in an environment that is free from discrimination and harassment. If you need assistance with concerns related to discrimination and harassment, please contact the Office of Human Rights and Harassment ([email protected]).