Senior Manager, Business Development & Sales

About Stitch It

Stitch It Alterations and Dry Cleaning is North America’s premier provider of tailoring and dry-cleaning services, renowned for our 30-day fit guarantee.

Reports to: CEO

Job Summary:

As a Senior Manager, Business Development & Sales at Stitch It Alterations and Dry Cleaning, you will be responsible for driving corporate sales growth by acquiring and retaining key business clients across North America. This role focuses on identifying and securing new partnerships while managing and expanding relationships with existing corporate accounts. You will develop and execute sales strategies, educate clients on the value of our alteration and dry-cleaning services, negotiate and oversee contracts, and collaborate with internal teams to ensure seamless service delivery. Your ability to anticipate market trends and build strategic partnerships will be essential in achieving and exceeding sales targets.

Key Responsibilities

Strategic Sales and Business Development:

• Develop and execute proactive B2B sales strategies to achieve and exceed established corporate revenue targets.

• Identify, prospect, and pursue new corporate business opportunities through outbound business development activities.

• Build and maintain an active sales pipeline, from prospect identification and initial outreach through proposal, negotiation, and account closing.

• Generate and manage leads from outbound prospecting, referrals, networking, partnerships, events, and Company-generated sources.

• Conduct client meetings and presentations to promote Stitch It services and develop new corporate relationships.

• Prepare, negotiate, and manage corporate proposals, pricing, and agreements, ensuring alignment with Company profitability objectives.

• Track sales activity, pipeline progression, conversion, and revenue performance against established targets.

• Analyze market trends, client needs, and competitive activity to identify new business and service opportunities.

• Represent Stitch It at relevant networking events, trade shows, and business development opportunities.

• Partner with internal teams to ensure the successful onboarding and implementation of new corporate accounts.

• Develop and oversee corporate sales materials, including brochures and event participation.

Corporate Account Management & Growth

• Manage assigned corporate accounts and maintain strong, proactive relationships with key client contacts.

• Educate corporate partners on Stitch It services and identify opportunities to expand the services provided.

• Develop existing accounts by identifying opportunities to increase revenue, volume, locations, services, or programs.

• Monitor account performance and proactively address declining activity, revenue trends, or potential account risks.

• Conduct regular client follow-ups and business reviews, as appropriate, to identify opportunities and maintain strong relationships.

• Coordinate with Operations and stores to address service issues affecting corporate clients and support an effective resolution.

• Support corporate account setup, pricing updates, service additions, and POS requirements.

• Maintain accurate account information, sales activity, opportunities, and relevant client documentation.

• Support the retention of existing corporate accounts through proactive relationship management and coordination with internal stakeholders.

Qualifications

• Proven track record of success in strategic sales, with strong experience in retail, fashion, or service-based industries.

• Excellent verbal and written communication, negotiation, and presentation skills.

• Strong interpersonal and persuasive abilities, combined with analytical skills to engage clients, assess market trends, and develop effective sales strategies.

• Proficiency in digital tools to analyze sales data, track market trends, and support decision-making.

• Ability to interpret industry trends and translate insights into actionable strategies that drive business growth.

Compensation and Benefits:

• A competitive base salary plus a performance-based bonus.

• Comprehensive benefits package includes life insurance, AD&D, medical and health coverage.

• Generous time-off policies.

• Group RRSP/DPSP, Employee Discount Card, Educational Reimbursement, and more.

Why Join Stitch It?

Lead with impact at a company that values excellence and innovation. As a Senior Manager, Business Development & Sales , you’ll drive corporate sales growth by acquiring and retaining key business clients across North America. If you’re a seasoned leader passionate about retail and ready to champion Stitch It’s values, apply today to join our team!

Stitch It is committed to creating an inclusive, accessible work environment. We are an equal opportunity employer and welcome applications from individuals of all abilities.

Accommodations are available upon request throughout the recruitment and selection process.

If you require any accommodation, please contact us at [email protected] and we will work with you to meet your needs.