RQ00549 Sr Program Manager (electronic health/ clinical systems/ data workflows)

RQ00549 Senior Program Manager (electronic health/ clinical systems/ data workflows)

Toronto, ON (onsite)

Contract 1 year + high possibility of extension)

Patients Before Paperwork (Pb4P) is a multi-year initiative (FY23-28), announced as part of the governments health care plan, Your Health - A Plan for Connected and Convenient Care. It aims to equip frontline healthcare providers with secure digital solutions, replacing approximately 80% of fax use across high-priority clinical workflows (e.g., lab test orders, prescribing and refills, diagnostic imaging and other specialized services referrals) by fiscal year 2027-28. Pb4P focuses on making improvements to existing clinical workflows through modernizing approaches to care delivery, reducing administrative burden for frontline providers, and better connecting patients and providers to the provinces digital infrastructure, ultimately enhancing care provision for patients across the health system.

Responsibilities:

The Senior Program Manager is responsible for overseeing projects related to the ePrescribing portfolio, including management of issues and risks.

· Develop program status reports, deployment reporting/tracking and maintaining and monitoring status reporting logs for stakeholders within the Agency

· Update and monitor project document repository to ensure all documents are reviewed and maintained in the repository

· Work closely with other the Agency teams, such as the Agencys Identity and Access Management Service (ONE ID), the Registry teams (PPR and PCR), and the Digital Health Drug Repository (DHDR) support requirement gathering and solution development

· Articulate and prioritize issues and risks and recommend mitigation strategies for decision makers

· Use appropriate strategies and actions to overcome resistance to change and capitalize on forces in support of change during all stages of projects – concept, definition, planning, implementation and close-out

Desired Skills:

· Professional certifications: Project Management Professional; Knowledge and understanding of Project Managements Institutes Project Management Body of Knowledge

· Demonstrated project management software skills and experience e.g. MS Project, MS Teams etc.

· Demonstrated experience working with various Project Management delivery methodologies (e.g. Waterfall, Agile, etc.)

· Experience with health system business implementation and deployment projects

· Proven track record working with pharmacies and/or pharmacy management systems in a clinical or business setting

· Proven track record working with health care professionals in a clinical or business setting

· Experience in liaising with customers/stakeholders where customer service was a key focus to responding to queries, issues/risk management, etc.

· Relationship building, facilitation and influencing skills to successfully partner with internal and external stakeholders

· Ability to readily identify, assess and mitigate implementation and service or system adoption issues

· Experience with and/or knowledge of change management, workflow analysis and redesign, business process integration, and/or evaluation/quality improvement, preferably in the health sector

Evaluation Criteria:

1. Minimum 8-10 years experience project managing electronic health-related projects, ideally with experience deploying clinical software systems. 20 Points

2. Minimum 8 -10 years of experience with and knowledge of project management concepts (e.g. project goals, risk, scope, participant roles, project and work package planning & scheduling, and quality management). 20 Points

3. Minimum 5 -6 years of knowledge working with prescription data workflows and associated business processes within hospitals, provincial agencies and/or pharmacies. 20 Points

4. Minimum 5-6 years of experience working with large, multi-project, programs in the health care system . 20 Points

5. Excellent communication skills, demonstrating strength in presentation skills, verbal, written, active listening, conflict resolution and stress tolerance. 10 Points

6. Proven track record working with medication prescribers and/or dispensers in the field. 10 Points

Total evaluation criteria: 100 Points

Nice to have:

7. Pubic Sector Experience