RAP Worker [Casual]

Job Title: RAP Worker [Casual]

Program: Refugee Assistance Program

Position Class: Scale 2

Reports to: RAP Team Lead

Hours: Varied [Casual]

Type: Casual

Wage Rate: $28.50/hr + 6% vacation

About CVIMS:

Central Vancouver Island Multicultural Society (CVIMS) is a non-profit settlement organization located in Nanaimo, B.C., Canada. Established in 1979, CVIMS provides support to newcomers and refugees. Services include settlement, employment, family, language and community programs. We are client-driven and committed to being accessible and responsive to, as well as reflective of, our diverse community.

Job Summary:

The Resettlement Worker will provide flexible, on-demand support to the Resettlement Assistance Program (RAP) team in delivering essential services to Government-Assisted Refugees (GARs). This role involves assisting in various aspects of the resettlement process, including but not limited to greeting clients, providing orientations, and supporting clients in accessing community services.

Key Responsibilities:

• Assist in welcoming and orienting newly arrived refugees to Canada, ensuring they receive the necessary information and support.
• Support with the coordination of transportation, accommodation, and initial resettlement needs.
• Provide indirect support, such as client data entry, document management, and financial
• Help clients access community resources such as healthcare by scheduling appointments, filling out forms, and providing digital support as needed.
• Support the orientation process by playing with newcomer children to ensure a welcoming environment for families.
• Respond to work scheduling requests promptly to address urgent resettlement needs and confirm availability.
• Maintain confidentiality and provide culturally sensitive, client-centered support.
• Follows all CVIMS policies, reporting and administrative procedures.
• Ensure strict adherence to confidentiality, code of ethics and all other professional codes of conduct
• Work collaboratively as part of the CVIMS team to ensure agency and client success
• Attend and actively participate in all staff meetings and group trainings when available
• And such further duties and responsibilities as may be communicated by CVIMS from time to time.

Required Education, Certifications, and Experience:

• 1 yr education in related discipline reflecting refugee studies, intercultural studies, social work preferred. A combination of education and experience may be considered.
• Ability to work independently and as part of a team with a high degree of professionalism and integrity.
• Available to work varied hours and accommodate evening and weekend scheduling based on client arrivals.
• Ability to work at short notice and adapt to scheduling changes.
• Training or demonstrated proficiency using client databases, Microsoft Office 365, and Teams
• Class 5 driver’s license and own transportation required
• Vulnerable sector criminal record check on file with CVIMS required
• English language level minimum CLB 8 required.

Preferred Skills, Abilities, and Assets:

• Strong communication and interpersonal skills.
• Organized individual with the ability to manage multiple tasks and priorities simultaneously.
• Experience working with diverse cultural backgrounds.
• Fluency in a second language would be an asset.
• Attitudes and values in keeping with the CVIMS vision and goals.

Additional Information:

• Travel within Nanaimo Regional District and surrounding region will be required. Occasional travel to locations in other parts of British Columbia and/or Canada for purposes like professional development, networking, program delivery or conferences may also be required
• Some work outside of regular office hours, including evenings and weekends, will be required. Flex time schedules will be made to accommodate non-regular work hours. All overtime must be approved in advance
• This is a casual position with a varied schedule based on organizational needs.