Retail Supervisor - Mississauga, 2006, Heartland, Ontario

Purpose:

Contributes to meeting or exceeding store sales and profit targets by:

• Championing individual uniqueness and celebrating the differences and similarities that bring us together.
• Passionately inspiring consumer loyalty to the brand.
• Contributing to the achievements of Store KPI targets by building an emotional connection with customers and living the Brand Values.
• Utilizing expertise and experience to serve and sell to customers; achieving operational excellence.
• Flawlessly executing store operations when responsible for product flow to and from sales floor and/or cashier procedures.
• Leading team members and coaching them on excellent consumer experience.
• Assuming leadership responsibilities in the absence of the Store Manager.
• Role modelling a culture of consumer centricity within the store.

In addition to shared leadership responsibilities you will have area(s) of priority in Pillar Ownership where you will be responsible for driving and influencing metrics.

• Selling and Service: Drive a consumer obsessed culture that makes Every Moment Matter for our customers.
• People: Cultivate a people first culture that attracts and retains top talent through individual and team development.
• Operations: Support store systems and processes that drive operational excellence.
• Visual Excellence: Provide a premium presentation by implementing and maintaining Brand Retail Standards.

Key Accountabilities:

• Allocates resources and organizes processes within assigned responsibility to drive efficiency and productivity in various situations.
• Creates an appealing, easy-to-shop environment for customers by coaching the team to consistently execute visual merchandising and housekeeping standards in assigned area of responsibility.
• Monitors the products and resources available to customers within assigned area of responsibility by driving product replenishment, efficiency, and productivity from the stockroom to the sales floor.
• Supervises sales transactions to ensure quick and accurate processing while adhering to cash protection procedures.
• Maintains a safe shopping and working environment by ensuring company policy and procedures are adhered to within assigned area of responsibility.
• Minimizes loss by implementing and actively monitoring and tracking all loss prevention activities.
• Is a role model for customer service and boosts sales and Brand experience by using advanced sales techniques and appropriate elements of the adidas customer service model.
• Communicates a desire to learn and seizes all available opportunities to drive own development and increase performance.
• Acts as a resource for escalated complex customer service situations (add to all leadership roles)
• Is a Brand Ambassador, consistently exhibiting the Brand Attitude and Values
• Coach store team on Seasonal product and Brand product knowledge features and benefits, and unique selling points clearly to address consumer needs
• Demonstrates how to connect our consumers to relevant digital and omnichannel tools to provide a seamless shopping experience for our consumers
• Support the training of the store team on all omnichannel related sales tools and digital consumer journey in the store
• Create a high-performance culture by setting clear expectations, analyzing performance, and giving appropriate and prompt feedback, including actively managing poor performance, in partnership with Store Leadership
• Supports store leaders with performance management data or task as needed.
• Understands Retail KPIs to help support established sales target and overall brand objectives.

Knowledge Skills and Abilities:

• Must possess and consistently exhibit the competencies relative to the position.
• Skilled in operating personal computers, POS systems, and various software packages including MS office.
• Strong interpersonal and communication skills including the ability to lead discussions in diverse groups of varying size.
• Ability to learn and adapt quickly in a fast-paced environment
• Ability to operate independently and with discretion, work effectively under pressure.
• Demonstrates an inspirational attitude that contributes to a positive team environment.
• Ability to build and maintain effective working relationships with team members along with willingness to set and maintain high standards of performance.
• Ability to maintain reliable and consistent attendance and punctuality.
• While performing the duties of this job, the employee is occasionally exposed to outside weather conditions. The noise level in the work environment is usually moderate.

Physical Requirements:

• While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand; walk; use hands to finger, handle, or feel; and reach with hands and arms. The employee is occasionally required to sit; climb or balance; stoop, kneel, crouch, and crawl.

• The employee must frequently lift and/or move up to 25 pounds and occasionally lift and/or move up to 50 pounds.
• Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, and ability to adjust focus.

Qualifications:

• High school diploma or high school diploma, or an equivalent credential.
• Must be 18 years or older.
• Minimum 12 months experience working in a retail environment.
• Advanced selling experience and comprehensive product, retail and industry understanding.