Première détection par notre source: il y a 27 jours
Senior Consultant - ServiceNow CSM
@ Infosys
Canada
En bref
Infosys is hiring a Senior Consultant for ServiceNow CSM in Mississauga, Ontario or Calgary, Alberta. The role is a technical solution architect position guiding client-facing ServiceNow solutions and owning the quality of delivered technical requirements. The posting gives an estimated salary of $92,740 to $105,007 for Ontario.
Responsabilités :
- Design ServiceNow solutions aligned with client business problems and best practices
- Serve as primary technical point of contact for projects
- Facilitate client workshops and drive stakeholder consensus
- Monitor developers' work and own delivery quality
- Mentor developers, consultants and solution architects
Résumé des exigences :
- Bachelor's degree or equivalent, or three years of experience per year of education
- At least 4 years of IT experience
- At least 6 years designing and implementing ServiceNow CSM and ITSM solutions
- Experience with ServiceNow CSM end-to-end implementation
- Experience with Agile/Scrum methodology
Outils et compétences
Source et dates
Type de source non vérifié · brassring
- Date publiée par l’employeur
- Non fourni
- Première détection par notre source
- 2026-10-15
- Mise à jour du dossier source
- 2026-10-22
Ces dates décrivent le dossier source, pas une vérification en direct du recrutement. Consultez l’offre originale.
Détails du poste
| Niveau | Senior |
| Domaine | Développement logiciel |
| Expérience | 4 an(s) et plus |
| Milieu de travail | Bureau, Chez les clients |
| Position | Surtout assis |
| Exigences physiques | physique faible · ordinateur élevé |
| Langues | English |
| Permis et certifications | ServiceNow Advanced System Administration, ServiceNow Implementation Specialist – Customer Service Management, Application Creation in ServiceNow |
| Formation | Baccalauréat (exigé) |
Résumé et détails rédigés par l’IA à partir de l’offre; l’offre de l’employeur fait foi.
Infosys
Profil d’entreprise sauvegardé
Renseignements historiques provenant d’un profil The Jobs API sauvegardé (champs LinkedIn/Crunchbase). Ils ne sont pas vérifiés en temps réel; les chiffres peuvent avoir changé. Les valeurs manquantes restent inconnues.
Transforming Enterprises To Become A Thriving Live Enterprise. AI-Powered. Digital Agility At Scale. Always-On Learning.
Description complète de l’entreprise
Infosys is a global leader in next-generation digital services and consulting. We enable clients in more than 50 countries to navigate their digital transformation. With over three decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills, expertise, and ideas from our innovation ecosystem. Visit www.infosys.com to see how Infosys (NYSE: INFY) can help your enterprise navigate your next.
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- Infosys Limited, Bangalore, Karnataka 560100, IN
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- Catégories d’activité
- Information Technology
- E-Commerce
- Finance
- Consulting
- Software
- Information Services
- IT Management
- Internet
- Analytics
- Financial Services
- Artificial Intelligence (AI)
- Venture Capital
- Autres noms enregistrés
- INFOSYS NOVA HOLDINGS LLC
- infosys
- Infosys Singapore & Australia
- Infosys
- Spécialités
- IT Solutions and Services
- Consulting
- Business Process Outsourcing
- Products and Platforms
- Engineering Services
- Cloud Services
- Artificial Intelligence
- Digital
- and Big Data
- Le profil indique une agence de recrutement
- Non
- Investissement total déclaré
- 200 000 000
La devise et la date d’observation ne sont pas fournies; ce n’est ni une valorisation actuelle ni une ronde de financement.
Infosys is a global leader in next-generation digital services and consulting. We enable clients in more than 50 countries to navigate their digital transformation. With over three decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the…
| Champ | Valeur |
|---|---|
| Secteur | IT Services and IT Consulting |
| Taille | 10,001+ employees |
| Siège social | Bangalore, Karnataka |
| Type d’organisation | Public Company |
| Fondée en | 1981 |
| Spécialités | IT Solutions and ServicesConsultingBusiness Process OutsourcingProducts and PlatformsEngineering ServicesCloud ServicesArtificial IntelligenceDigitaland Big Data |
| Offres sur Jobsy | 44 |
| Voir la page |
Required Qualifications:
- Candidates authorized to work for any employer in Canada without employer-based visa sponsorship are welcome to apply. Infosys is unable to provide immigration sponsorship for this role at this time.
- Candidate must be located within commuting distance of Mississauga, Ontario/Calgary, Alberta or be willing to relocate to the areas.
- Bachelor’s degree or foreign equivalent required from an accredited institution. Will also consider three years of progressive experience in the specialty in lieu of every year of education.
- At least 4 years of Information Technology experience.
- At least 6 years experience in designing and implementing complex ServiceNow Solutions including CSM, ITSM solutions.
Preferred Qualifications:
- At least 6 years of proven experience as an architect in designing and implementing ServiceNow ITSM, CSM, Custom applications and integrating with several 3rd party applications.
- At least 2 years of end to end ServiceNow CSM implementation experience.
- Strong understanding of CSM CSDM model along with expertise on products, assets, sold products and install bases and their relationship with Accounts and Consumers
- Strong technical abilities, a sound understanding of business strategy and policies that govern the ServiceNow platform and possesses advanced ServiceNow knowledge and skill.
- Proven experience with key technologies relevant to the ServiceNow integration solutions including: SSO, SAML, SSL, Web Services, LDAP, JDBC, ODBC, REST, SCP, FTPS
- Experience with scripting in the ServiceNow platform using JS: Business Rules, Client Scripts, UI Actions, UI Pages, Angular JS, Jelly, etc.
- Excellent knowledge on Enterprise Security and Architecture, middleware and discovery technologies, database design schemas and data modeling
- Experience implementing systems using the Agile/Scrum methodology
- Strong communication skills, both written and verbal, with the ability to describe solutions with a business focus
- Serve as primary technical point-of-contact for the project and as the face of the development team to the customer.
- Provides advice on how business services are delivered with a vision for improvement.
- Stays current on ServiceNow products and applicable integrated technologies
- Define, at an architectural and design level of detail, technical solutions aligned with our client’s business problems and ServiceNow Implementation Best Practices. Works closely with client’s enterprise architecture team, Security team and Infrastructure team.
- Understand customer requirements, translate to solutions, and communicate to clients
- Facilitate client workshops and conduct interviews to drive stakeholder consensus on requirements and solutions
- Ability to influence and consult (providing options with pros, cons, and risks) while providing thought leadership in solving business processes and/or technical problems
- Provides architectural controls to ensure the correct technical solutions are used when delivering business solutions
- Write/estimate Stories, monitor developer’s work, and own overall quality and delivery of development; may perform a portion of development on Stories that cannot be delegated
- Leads the Team in implementation of technical best practices, policies, and procedures
- Responsible for Prototype building, Sprint demos, delivery of additional development artifacts and documentation
- Help mentor Developers, Technical Consultants, and other Solution Architects in relation to technical design standards and implementation of best practices
Certifications/Trainings :
- ServiceNow Advanced System Administration
- ServiceNow Implementation Specialist – Customer Service Management
- Application Creation in ServiceNow
The job entails sitting as well as working at a computer for extended periods of time. Should be able to communicate by telephone, email or face to face. Travel may be required as per the job requirements
Estimated annual compensation range for the candidate based in the below location will be:
Ontario: $ 92740 to $ 105007
• This position may require relocation and/or travel to work/project location.
• Candidates authorized to work for any employer in the Canada without employer-based visa sponsorship are welcome to apply. Infosys is unable to provide immigration sponsorship for this role now or in the future.
About Us
Infosys is a global leader in next-generation digital services and consulting. We enable clients in more than 50 countries to navigate their digital transformation. With over four decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills, expertise, and ideas from our innovation ecosystem.
EEO
Infosys provides equal employment opportunities to applicants and employees without regard to race; color; sex; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy, childbirth, or related medical conditions; status as a protected veteran or spouse/family member of a protected veteran; or disability.
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