Scheduling Systems Administrator

At March of Dimes Canada, our collective work matters. As a leading national charity backed by a history of more than 70 years of impact, we’re dedicated to being Canada’s leading service provider, resource, and advocate, empowering people with disabilities to live and thrive in communities nationwide. Our Community Support Services (CSS) team provides essential services that enable our clients to thrive. Whether their disability is physical, the result of brain injury, or aging, our more than 2,000 team members assist clients in their homes and across communities, to live as independently as possible.

The Opportunity:

We are currently looking for one full-time, 1-year contract Scheduling Systems Administrator to join our team in Central Toronto.

The Scheduling Systems Administrator will provide scheduling and administrative support across Maple House, Meynell, Bloor, and McCaul Supportive Housing Programs.

Salary: $21.90 per hour
Hours: Up to 37.5 hours per week
Schedule: Evenings, 3:00 p.m. to 11:00 p.m., Monday to Friday, with alternating weekends and some flexibility to accommodate program scheduling needs.

Responsibilities:

• Use the electronic Quatro Scheduling system to assist with developing and revising ongoing master schedules for clients and staff in accordance with client service and budgeted hours
• Complete and revise block schedules, including call-ins and filling shifts as required
• Respond to client and staff calls in a timely manner and report concerns or issues to the Service Manager/Designate
• Schedule staff training and follow up on completion, including updating the 30-day overdue report
• Ensure policy manuals are printed and updated at the program level
• Ensure communication binders are updated and maintained at programs
• Follow up on client feedback and consumer evaluations for staff performance reviews
• Ensure filing and documentation are completed, including Notes-to-File, Incident Reports, and archiving
• Carry the after-hours phone as part of a rotating on-call schedule to provide evening coverage for clients and staff
• Support all areas of Health and Safety within the programs
• Perform additional related responsibilities as required

Qualifications:

• High School Diploma or equivalent
• Ability to take initiative, multitask, and work under pressure while meeting deadlines
• Demonstrated proficiency with computer hardware and software, including MS Office, Navision, and Quatro or an equivalent scheduling system
• Excellent telephone manner and customer service skills
• Flexibility to adapt to changing demands of the job
• Excellent interpersonal and communication skills
• Strong math accuracy
• Excellent writing and proofreading skills, with exceptional organizational skills
• Scheduling experience is considered an asset
• Reliable mode of transportation

Please note this is a one-year contract.

Questions about working at March of Dimes Canada?

Whether starting or advancing your career with us, you’ll feel great knowing that you’re: Contributing to our important mission: creating real change for people with disabilities.

Joining a leading national charity with a history of impact and a future full of possibility Enjoying industry-leading employment incentives and benefits Supported in your professional growth, development, and success Included in our empathetic and supportive work culture Learn more about why we’re a great employer at marchofdimes.ca/careers. For general inquiries, you can reach us at [email protected]

We value the health & safety of our employees!

MODC is committed to ensuring a healthy and safe work environment. We encourage all current and prospective employees to receive Covid-19 vaccinations and booster doses as recommended by Public Health. This reflects our dedication to safeguarding the health and wellbeing of our workforce.

Need accommodations? We're here to help!

MODC is committed to a workforce that is reflective of the diverse populations we serve. We welcome applications from qualified individuals from all backgrounds and abilities. In accordance with accessibility and human rights legislation across Canada, MODC will provide accommodations to job applicants with disabilities and other protected needs. If you require accommodation, please notify us and we will work with you to meet your needs. We are committed to a selection process and work environment that is inclusive, equitable, accessible, and barrier-free.

Our Reconciliation, Equity, Accessibility, Diversity, and Inclusion (READI) approach

MODC is dedicated to building and advancing an inclusive and welcoming culture. It’s also why we’re focused on attracting, retaining, and supporting diverse people. Thanks to our progressive practices, team members of all abilities and backgrounds are encouraged to access the opportunities and supports they need to grow, thrive, and succeed. Our READI approach is rooted in our shared belief that championing equity and empowering ability starts by investing in our team members— and in our shared culture — so that we all feel included, safe, and confident at work every single day.