RQ08815 - Systems Administrator/Operations Support Specialist - Senior

Description

The EOIS platform has the following planned initiatives which require resources to support several application sustainment and support initiatives. This platform hosts a business-critical Case Management System, Common Assessment under Integrated Employment Services (IES) initiative, Apprenticeship System, Service Provider Connect System with Data Warehouse and Reporting environment, and several public facing applications.

· Monthly application releases EOIS has a planned cycle of 12 monthly releases that requires comprehensive build and test activities in the pre-production environment to ensure seamless deployments to the production environment. EOIS maintenance release deployments ensure modern, effective, and secure systems are in place to support the day-to-day tracking of case management based on Employment Ontario programs.

· Application Operations, Maintenance and Support - EOIS IT team is responsible to support production and non-production environments, including, application availability and monitoring checks as per service level agreement, troubleshooting high priority production issues, keeping the lights-on, addressing service requests, incidents, change requests, application deployments, configuration, and support.

· Business Intelligence report environment EOIS has an enhanced reporting environment based on SAP Business Object Enterprise (BOE) and Power Center Informatica/Oracle-based ETL system which is an essential component for the EOIS to run business critical daily, weekly, and monthly reports to make timely, informed decisions. Business dependency is extremely high on the availability of these systems.

· Technology upgrades upgrade the various EOIS technologies for business-critical applications used by internal and external service providers users and keep the government assets current and up to date.

SkillsExperience and Skill Set Requirements

Evaluation criteria

Criterion

Criterion Details

Criterion Maximum Rating

Technical Experience

· Hands-on experience in application support, build and test, production deployment, change request, and release management.

• Knowledge of complex programming concepts and scripting languages such as Bash, PowerShell, CLI, VBScript & JavaScript
• Experience of data and system analysis skills with experience of SQL to verify the integrity of data in the database.
• Working knowledge of n-tier web-based applications, database technologies, software, and tools such as CURAM, Adobe Experience Manager, SAP Business Object Enterprise, Oracle, and Windows/Linux

· Experience of verification of post deployments for the monthly releases, urgent/unplanned deployments and corporate CRQs

40

Business Skills and Knowledge of Methodologies

· 10+ years of experience to support the n-tier web-based applications and business critical systems.

• Working knowledge of business process analysis techniques, structured system life cycle methodologies (SDLC) for business applications
• Sound knowledge of production applications support process (ITIL) including incident management, change management, deployment, support, and upgrades.

· Knowledge and experience of Quality Assurance and testing methodology

35

Communication and Reporting Skills

· Excellent analytical, problem-solving, interpersonal, and negotiation skills

• Excellent oral and written communication skills
• Demonstrated ability to work closely with business and other IT teams.

· Demonstrated ability to develop and present new ideas and conceptualize new approaches and solutions

20

Public Sector Experience

· Prior public sector experience would be an asset

5

Must haves:

Hands-on experience in application support, build and test, production deployment, change request, and release management.