Regional Area Manager

Regional Area Manager

Below is a list of core duties and responsibilities that the employee is expected to carry out in their role. Additional duties and responsibilities may be assigned by the Employer on an as-needed basis and The Employee understands and agrees that reasonable changes to the Employee's assignments, duties and reporting relationships will not constitute constructive dismissal and the Employee will have no claim or cause of action at common law against the Employer in respect of such changes.

Key Responsibilities

Operations Management

• Oversee the day-to-day operations of assigned locations.
• Conduct regular site visits, operational audits, and performance reviews.
• Ensure consistent execution of company policies, procedures, and operational standards.
• Support new site openings, conversions, acquisitions, and operational transitions.
• Monitor and improve customer service standards and overall customer experience.
• Ensure sites maintain high standards of cleanliness, merchandising, and presentation.
• Support implementation of company programs, promotions, and operational initiatives.

Financial Performance

• Review site sales, margins, labour costs, inventory levels, expenses, and profitability.
• Identify opportunities to increase revenue and improve operational efficiencies.
• Develop and implement action plans for underperforming locations.
• Monitor key operational and financial performance indicators.
• Support labour planning and scheduling to maximize productivity.
• Work closely with Accounting and Finance teams to improve site profitability.
• Drive gross profit growth and control operational expenses.

Leadership & Team Development

• Coach, mentor, and support Site Managers and store leadership teams.
• Establish clear performance expectations and accountability measures.
• Support recruitment, onboarding, training, and employee development.
• Conduct regular performance discussions and provide constructive feedback.
• Identify future leaders and support succession planning initiatives.
• Assist Site Managers with employee relations and performance management issues.

Retail Operator & Dealer Support

• Support Retail Corporate Operator (RCO) and Dealer locations within the region.
• Conduct operational and financial reviews and provide coaching to operators.
• Monitor compliance with operational, contractual, and brand requirements.
• Build positive working relationships with operators and stakeholders.
• Recommend operational improvements to improve sales, customer service, and profitability.

Compliance & Safety

• Ensure compliance with company policies, regulatory requirements, and industry standards.
• Support food safety, occupational health and safety, and loss prevention programs.
• Monitor inventory controls and financial controls.
• Address operational, safety, compliance, and maintenance concerns promptly.
• Escalate significant operational or compliance issues to senior leadership as required.

Fuel & Merchandising Performance

• Support execution of fuel pricing and retail pricing strategies.
• Ensure promotional programs and merchandising initiatives are properly implemented.
• Identify opportunities to grow fuel, convenience, and food service sales.

Asset Management

• Monitor the condition of company facilities, equipment, and assets.
• Identify maintenance priorities and support repair projects.
• Conduct regular inspections to ensure sites meet company standards.
• Report significant capital, maintenance, or environmental concerns.

Communication & Reporting

• Maintain effective communication between site teams and Head Office departments.
• Provide regular operational updates and recommendations.
• Participate in business reviews and performance meetings.
• Support company growth and strategic initiatives within the region.

Qualifications

• 3-5+ years of multi-site retail, convenience store, fuel, or hospitality management experience.
• Proven experience leading and developing teams.
• Strong financial and business acumen.
• Experience managing sales, labour, inventory, and profitability.
• Excellent communication, coaching, and problem-solving skills.
• Ability to travel extensively throughout the Alberta Region as required.
• Valid driver's license.