Representative, Homeowner Care (Maintenance & Repairs) (Vancouver, BC)

Are you a skilled repair professional who takes pride in quality workmanship? Do you enjoy solving problems, working with your hands, and ensuring every home meets the highest standards?

We are looking for a hands-on Homeowner Care Representative who excels at diagnosing deficiencies, completing repairs, and delivering exceptional finished products. This role is ideal for someone with residential construction experience who enjoys working independently, using a variety of tools, and taking ownership of repair work from start to finish.

You will

Repairs & Deficiency Work

• Complete a wide range of warranty and deficiency repairs in occupied and unoccupied homes.
• Diagnose construction deficiencies and determine the most effective repair solution.
• Perform repairs including drywall, paint, trim, hardware adjustments, caulking, cabinetry, flooring touch-ups, and general finishing work.
• Ensure repairs are completed professionally, efficiently, and to company quality standards.
• Conduct final quality reviews to confirm repairs meet homeowner expectations.
• Maintain company tools, materials, and work areas in a safe and organized manner.

Home Inspections & Possessions

• Assist with initial homeowner inspections and deficiency reviews.
• Prepare homes for homeowner orientations and possessions.
• Review homes prior to possession to ensure they meet Company Homeowner Care standards.
• Complete all identified repairs resulting from inspections and orientations.

Warranty Service

• Attend service appointments and assess homeowner concerns.
• Determine whether issues are warrantable under the New Home Warranty program.
• Resolve warranty-related repairs directly whenever possible.
• Coordinate specialized trade work when required.
• Ensure all repairs are documented accurately in the service management system.
• Complete follow-up appointments and verify homeowner satisfaction.

Homeowner Care

• Provide professional and courteous service during all homeowner interactions.
• Clearly explain repair scopes, timelines, and warranty coverage.
• Build positive relationships while representing the company in homeowners' homes and communities.

You have

• Minimum 2 years of residential construction, deficiency, finishing, warranty, or maintenance experience.
• Strong hands-on repair skills and confidence using a variety of construction tools and equipment.
• Ability to diagnose and complete drywall, paint, trim, finishing, hardware, and general carpentry repairs.
• Strong understanding of residential construction methods and building systems.
• Knowledge of the New Home Warranty 2-5-10 program is considered an asset.
• Excellent organization and time-management skills.
• Ability to work independently and manage multiple priorities.
• Strong customer service and communication skills.
• Attention to detail and commitment to quality workmanship.
• Proficiency with Microsoft Office and mobile applications.
• Valid driver's licence and clean driving record.

We have

• Great, diverse, authentic people.
• Unlimited career growth opportunities.
• Mentorship from industry leaders.
• Corporate Giving Strategy supporting community development.
• Annual salary reviews and performance bonuses.
• 100% employer-paid benefits.
• Healthcare Spending Account and Employee Assistance Program.
• Educational Assistance Program.
• Flexible "dress for your day" culture.

Salary range: $75,000 - $90,000 per year, based on experience and qualifications

Founded in 1991, Anthem is a team of 850+ people driven by creativity, passion and direct communication. Anthem has invested in, developed or managed – alone or in partnership – more than 400 residential and commercial projects across North America.

Our growing residential portfolio includes 44,000 homes that are complete, in design or under construction, from mixed-use residential to townhome, rental and single-family homes. We own, co-own, manage or have previously owned 12 million square feet of retail, industrial and office space, and our land portfolio includes more than 60 communities, spanning 9,100 acres across Canada and the United States.

Anthem is a real estate development, investment and management company that strives, solves and evolves to create better spaces and stronger communities. We are Growing Places.

Please, no unsolicited resumes or phone inquiries from agencies. View our Policy on Unsolicited Resumes on our website.