Senior IT Administrator

About Us

We're Royal Distributing, and we've been a leader in the Canadian powersports industry for the past 36 years. We provide our customers with quality products and top service to keep them riding their snowmobiles, ATVs, motorcycles, dirt bikes and more. We're embarking on the next phase of our growth, and we want you to join us!

The Opportunity

Royal Distributing is seeking an experienced Senior IT Administrator to take ownership of all hardware-related IT operations across the organization. This is a hands-on leadership role responsible for maintaining and improving our IT hardware and infrastructure while mentoring and developing a mid-level IT technician on the team.

Responsibilities

Hardware & Infrastructure
- Own all hardware-related IT operations, including desktops, laptops, servers, networking equipment, peripherals, and mobile devices
- Manage hardware procurement, deployment, lifecycle, inventory, and asset tracking
- Oversee installation, configuration, maintenance, and troubleshooting of all IT hardware
- Plan and execute hardware upgrades, replacements, and capacity planning
- Coordinate with vendors on warranties, repairs, and equipment purchases

Cloud, Systems & Networking
- Administer and maintain Microsoft Azure and Microsoft 365 environments
- Manage networking infrastructure, including VLANs, VPNs, and routing
- Oversee endpoint management using RMM (Remote Monitoring & Management) and MDM (Mobile Device Management) tools
- Manage patching processes across servers, endpoints, and devices to ensure security and compliance
- Design, maintain, and test backup and disaster recovery solutions to ensure business continuity

Service Management & Support
- Manage and prioritize work through IT ticketing systems, ensuring timely resolution and clear communication with end users
- Track, document, and report on incidents and service requests to maintain service quality and identify recurring issues
- Serve as an escalation point for complex hardware, network, and system issues
- Apply ITIL-based best practices to support consistent, efficient IT service delivery

Team Leadership & Mentorship
- Directly manage and mentor a mid-level IT technician
- Provide guidance, training, and support to help the technician develop their technical and professional skills
- Delegate tasks appropriately while fostering growth and increasing responsibility over time
- Set clear goals, provide regular feedback, and support career development

Operations & Documentation
- Maintain documentation of configurations, procedures, and standards
- Ensure IT operations align with organizational needs and best practices

Qualifications

- 5+ years of experience in IT administration with a strong hardware and infrastructure focus
- Hands-on experience with Microsoft Azure and Microsoft 365 administration
- Strong networking knowledge, including VLANs, VPNs, and routing
- Experience with RMM and MDM platforms for endpoint management
- Proven experience with patch management, backup, and disaster recovery
- Experience working with IT ticketing systems to manage and prioritize workload
- Working knowledge of ITIL principles and service management best practices (ITIL certification an asset)
- Prior experience mentoring, training, or supervising
-Strong troubleshooting and problem-solving skills across hardware, networks, and systems
- Excellent communication and interpersonal skills
- Relevant certifications (e.g., Microsoft Azure, Microsoft 365, CompTIA Network+, ITIL, or equivalent) are an asset
- Post-secondary education in IT, Computer Science, or a related field preferred

Additional Information

- Salary Range: $80,000 to $100,000
- This is a full-time position scheduled from Monday to Friday. You may be needed outside regular business hours when required.
- This position is hybrid out of our head office in Guelph, Ontario.
- This is a new vacant position. We appericate all applicants interest, but only top candidates will be reached out to.

We are an equal opportunity employer and while we thank everyone for their interest, only those to be interviewed will be contacted. Royal Distributing is committed to promoting accessible recruitment as outlined in the Accessibility for Ontarians with Disabilities Act. Royal Distributing will attempt to accommodate persons with a disability in an appropriate and effective manner throughout all stages of the recruitment process. Accommodations will be provided upon request.