Senior Change Management Specialist

We are seeking a highly accomplished Senior Change Management Specialist for an enterprise-level contract opportunity based in Toronto. In this role, you will take on a premier organizational change management (OCM) and strategic transformation capacity, specializing in leading stakeholder engagement, change impact assessments, end-user communications, and business adoption planning for a large-scale SAP implementation program.

As a senior OCM specialist, you will bridge the gap between executive sponsors, business leaders, cross-functional project teams, and system integrators. Operating within a hybrid work model in Toronto, you will design and execute end-to-end change management strategies—evaluating process and role impacts, coordinating training readiness, analyzing adoption metrics, and facilitating smooth transition frameworks. This position is tailored for a change management authority who can apply structured methodologies to mitigate risks, drive business process adoption, and lead organizations through large-scale technology transformations.

Location: Toronto, ON

Assignment Type: Hybrid (2–3 days per week onsite)

Contract Duration: 24-month contract

Advantages
Large-Scale Enterprise Transformation: Drive overarching change management strategies for a high-visibility, enterprise-wide SAP implementation.

Executive Leadership Exposure: Partner directly with executive sponsors, business leaders, and project leads to align change strategies with organizational goals.

Full-Lifecycle OCM Delivery: Lead complete change initiatives spanning stakeholder mapping, impact assessments, communications, training, and post-go-live adoption.

Balanced Hybrid Model: Enjoy a flexible working structure combining collaborative onsite teamwork in Toronto with remote flexibility.

Responsibilities
Develop and execute the comprehensive Organizational Change Management (OCM) strategy and work plan for the SAP program.

Conduct detailed change impact assessments across business units to evaluate process, role, organizational, and technological shifts.

Design, implement, and maintain stakeholder identification, analysis, and engagement plans, including sponsor roadmaps for leadership.

Author and deliver strategic communication plans, executive briefing materials, key messaging, and change awareness content.

Oversee end-user training strategies, conducting training needs assessments, designing curriculums, and delivering job aids and quick reference guides.

Establish organizational readiness assessment frameworks, conducting surveys and reporting readiness metrics to project leadership.

Facilitate interactive workshops, focus groups, design playback sessions, and engagement meetings with impacted business units.

Formulate and monitor adoption metrics, change KPIs, and executive dashboards to measure organizational transition progress.

Identify and log change-related risks, issues, and dependencies, recommending proactive mitigation strategies.

Partner with project leads, subject matter experts, and system integrators to align OCM deliverables with technical deployment milestones.

Support cutover, operational transition, and post-go-live stabilization activities to ensure sustained long-term business adoption.

Provide strategic advice, guidance, and coaching to business leaders and project teams regarding change management best practices.

Qualifications
Core Requirements & OCM Expertise
Change Management Experience: Minimum 10+ years of dedicated Organizational Change Management (OCM) experience leading large-scale enterprise transformation programs.

SAP Program Experience: Minimum 5+ years of experience supporting major SAP implementations (e.g., S/4HANA, SuccessFactors, Ariba, ECC, or equivalent SAP modules).

Core OCM Deliverables: Demonstrated experience creating change strategies, impact assessments, stakeholder maps, communication materials, training plans, and readiness surveys.

Methodologies & Frameworks: Hands-on experience applying established OCM frameworks such as Prosci ADKAR, Kotter, or equivalent change methodologies.

Education: Bachelor's degree in Business, Human Resources, Organizational Development, Communications, Psychology, or a related discipline.

Preferred Assets & Certifications
Change Certification: Active Prosci Change Management Certification (or equivalent professional change credential) is strongly preferred.

Tooling Proficiency: Advanced proficiency with Microsoft 365 applications (PowerPoint, Excel, Teams, SharePoint) and collaborative digital workshop tools.

Executive Reporting: Proven experience building executive presentations, leadership communication suites, business readiness dashboards, and change risk logs.

Soft Skills & Strategic Attributes
Stakeholder Management & Facilitation: Outstanding facilitation, presentation, and active listening skills with a proven ability to engage executive sponsors and diverse stakeholder groups.

Analytical Thinking & Problem Solving: Strong critical-thinking capabilities to analyze complex organizational impacts, evaluate adoption barriers, and implement effective solutions.

Written & Verbal Communication: Exceptional communication skills to convey complex transformational concepts clearly to non-technical business partners.

Summary
If you're interested in the "Senior Change Management Specialist" role based in Toronto, we encourage you to apply online at www.randstad.ca.
Only qualified candidates will be contacted for the next steps. We look forward to hearing from you!

Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.

Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to [email protected] to ensure their ability to fully participate in the interview process.

This posting is for existing and upcoming vacancies.