Senior Manager, Continuous Improvement, Ecomm Operations

Loblaw Digital est l’équipe responsable de la construction et de l’exploitation des activités numériques pour le plus grand et le plus prospère détaillant au Canada. Nous créons des solutions de commerce électronique de pointe réactives, dont le site Cliquez et ramassez de Loblaws, qui offre une expérience de courses alimentaires en ligne novatrice. Nous avons également mis au point, et exploitons maintenant, le site primé JoeFresh.com, ainsi que l’application pour iPad et iPhone. Nous sommes établis dans le centre-ville de Toronto et fonctionnons comme une jeune entreprise, mais disposons des ressources d’une entreprise beaucoup plus importante. Nous sommes une équipe sympathique d’entrepreneurs en constante évolution qui travaille en collaboration en vue de transformer la façon dont les Canadiens magasinent.

Pourquoi ce role est-il important?

At Loblaw Digital, we know our customers expect the best from us. Whether that means building innovative online shopping experiences or finding new ways to get customers what they want, when and where they want it, we’re up for the challenge. We’ve created leading e-commerce experiences across grocery, beauty, pharmacy, and apparel—and we’re only just getting started.

Why is this role important?

The PC Express Operations team leads all systems from connecting customer order demand through to in- store execution and post purchase activities. As Ecomm sales continue to drive tremendous growth for the company, it is incumbent on us to remain laser focused on ensuring our processes, technology and programs are evolving to meet our standards of excellence regarding both customer and colleague experiences. To do so we must continually challenge ourselves to improve efficiencies in store through a strong partnership within store operators and add value to the overall Loblaw organization through our efforts to construct fulfillment models that are fast, reliable, and cost effective.

As the Senior Manager, Continuous Improvement, you will be responsible to identify, quantify, and drive measurable improvements for in store fulfillment productivity and labour efficiency across the PC Express and Joe Fresh e-commerce fulfillment network

This is a highly cross-functional role for someone who understands end to end e-commerce fulfillment end to end and can translate data and operational complexity into practical solutions that improve customer experience, productivity, and profitability.

The Impact You’ll Make

You will drive improvements in picking and scheduling processes across PC Express and Joe Fresh fulfillment operations, balancing customer experience, speed, cost, and operational efficiency.
Working closely with both Digital and Store Operations teams, Product, Technology, Labour, and Merchandising partners, you will identify opportunities, develop solutions, and influence implementation to deliver measurable and sustainable operational improvements.

What You’ll Do

• Lead productivity analysis and process optimization across in store picking journeys for both the PC Express and Joe Fresh businesses, including identified strategic growth categories, while balancing customer experience, speed, cost, and scale.
• Monitor and analyze key fulfillment KPIs, including store productivity, on-time shipping, cancellations, split shipments, cost per order, and customer satisfaction, linking to our annual business priorities
• Provide operational insights and recommendations to support capacity planning, fulfillment speed, productivity, and readiness for growth and key commercial events
• Develop business cases that quantify the operational and financial benefits of proposed improvements, and measure results to validate their impact.
• Build and maintain a prioritized pipeline of continuous improvement opportunities based on organizational impact, financial benefit and implementation complexity
• Use operational data to plan, build and optimize inventory for new initiatives, including split shipment capabilities across both businesses
• Conduct work sampling and time and motion studies as well as other data collection activities to assess productivity levels & validate Labour standards
• Build strong relationships with product technology partners to influence enhancements to inventory availability, picking logic, and system performance.
• Partner with Store Operations teams to ensure clear processes, communications, SOPs, training, and performance expectations are in place for consistent execution.

What You Bring

• You have a proven ability to influence stakeholders through building trusting and collaborative relationships
• You have an entrepreneurial spirit and are willing to roll up your sleeves to get the job done
• You've got a growth mindset - you know there's always a better way to do things and are willing to disrupt the status quo
• You have operated in a fast-paced, results-oriented organization and have been part of large, cross-functional teams
• You can work autonomously in a highly demanding and ambiguous environment
• You have managed multiple demands on time, yet still delivering projects on plan
• You are proficient with common computer applications (Excel, Word, PowerPoint), experience in SQL, BQ and/or Data Studio is an asset

Ideal Experience

• 4+ years of progressive experience in e-commerce fulfillment, omnichannel operations, retail operations.

• Strong understanding of end-to-end e-commerce fulfillment in store

• Demonstrated experience using operational data and KPIs to identify opportunities and deliver measurable improvements.

• Experience with Order Management Systems (OMS), inventory management, order-routing technologies, or e-commerce fulfillment platforms.

• Strong financial acumen with experience managing budgets and operational business cases.

• Proven experience leading complex cross-functional initiatives across Operations, Product, Technology, Supply Chain, Finance, or related teams.

• Experience leading and developing direct reports through coaching, performance management, and capability development.

• Strong communication, stakeholder management, and problem-solving skills.

Comment Réussir:

Chez Loblaw Digital, nous recherchons toujours des personnes formidables pour continuellement renforcer notre culture. Nous croyons que les gens formidables façonnent nos valeurs, sont authentiques, bâtissent la confiance et créent des liens.

Si cela vous ressemble et que vous êtes ouvert d’esprit, que vous avez une bonne attitude face aux changements et que vous aimez les défis d’un environnement de travail aux détails dynamiques, postulez aujourd’hui.

Type d'emploi:

Temps plein

Role:

Poste régulier

Loblaw Digital limitée considère que la diversité culturelle du Canada est une source de fierté nationale et un symbole de stabilité. Nous nous sommes donné comme priorité de refléter les diversités culturelles de notre pays dans les produits que nous vendons, les gens que nous embauchons et notre culture d’entreprise. Des mesures d’adaptation sont offertes sur demande pour les candidats et les collègues qui ont des handicaps.

En outre, nous croyons que la conformité aux lois consiste à faire ce qu'il faut. Le respect de la loi fait partie de notre Code de conduite; il renforce ce que nos clients et nos parties prenantes attendent de nous.

Hiring Range / Échelle salariale à l’embauche :$120,000.00 - $154,000.00 / 120.000,00$ - 154.000,00$ (per year / par an)A candidate’s experience and knowledge as well as the geographical region in which the position is located may be factored into the pay a candidate receives for this position. This posting is for an existing vacancy. The Company uses artificial intelligence for the purpose of screening, assessing and/or selecting applicants for this position. / L’expérience et les connaissances d’un candidat ainsi que la région géographique dans laquelle le poste est situé peuvent être prises en compte dans la rémunération qu’un candidat reçoit pour ce poste. Cette offre d’emploi concerne un poste vacant existant. L’entreprise utilise l’intelligence artificielle dans le but de filtrer, d’évaluer et/ou de sélectionner les candidats à ce poste.

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