Senior Manager, Clinical Services

Title: Senior Manager, Clinical Services

Employee Working Location: Partially Virtual / Hybrid (Canada)

Employment Status: Permanent Full-time

The Canadian Red Cross (Red Cross) – an inspirational not for profit organization, helps people and communities in Canada and around the world in times of need and supports them in strengthening their resilience. As a Canada’s Best Employers 2026, we are committed to having an accessible, diverse, inclusive, and barrier-free work environment.

In this role, you will:

• Provide strategic and operational leadership for clinical services across the Health in Emergencies portfolio, ensuring alignment with organizational priorities, humanitarian standards, and health system needs.

• Lead the design, implementation, evaluation, and continuous improvement of clinical services supporting emergency preparedness, response, recovery, and risk reduction.

• Ensure the readiness of clinical personnel, systems, equipment, and processes for domestic and international emergency deployments.

• Oversee clinical governance, quality, compliance, and technical support for emergency health operations, including Humanitarian Health Services and Emergency Response Units.

• Lead programme management activities, including planning, monitoring, quality improvement, budgeting, resource allocation, risk management, and operational reporting.

• Strengthen workforce capacity and strategic partnerships by supporting personnel development, stakeholder engagement, and representation of the Canadian Red Cross in relevant technical and coordination forums.

What we are looking for:

• University degree in Medicine, Nursing, Public Health, Allied Health Sciences, or another relevant clinical discipline; graduate studies and professional healthcare registration in Canada are assets.

• Significant experience in clinical services, public health, humanitarian health, emergency management, or related health sectors.

• Proven leadership experience managing multidisciplinary teams, complex health programmes, and emergency health operations.

• Demonstrated experience designing, implementing, and overseeing clinical services in domestic, international, and low-resource settings, including emergency preparedness, response, recovery, and outbreak operations.

• Strong expertise in emergency clinical services, humanitarian health programming, health systems, clinical governance, professional standards, regulatory requirements, and risk management.

• Exceptional analytical, communication, stakeholder engagement, people leadership, and change management skills, with experience managing budgets, resources, and partnerships in complex and rapidly evolving environments.

• Fluency in English is required; French is strongly preferred.

Working Conditions:

• Hybrid work environment, with regular domestic and international travel.

• Ability and willingness to deploy to emergency operations in Canada and internationally, including disaster-affected, resource-constrained, epidemic, conflict-affected, or insecure environments.

• Candidates must be medically fit for international travel and deployment in accordance with Canadian Red Cross requirements.

• The role may require work outside normal business hours, including extended hours and work on short notice, in support of emergency and humanitarian operations.

• Deployments may involve difficult environmental, physical, and emotional conditions and require adherence to security protocols and effective personal resilience.

• Ability to work under pressure, manage competing priorities, and make sound decisions in rapidly changing situations.

• As we work with and support people (managers, colleagues, beneficiaries/customers, volunteers, donors and external partners) and communities in Canada and around the world, applicants whose first language is not English may be required to perform the responsibilities of the role in English.

• Eligibility to work in Canada: At this time, we welcome applications from candidates eligible to work in Canada. If you are not a citizen or permanent resident of Canada, we encourage you to carefully review your visa to find out whether you are eligible to work in the job you are considering applying for. Refer to our FAQ for more information.

• If you are selected for this role, you will be required to complete a successful pre-employment screening process which includes a satisfactory Enhanced Police Information Check (E-PIC).