RQ11821 - Change Management Consultant - Senior

Responsibilities:

• Work with organizations:
  
• Provide expertise, consultative advice, guidance, and coaching to build knowledge and expertise in change management principles, methodologies, and tools.
  
• Help leaders and teams:
  
• Enhance their capabilities to understand how change impacts people, the reasons why people resist change, and how to support people as they transition through change.
  
• Be an active and visible coach:
  
• Support leaders, partners, and stakeholders in their role as change champions.
  
• Partner and collaborate:
  
• Work collaboratively with key roles such as project managers, business analysts, process improvement specialists, change consultants, and leadership to integrate change practices at all levels of the organization.
  
• Develop and implement strategies:
  
• Create change management strategies, plans, and frameworks.
  
• Lead communication efforts:
  
• Develop, implement, and/or provide input in the development of communication plans, sponsor roadmaps, stakeholder assessments, training plans, and resistance management throughout the lifecycle of the project.
  
• Lead stakeholder management:
  
• Identify and analyze key stakeholders, and develop stakeholder engagement strategies.
  
• Ensure alignment:
  
• Align change management activities with participating stakeholders to remove change barriers, smooth the adoption process, and contribute to problem-solving for successful implementation.
  
• Engage clients and stakeholders:
  
• Ensure that clients, partners, and stakeholders are actively engaged in the change, consulted with, and communicated to.
  
• Articulate the purpose of change:
  
• Explain the purpose of change in a manner that makes sense to impacted stakeholders and provides a compelling picture of the new organization.
  
• Build consensus:
  
• Gain agreement among clients, partners, and stakeholders on specific changes designed to better meet their needs.
  
• Identify and mitigate risks:
  
• Identify potential people-side risks and anticipated points of resistance, and develop plans to mitigate or address concerns.
  
• Conduct readiness assessments:
  
• Design and conduct change readiness assessments, evaluate results, and present findings to stakeholders to plan and carry out a change management strategy.
  
• Track adoption and proficiency:
  
• Administer measurement systems to track adoption, utilization, and proficiency of individual changes.
  
• Sustain benefits:
  
• Develop an approach to embed and institutionalize the change to sustain the benefits achieved, including knowledge transfer, performance management, continuous improvement, and other related practices.
  

General Skills:

• Organizational Change management expertise:
  
• Experience and knowledge of organizational change management industry standards, best practices, methodologies, and tools.
  
• Strategy development:
  
• Experience in the development of training, communication, and change management strategies and plans.
  
• Stakeholder engagement:
  
• Ability to work effectively and engage with a diverse group of stakeholders, such as senior management and leaders, project managers, etc.
  
• Conflict management:
  
• Strong conflict management, interpersonal, and communication skills (written and verbal).
  
• Project management:
  
• Experience with project management fundamentals and understanding of the lifecycle of a project.
  
• Active listening:
  
• Excellent active listening skills.
  
• Analytical abilities:
  
• Strong analytical and decision-making abilities.
  
• Presentation skills:
  
• Strong presentation and group facilitation skills.
  

Desirable Skills:

• Change impact assessment:
  
• Experience identifying and assessing change impacts to the organization’s business processes and technology solutions to drive business and people adoption.
  
• Transformational projects:
  
• Experience leading medium to large transformational change projects.
  
• Structured approach:
  
• Experience working with project leads to apply a structured change management approach and methodology for the people side change across assigned initiatives.
  
• Stakeholder analysis:
  
• Experience understanding the program/project and related change management issues by identifying key stakeholders and how they will be impacted by the change.
  
• Actionable plans:
  
• Experience developing actionable and targeted change management plans that include communications, coaching, training, sponsorship, and/or other resistance management activities.
  
• Success metrics:
  
• Experience defining and measuring success metrics and monitoring change progress to track adoption, utilization, and proficiency related to changes.
  
• Process management:
  
• Experience managing the change management process, and applying change management principles.
  
• Experience coordinating efforts with other subject matter experts, including communications specialists, training specialists, and human resource consultants during implementation.
  
• Ability to influence others, at all levels within the organization, and move towards a common goal.
  

Requirements

Experience and Skill Set Requirements:

Must Haves:

• Experience in Organizational Change Management
  

Skill Set Requirements:

Evaluation criteria:

• Organizational Change Management
  
• Interpersonal, Influencing and Communications Skills
  
• Project Management Skills
  
• Analyzing/Problem-Solving Skills