Property Manager

JOB OVERVIEW

Private Pension Partners Realty Services Inc. (“P3 Realty”) is currently seeking a Property Manager to join our team. As the Property Manager, you will be responsible for managing daily operations/management of the assigned portfolio of residential properties under the direction of the Director, Property Management. The successful candidate must have at least 5 years’ experience as a Property Manager (or relatable position. Preference will be given to candidates familiar with Yardi Property Management software or similar systems. Preference will also be given to CPM’s or CPM candidates. The Property Manager will report directly to the Director, Property Management.

KEY RESPONSIBILITIES

• Manage the day-to-day operations of the assigned residential properties;
• Conduct inspections of the property and tenant spaces to ensure compliance with leases and the proper upkeep of the property including common areas, building exteriors, and landscaping;
• Work collaboratively with the asset management team to create Property Management and Preventative Maintenance plans (e.g. replacement of major capital expense items such as HVAC system, roof systems and parking lot surfaces);
• Serve as primary point of contact for tenants providing excellent customer service, responding to tenant requests/problems in a timely and courteous manner and generating work orders directed to vendors or maintenance staff. Follow-up with the tenant to ensure satisfactory resolution of the issue. Ensure that there is 24-hour emergency coverage for the property at all times;
• Establish appropriate rental rates, work with our leasing team on leasing strategies, market research, and rent averaging where possible;
• Negotiate with tenants to secure renewals when necessary;
• Correspond with tenants regarding rent collection, overdue accounts, building violations, common area costs and property taxes;
• Attend Residential Tenancies Board & Residential Tenancies Commission hearings and/or appeals, including preparation of files, for all claims;
• Assist in the hiring and training of Resident/Building Managers, Custodians, and Maintenance personnel;
• Facilitate conflict resolution on escalated tenant issues;
• Work closely with contractors, vendors, and service providers to ensure quality service and cost-effective solutions;
• Analyze and distribute monthly financials including operating variances from budget, cash management and strategies for collecting receivables;
• Prepare, implement and oversee approved annual operating budgets for each building in assigned portfolio;
• Ensure monthly financial statements and disbursements are accurate and timely;
• Ensure rent is fully collected each month;
• Administer leases, maintain lease information in Yardi, track all critical lease dates and terms, review all tenant billings, analyze lease clauses, enforce tenant compliance, and perform landlord obligations;
• Coordinate tenant move-ins and move-outs, ensuring smooth transitions and compliance with lease terms;
• Approve, oversee and administer contracts for provision of property services, such as cleaning and maintenance, snow removal, landscaping, etc.;
• Ensure all tenant and landlord insurance is current;
• Prepare lease documentation (i.e. lease documents, renewals, amendments, etc.);
• Participate in an on-call rotation to manage urgent property issues including emergency maintenance requests, addressing security concerns, and other immediate needs that impact tenant safety or property integrity. On-call rotation will require availability outside of regular business hours, including weekends and holidays, on a scheduled basis;
• Continually strive for exceptional maintenance and management in accordance with approved budgets and property management agreements: and
• Perform additional or adjusted responsibilities as needed to meet the changing needs of the property, company objectives, or market conditions.

QUALIFICATIONS & SKILLS

• A minimum of 5 years of experience as a property manager;
• Highly motivated self-starter with experience in managing personnel;
• Able to effectively multi-task and be able to prioritize time-sensitive tasks and matters, deal intuitively with any situation and work under minimal supervision;
• Experience with interacting with people in a confident manner with excellent communication skills in English, both oral and written, and the ability to form positive relationships with others. Furthermore, the qualified candidate is comfortable corresponding in writing to various levels of management within P3 to ensure appropriate staff are up-to-date with building operations;
• Strong organization, planning and diplomacy skills to prioritize tasks, interact with trades, handle conflict and exercise sound judgement;
• Able to work flexible hours, including weekends and on-call for emergencies;
• Knowledge of the Residential Tenancy Act and RTB Policies and Procedures Guidebook will be considered an asset; and
• Experience working with Yardi software will also be considered an asset.

BENEFITS PACKAGE

• Bonus
• RRSP Matching Program
• Group Benefits
• 3 Weeks Paid Vacation
• 8 Wellness Days
• Education Allowance
• Health & Wellness Allowance
• Vehicle Allowance
• Team activities and social events throughout the year
• Employee recognition

ABOUT PRIVATE PENSION PARTNERS REALTY SERVICES INC.

P3 Realty (https://www.p3realtyservices.com/), a division of the Private Pension Partners (P3) Group (https://privatepensionpartners.com/), provides integrated property management and brokerage services for P3 assets and third-party clients. Our solutions are technology-driven and operations-focused, with a strong commitment to tenant satisfaction and long-term asset performance.

WHY JOIN US

At P3 Realty, whether you’re at the office or out at one of our properties, you’re never on your own. You’ll have the backing of an experienced property management team, and you’ll join a company that has grown from 9 to 60 people (and is still growing) by promoting from within. Through team activities, lunch-and-learns, and regular recognition, we make time to connect and celebrate the people who keep our properties running.