IT Administrator, FST

Domtar is a leading producer of pulp, paper, packaging, tissue and wood products. Through our focus on safety and sustainability, as well as our commitment to operational excellence and our network of facilities across Canada and the United States, Domtar delivers high-quality and cost-effective products to customers around the world.

Our workforce is comprised of 14,000 talented and hardworking individuals. We are proud to offer competitive compensation, a supportive working environment, rewarding career paths and plenty of opportunities for learning and growth.

The location in Dolbeau-Mistassini, Quebec, Canada, is seeking talent to fill the position of IT Administrator, FST. This job is full-time permanent.

Overview:
Reporting to the Regional IT Director, Field Services—Eastern Canada Plants, you are responsible for providing Level 1 and Level 2 support for the company’s corporate network, as well as Level 1 and Level 2 support for the local process control network (RCP-TO) at the Dolbeau plant. Supporting our RCP-TO infrastructure is a key part of this role. This is a high-visibility, high-impact position that is essential for maintaining the highest levels of end-user satisfaction and ensuring that systems related to plant processes and operations remain uninterrupted.

Your challenges:

• Systems and Standards Management: Maintain system documentation, directories, and network diagrams, while ensuring compliance with IT and TO cybersecurity standards.
• Communication and Coordination: Maintain communication with the Regional IT Director and coordinate required internal IT activities.
• Project Support and Management: Participate in 24/7 on-call duty, lead local technology projects, and provide guidance to teams based on operational realities.
• Technical Support: Assist colleagues with troubleshooting, provide Level 1 and 2 support for hardware and systems, and manage IMAC services and hardware deployment.
• Vendor Coordination: Coordinate infrastructure changes with the necessary teams and vendors and propose solutions
• Coordination with suppliers: Coordinate infrastructure changes with the necessary teams and suppliers and propose improvement solutions while staying within budget.
• Decision-making: Apply independent judgment to solve problems within the framework of company policies.
• Travel to various locations on an occasional basis

Your skills:

• Proven ability to manage and organize heavy workloads
• Ability and willingness to learn both independently and as part of a team
• Proven problem-solving and investigative skills
• Proven ability to communicate effectively in writing and verbally
• Ability to track numerous interdependent and detail-intensive tasks and ensure their accurate execution through to completion
• Strong knowledge and understanding of computer network concepts
• Practical knowledge of asset management and support agreements for IT equipment in corporate and process control networks
• Develop internal procedures and best practices for IT-related matters
• Coordinate service availability outside of regular business hours with other IT staff members

Your Profile:

• Bilingual in French and English *
• 5 years of professional experience with a proven track record of achievements and growth using technical skills, information technologies, and operating systems. The qualified candidate must have at least a Diploma of College Studies (DEC) in Information Technology or a related field.
  OR
• 5 years of professional experience in a technology-related field with a Bachelor’s degree in Information Technology or a related field.

• AND
• Knowledge of Active Directory management, security, and network components (LAN/WAN, TCP/IP, etc.).
• 5 years of experience with Microsoft office environments (including Office 365), IT-related infrastructure, and diagnosing and resolving various IT issues.
• Experience with Windows Server systems, VMware, and system administration
• The following are considered assets:
  • Experience in an industrial IT environment
  • Cisco or Microsoft experience/certifications

In addition to the requirements listed above, candidates for the IT Administrator – FST position must meet or exceed the skill level of an IT technician to be considered qualified.

Domtar is firmly committed to placing greater emphasis on the principles of equity, diversity and inclusion to empower all employees to reach their full potential. We form a dynamic team whose diverse backgrounds and wealth of perspectives are one of the keys to our success. We offer an inclusive, rewarding and safe work environment with opportunities that will help grow your skills.

To learn more about our company, consult the Domtar Company Web Site and follow us on LinkedIn, Instagram and Twitter.