Senior Business Analyst

WHO WE ARE

HomeEquity Bank is a Schedule 1 Canadian chartered bank and the leading national provider of reverse mortgages, with a growing portfolio. As the only bank solely dedicated to serving homeowners 55 and up, we’re passionate about helping Canadian homeowners live retirement on their terms. We live that commitment every day, with a range of reverse mortgage solutions that include our flagship CHIP Reverse Mortgage™ product.

OUR VALUES, OUR PASSION

At HomeEquity Bank, our values drive and inspire our actions with our customers, our partners and each other.

• Customer-Focused. Passionate Advocates
• Courage to Act. Do the Right Thing
• One Team. One Vision
• Think Long-Term. Ever-Evolving
• Be Exceptional. Inspire Greatness

POSITION SUMMARY

The Senior Business Analyst is a detail-oriented, highly motivated individual with excellent analytical, organizational, interpersonal, and communication skills. In their previous work experience, they have demonstrated the ability to meet deadlines, prioritize multiple requests and apply critical thinking to resolve business and system problems. They are able to assess the impact of changes on all upstream and downstream applications, systems and processes.

They will work closely with partners from all departments to understand the complexities of their business problems. Working with both business and technology teams, they will identify opportunities for improvement and recommend solutions where the Bank's IT systems can be used to achieve operational and strategic goals. They will work with the Bank’s business partners to help prioritize requests and provide continuous status updates throughout the delivery process.

MAJOR ELEMENTS OF THE ROLE

• Evaluates, analyzes and prioritizes change requests.
• Participates in change request reviews and discovery sessions with business users.
• Recommends business process enhancements and be a driver for business process change through technology solutions.
• Reviews business processes and elicit business requirements through whiteboard sessions, process flows and statements of work.
• Liaises with internal customers to support system enhancements throughout the development lifecycle.
• Works with Business Systems Analysts to address change requests from the business and questions on documented requirements.
• Coordinates IT delivery releases and provides delivery status updates.
• Documents test scenarios for business users and conducts User Acceptance Testing walkthroughs and labs.
• Reviews system enhancements with business users and obtains delivery sign-off.
• Documents system changes and provides user training on new functionality.
• Leads project retrospectives and analyze lessons learned.
• Participates in peer reviews of business analyst deliverables.
• Liaises with external vendors to provide internal system support.

SKILLS AND EXPERIENCE REQUIRED

• Post-secondary education or a technology-related diploma, with 5-8 years experience in business analysis.
• Experience in eliciting requirements, creating, analyzing, and validating detailed functional specifications, and user acceptance testing.
• Experience working with internal clients at all levels and departments.
• Familiarity with project management techniques.
• Understanding of financial and banking concepts including mortgages, interest rates, property appraisals, credit assessment and mortgage products.
• Experience working in Salesforce would also be considered an asset.

WORKING CONDITIONS UNIQUE TO JOB

• Hybrid work environment/ 3 days a week in the office

WHY WORK AT HOMEEQUITY BANK?

Great Environment

HomeEquity Bank offers a hybrid working environment supported with a culture of flexibility – an approach that is unique to each person, and that enables both business and individual needs to be met in a mutually beneficial way.

We pride ourselves in recognizing and celebrating performance, community service, teamwork, and diversity among our employees.

A Dynamic Culture – With People at the Centre

We believe our people make all the difference; our tireless commitment to inclusivity, professional development, and employee experience has been recognized through awards including the Greater Toronto’s Top Employers 2024,Waterstone Canada's Most Admired Corporate Cultures 2022-2023, the Globe and Mail's Report on Business: Canada's Top Growing Companies 2022 (third year since 2019), Canadian's Mortgage Professional (CMP) Top Mortgage Employer 2023 for the third year in a row and Achievers Top 50 Most Engaged Workplaces 2023.

Growth and Opportunities
We provide challenging and rewarding careers in a wide variety of fields. We continuously develop and train our employees through professional growth opportunities and on-the-job training. We also encourage our employees to develop professionally and personally though a series of career developing programs including our Educational Assistance Program, designed to reimburse costs related to professional learning and development.

Celebrating Great Work and People

We believe in an environment that celebrates success, knowledge, leadership, and work that is inspired by our core values. For these reasons, we have created several programs that make it easy for our employees to say ‘great job’ to their colleagues and leaders.

From our Appreciate! Program to the High Five Award Program and President’s Award Program, we recognize professional achievement with a variety of rewards including points towards gift cards, merchandise, and travel experiences, as well as group RRSP/DPSP contributions and more.

Our Community Leadership Program recognizes employees who make a positive impact in their communities through volunteer work with a grant for their charity of choice. Additionally, we provide employees with one paid day off each year to volunteer at their favourite local charity.

The Perks (for eligible employees)

• HomeEquity Bank offers a competitive total rewards package that includes:

• Extended health and dental benefits

• Employee & Family Assistance Program

• Employer-Matched Group Retirement Savings Plan

• Employee Share Investment Plan

• Well-being initiatives including: a wellness account; virtual self-care programs and extended mental health benefits

• Employee corporate discount for GoodLife Fitness

HomeEquity Bank is committed to an inclusive, equitable and accessible workplace. Accommodations are available on request for candidates taking part in all aspects of the selection process. To request accommodation, please contact your recruiter.

Please note that our successful candidate is required to complete a background check.

Stay in the Know

Find out what we’re up to online, and learn more about what makes HomeEquity Bank a great place to work:

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Chip.ca

Join Us! If you’re ready to build the future of reverse mortgages, we want to hear from you.