Retail Account Manager

We’re Benefit Cosmetics, and we’re all about making beauty radically feel good. Since 1976, we’ve been dreaming up unexpected answers to unmet beauty needs by producing iconic products like Benetint, The POREfessional, BADgal BANG!, and probably every brow product in your bag (what can we say, we are the world’s #1 brow brand, after all). We’re a global brand in more than 60 countries, with thousands of Brow Bars, Boutiques, and Beauty Experts bringing our joyful approach to life every day. As part of the LVMH Group, we pair prestige power with our indie spirit, and we’re just getting started. If you’re ready to bring the energy and help make laughter the best cosmetic, you’re in the right place!

Retail Account Manager

The Retail Account Manager (RAM) is responsible for all aspects of driving & achieving retail sales & budget goals in their assigned territory & door allocation. The RAM will work to develop & grow the Benefit business through retail team development, training, merchandising, events & by setting objectives & achieving sales results. The RAM will act as an ambassador for Benefit & motivate their team through passion, enthusiasm, and by exemplifying the Benefit culture & DNA. This role is located in Ottawa, Ontario, Canada.

What You’ll Do:

Results-

• Achieve and/or exceed retail & service sales goals.
• Develop & implement action plans to achieve sales growth, maximize sales, productivity, and profitability.
• Effectively plan, coordinate & execute marketing driven events, including new product launches & new store openings to achieve sales objectives, build brand awareness and maximize long-lasting sales impact.
• Review sales results with Regional Manager.
• Communicate weekly and monthly objectives to Brow Bar team, meeting targets & managing P&L
• Ensure that Benefit offers the highest possible level of customer service through the Benefit Experience.

-Business Management-

• Identify & communicate ongoing successes, opportunities/threats & competitive information with Regional Manager.
• Work closely with retailer teams to identify & manage business-building opportunities.
• Schedule meetings with key contacts as needed; plan agenda & prepare to discuss objectives, opportunities, and results.
• Conduct Brand Business Reviews (BBR) & strategize with retail partners to achieve retail sales growth.
• Regularly recap, communicate & identify weekly sales results & business opportunities with Brow Bar team.
• Visit designated doors & teams according to call cycle.
• Conduct annual and monthly review process to develop and manage BBE team.
• Analyze & communicate stock concerns to ensure appropriate stock levels.
• Identify Benefit brand rank & develop/ adjust strategies to increase rank.
• Recruit, train & manage team to maximize sales impact.
• Establish & maintain strong working relationships with retail partners.
• Plan & manage personal & team schedule a minimum of 6 weeks in advance.

-Merchandising-

• Execute Visual Merchandising updates & new store installations within designated timelines, according to brand expectations.
• Report & manage merchandising & maintenance issues/updates.
• Communicate and manage all stock concerns to retail contacts and ensure appropriate stock levels to support retail sales plan.
• Follow up with Sephora Store Operations to ensure gondola updates are completed.

-Qualifications:

• 3-4 years retail experience.
• Proven strong sales & customer service track record.
• Exceptional communication, leadership, negotiation & presentation skills.
• Demonstrated leadership skills, with the ability to motivate, coach, and develop team members while driving accountability and results.
• Adept at problem solving and ability to manage change in a positive manner.
• Strong skillset in being able to analyze business results and use data to drive the business.
• Strong working knowledge of Microsoft Office applications.
• Self-motivated and able to work independently.
• Strong attention to detail while simultaneously being capable of seeing the ‘whole picture.’

Skills & Abilities:

• Possession of a valid driver’s license and access to a vehicle to travel for work purposes are required as an essential duty of this position.
• Flexibility to travel within Canada. Occasional travel to the USA is required.
• Flexibility regarding work hours; ability to work nights, weekends, and some holidays. (Workweek typically Tuesday-Saturday; 1-2 Saturday’s off per month).
• Ability to receive and store collateral.
• Thrive in a fast-paced business environment where flexibility is a key characteristic.
• Value people, build strong positive relationships and treat others with respect.
• Prioritize urgent business needs, with strong time management skills.
• Demonstrate consistent and reliable attendance.

Why you wanna’ work here:

• Medical/Health Benefits
• Employer RRSP Contributions
• Paid Vacation Policy
• Bonus
• Semiannual gratis allocation
• 1 paid mental health break per year
• Summer Fridays

Compensation: The expected annual salary for this position is $75,000 - $85,000.

Vacancy Status: This is an existing vacancy.

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At Benefit Cosmetics Canada, we celebrate the beauty in diversity of people and work to champion equitable opportunities to cultivate inclusivity at all levels of our organization, with the goal of fostering a culture of belonging where everyone feels respected, accepted and connected to each other.

We celebrate diversity and welcome all applicants, regardless of race, color, religion, gender, sexual orientation, gender identity, age, marital status, disability, or any other protected status recognized under the Human Rights Code. We are also dedicated to accommodating candidates with disabilities in accordance with the Accessibility for Ontarians with Disabilities Act (AODA).

If you require accommodation or have specific accessibility needs during any stage of the application, interview, or employment process, please let us know. We're here to ensure a smooth and inclusive experience for all candidates.

Join us in our mission to empower individuals to look and feel their best, both inside and out. Discover how your unique talents can shine in a vibrant and inclusive environment at Benefit Cosmetics Canada.