Publié il y a 5 jours
Senior Business Analyst – ServiceNow Platform & CoE
@ Resonaite
Ottawa, Ontario
En bref
Resonaite is hiring a contract Senior Business Analyst to support a ServiceNow platform assessment and Center of Excellence roadmap in Ottawa. The work covers workshops, current-state and gap analysis, governance and RACI documentation, and leadership presentations, running until March 31, 2027 with an option to extend. The posting states a hybrid arrangement and requires Enhanced Reliability or Secret clearance, or eligibility through five or more years of Canadian residency.
Responsabilités :
- Facilitate workshops to capture current and future-state needs
- Document platform team mandate, structure and governance
- Perform gap, maturity and risk analysis
- Develop RACI, engagement workflows and governance framework
- Build CoE roadmap and executive decision package
Résumé des exigences :
- 8+ years Business Analyst experience on enterprise technology
- Hands-on ServiceNow platform initiatives (ITSM, CMDB/CSDM, governance)
- Current-state, gap and maturity assessment experience
- Target operating model and RACI documentation experience
- Strong workshop facilitation and stakeholder management
- Strong executive-level written communication
Outils et compétences
Source et dates
Type de source non vérifié · apify-linkedin
- Date publiée par l’employeur
- 2026-11-05
- Première détection par notre source
- 2026-11-10
- Mise à jour du dossier source
- 2026-11-10
Ces dates décrivent le dossier source, pas une vérification en direct du recrutement. Consultez l’offre originale.
Détails du poste
| Niveau | Senior |
| Domaine | Opérations |
| Expérience | 8 an(s) et plus |
| Déplacements | avion : aucun · route : aucun |
| Milieu de travail | Bureau, Chez les clients |
| Position | Surtout assis |
| Exigences physiques | physique faible · ordinateur élevé |
| Langues | English, French |
| Permis et certifications | ServiceNow Certified System Administrator (preferred), CBAP (preferred), ITIL (preferred) |
| Cote de sécurité | Cote de fiabilité approfondie |
Résumé et détails rédigés par l’IA à partir de l’offre; l’offre de l’employeur fait foi.
Resonaite
| Champ | Valeur |
|---|---|
| Offres sur Jobsy | 13 |
Our client is seeking a contract-based Senior Business Analyst to support a ServiceNow platform assessment and Center of Excellence (CoE) roadmap, documenting the current and future state and turning findings into a practical operating model, governance framework and implementation roadmap.
Working alongside a ServiceNow platform architect, the central platform team, application product teams and business stakeholders, the consultant will run discovery workshops, analyze gaps and risks, and produce clear, actionable deliverables for leadership.
Duration: Till end of March 31, 2027 (option to extend)
Location: Hybrid – Ottawa
Security Clearance: Enhanced Reliability or Secret (or eligible: 5+ years residency in Canada)
Responsibilities
- Plan and facilitate workshops with the platform team, application teams and business stakeholders to capture current-state and future-state needs
- Document the current state of the platform team: mandate, structure, roles, skills, capacity, governance and operating practices
- Perform gap and maturity analysis and identify operational and technical risks
- Develop a detailed RACI and engagement workflows covering application onboarding, architecture reviews, integrations, releases, upgrades, support and escalation
- Document the platform governance framework: control matrix, decision and escalation procedures, governance forums and reusable templates
- Build a role and competency matrix with staffing, training and resource recommendations
- Help build the prioritized initiative register and 12–24 month CoE roadmap
- Prepare executive-level presentations and the decision package for leadership
Required Qualifications
- 8+ years of Business Analyst experience delivering enterprise technology initiatives
- Hands-on experience with ServiceNow platform initiatives (e.g. ITSM, CMDB/CSDM, platform governance)
- Experience conducting current-state assessments, gap analyses and maturity assessments
- Experience defining target operating models, RACI matrices, process maps and governance documentation
- Excellent workshop facilitation and stakeholder management skills
- Strong written communication, including executive-level presentations and recommendations
Preferred Qualifications
Experience with one or more of the following is an asset:
- ServiceNow Center of Excellence or platform operating model initiatives
- ServiceNow access governance or privileged access management
- ITIL
- ServiceNow Certified System Administrator (CSA) or CBAP certification
Nice-to-Have Experience
- Public sector or broader public sector experience
- Bilingual in English and French
Journal
Visible seulement par vous. Conservé sur cet appareil, et dans votre compte une fois connecté.