Seasonal - Facility & Arena Attendant

Seasonal - Facility & Arena Attendant

Why work with us:

The City of Waterloo is a rewarding place to work. Each day, you will support and/or participate in the delivery of services that impact residents of this city, making it a great place to live, work and play for everyone.

Home to two world-class universities, a top-ranked college, a tech ecosystem, entrepreneurs and small businesses, there is a readiness to do things differently in Waterloo. Our vision is to be a leader in sustainability and to build a future-ready community for all. We are committed to workplace wellbeing and providing an inclusive, safe and enjoyable work environment.

For more information about the City of Waterloo’s Strategic Plan, Vision, Values & Guiding Principles, please click here: City of Waterloo 2023-2026 Strategic Plan.

What we offer:

• Supportive and caring organization that promotes respect, inclusivity, sustainability, health, safety and wellness.
• Dedication to the organization’s commitment for Reconciliation, Equity, Accessibility, Diversity and Inclusion through ongoing training and access to related programs and workshops, opportunities to connect with others around topics of social justice and equity, and opportunities to be involved with the initiatives that guide this corporate journey.
• A commitment to environmental sustainability as demonstrated in many plans and policies. For example, we are working towards reducing our corporate greenhouse gas emissions to net-zero by 2050, with real progress underway.
• Certification as a Living Wage Champion with fulsome employer-paid benefits package (extended health and dental care), including paid sick days, life insurance, and Employee and Family Assistance Program.
• Defined Benefit Pension Plan (OMERS) eligibility for all employees.
• Up to 10 paid Reservist Leave days per year, with single contribution OMERS buyback option for any unpaid time.
• Easy and sustainable commuting options through the TravelWise program, which offers public transit discounts and a dedicated carpool network for employees.
• Complimentary FitPass for access to leisure, swim, and fitness drop-in programs for employees and family members.

…And so much more!

What you will do:

Working primarily at the Public Square, outdoor rink and reporting to the Recreation Operations Supervisor your primary responsibilities will include, but are not limited to, the following:

• Provide excellent customer service, professional and effective communication with the public as a representative of the City and facility – daily interaction with facility users, able to resolve customer problems with positive solutions and outcomes.
• Perform recreation venue operations, maintenance, administrative and construction activities within the Recreation Services division of the Community Services department, with occasional assistance to other departments.
• Maintain ice conditions, operate ice resurfacer, and complete ice maintenance and repair duties.
• Maintain facilities to ensure clean, safe and sanitary spaces for day-to-day operation by performing seasonal winter maintenance and ice install/removal, and other operational tasks as assigned.
• Perform other maintenance duties and make minor repairs as necessary.
• Assist with guidance of part-time Operations Associates, including directing, delegating and assigning job duties when required.
• Respond to on-site emergencies in accordance with policies and procedures (e.g. facility emergency response, medical emergencies, vandalism, incident and security reporting).
• Participate in special event operations and service delivery, including setting up and taking down of equipment.
• Maintain appropriate work records, including refrigeration system checks, updating log books, incident and accidents reports, duty sheets, and other reporting is completed as required.
• Other duties as assigned.

What you will bring:

• A minimum Grade 12 diploma with a minimum of one (1) month to six (6) months of related work experience within recreation facility operations, maintenance and associated equipment use (related work experience obtained within the last five (5) years is required).
• Exceptional customer services skills with proven ability to deal cooperatively, efficiently and effectively with external and internal customers, the public, user groups, and other external agencies.
• Successful completion of ORFA Safe Ice Resurfacer Operator training and previous experience operating an ice resurfacer an asset. Candidates must be willing to obtain certificate within three (3) months of hire.
• Successful completion of Certified Ice Technician (CIT) or such arena facility related O.R.F.A certificates or training considered an asset.
• Must hold or be willing to obtain valid Standard First Aid and CPR-C, AED certification.
• Valid MTO ‘G’ class driver’s license in good standing with driver’s abstract acceptable to the City (maximum of three (3) demerit points; maximum of two (2) convictions within the previous 36 months; no driving related criminal code convictions within the previous 36 months; and no ignition interlock restrictions) is required to perform the job.
• Knowledge, commitment to and understanding of safe work practices, standards, and legislation (Occupational Health and Safety Act, WHMIS) and able to use appropriate PPE.
• Basic computer skills to operate ACTIVENet, e-mail and Microsoft Office applications.
• Physically able to perform all activities in this area of work in a safe manner (i.e. lifting and walking for extended periods of time etc.).
• Strong commitment to delivering quality customer service.
• A passion for promoting and maintaining a healthy and safe workplace and the ability to work respectfully and effectively in a team environment.
• Demonstrated commitment to Reconciliation, Equity, Accessibility, Diversity and Inclusion.

What we will require:

• A Criminal Record and Judicial Matters Check satisfactory to the City.
• Proof of your current and valid certificate(s), licenses and/or educational qualification, if applicable.

*Rate of Pay: In accordance with Appendix ‘A’ Wage Schedule, a rate of 5% less than the corresponding pay rate will apply for any incumbent while serving a probationary period.

**Shift Information:This position is primarily working outdoors and involves a rotating shift operation covering seven days per week, days and afternoons based on program and operational requirements. Hours are 120 total work hours over a 21-day schedule period. Shift coverage, including work location and shift schedule, may vary based on operational needs and/or requirements.

Be You @ Waterloo (Our Commitment to Diversity, Equity, Inclusion and Belonging):

The City of Waterloo acknowledges that our work takes place on the land traditionally cared for by the Haudenosaunee, Anishinaabe and Chonnonton Peoples, and is situated on the Haldimand Tract, the land granted to the Six Nations that includes six miles on each side of the Grand River. The City is dedicated to advancing the organization’s commitment to Reconciliation, Equity, Accessibility, Diversity and Inclusion and to reducing barriers to employment opportunities. Applications from members of historically underrepresented groups, including Black, Indigenous, racialized communities, women, persons with disabilities and members of 2SLGBTQIA+ are encouraged for positions at all levels within the organization. Candidates from historically underrepresented groups are encouraged to self-identify in their application.

Accommodations are available throughout all stages of the recruitment process in accordance with the Human Rights Code and other applicable legislation. We encourage applicants to access support(s) that may be needed. To request accommodation during the application process, please email [email protected], quoting the position and competition number. Applicants advancing to the next stages of a recruitment process will be provided with additional opportunities to make their needs known.

Our use of AI during recruitment:

Our applicant tracking system includes artificial intelligence (AI) features, such as tools that highlight relevant work history or suggest potential job matches. These features are built into the system and may be visible to staff. AI does not make any screening or hiring decisions, and all decisions about interviews and hiring are made by City staff in accordance with applicable City policies and procedures.