Senior Manager, Contract Management

About Toronto Community Housing Corporation

Toronto Community Housing Corporation (“TCHC”) is the largest social housing provider in Canada and the second largest in North America. We are wholly owned by the City of Toronto and operate in a non-profit manner. TCHC provides homes to over 41,000 low and moderate-income households in 88 of Toronto's neighbourhoods, with 93,000 tenants from many different backgrounds with a diversity in age, education, language, mental and physical ability, religion, ethnicity and race. We are an essential part of the City of Toronto's fabric and social system.

Our over 2,000 employees work to achieve our vision of quality homes in vibrant communities where people are proud to live and work.

What we offer

In addition to a competitive salary and a rewarding career where you can truly make a difference, we offer a comprehensive package that meets the various needs of our diverse employees, including:

• Ability to participate in inclusive employee-led networks to educate, inspire, amplify voices, build relationships and provide development opportunities;
• Minimum four (4) weeks of paid annual vacation days, increasing with years of service;
• Four (4) paid personal days;
• Defined benefit pension plan with OMERS, includes 100-per-cent employer matching;
• Health and dental benefits, including a health spending account available upon your start date;
• Employee and family assistance program;
• Maternity and parental leave top up (93% of base salary);
• Training and development programs including tuition reimbursement of $1500 per calendar year.
• Fitness membership discount;​

This job offers the opportunity to work from home as part of a hybrid work arrangement. This arrangement will allow you to work some days at a TCHC work location and the rest of the time from home. The amount of time required to work at a TCHC work location is flexible, while considering operational and service delivery requirements.

Make a difference

Reporting to the Senior Director, Strategic Procurement, the Senior Manager, Contract Management oversees the contract management function at TCHC. This role is accountable for robust post-award contract governance and administration, ensuring alignment with regulatory requirements, risk mitigation practices, and audit-ready reporting standards.

The role will also be required to closely align with the Senior Manager, Vendor Relationship Management as well as Senior Manager, Procurement, and maintain compliance, risk, and reporting standards. The role establishes structured contract oversight, performance monitoring, and escalation protocols, ensuring that contractual obligations are consistently enforced and outcomes align with TCHC’s strategic priorities and operational objectives.

What you’ll do

Contract Performance and Governance Oversight:

• Provide executive oversight of contract performance monitoring frameworks, including KPIs, service levels, and compliance measures.
• Collaborate with Legal, Strategic Procurement, and business units to resolve escalated high-risk contract issues and disputes.
• Analyze contract performance data, service delivery outcomes, and incident trends to strengthen contract governance practices.
• Ensure consistent application of contract performance and compliance frameworks to align outcomes with TCHC’s strategic priorities.
• Provide executive oversight of post-award contract administration, including obligation management, renewals, amendments, disputes, compliance, and contract close-out activities.
• Review contract performance and trend data to proactively identify risks, systemic issues, and improvement opportunities.
• Define and enforce escalation protocols for contract-related issues, ensuring timely resolution and clear accountability.
• Partner with the Centre of Excellence to enhance contract templates, standard clauses, and governance tools to improve consistency and audit defensibility.

Compliance, Reporting and leadership:

• Provide executive oversight of compliance monitoring across all contracts, ensuring adherence to contractual terms, internal policies, and regulatory requirements.
• Prepare and deliver consolidated contract performance, compliance, and risk reporting to BIFAC and the Board.
• Lead, mentor and support staff within Contract Management to build capacity and capability.
• Represent the team in leadership discussions on procurement planning, performance updates and cross functional capabilities.
• Translate procurement priorities into annual work plans and objectives for the Contract Management team.
• Oversee the development of tools, guidance, and training to enable consistent and standardized contract management practices across the organization
• Recommend and implement process improvements based on contract analytics, audit findings, and performance trends.

What you’ll need

• Certification for the following: Project Management, Change Management, Contract Management, Analytics
• Designation of CIPS / CSCMP or equivalent as it pertains to supply chain and contract management
• Minimum of 7–10 years of progressive leadership experience in contract management, post-award governance, and/or large-scale program oversight, preferably in the public sector or a regulated environment.
• Minimum 3 years managing staff in a unionized environment considered an asset.
• Demonstrated experience leading contract lifecycle management, including oversight of compliance, service delivery obligations, risk identification and issue resolution.
• Strong background in research, analysis and evaluation of information and data from multiple sources to support decision making and reporting.
• Experience in developing and delivering training.
• Proven ability to prepare high-quality written materials for senior leadership and board level audiences.
• Skilled in planning and facilitating complex governance forums involving multiple internal stakeholders and service providers
• Sound working knowledge of relevant legislation, codes and standards (e.g., Occupational Health and Safety Act, Ontario Building Code, Fire Code, local by-laws and applicable by-laws) as they relate to contract management, regulatory compliance, and operational service delivery environments

What’s next

Once you apply, we’ll review your resume and contact you if we believe your skills and experience will make you successful in the role. If you are selected to move forward, the process will include one or more interviews and/or assessments and reference checks.

Please note: This temporary position may be extended or become permanent in order to meet business needs. If this occurs, the position may not be reposted.

INDS

Thank you for your interest in Toronto Community Housing

We recognize that people bring experience and talent that goes beyond the technical skills and requirements of a job. If you possess similar experience that is close to what we’ve included in the job postings below, we encourage you to consider applying. We strongly believe that diverse experience, transferable skills, and passion are key!

Once you have submitted your application successfully, you will receive a confirmation email. We encourage you to check out our careers page often, as new opportunities become available on a regular basis.

Our commitment to equity, diversity and inclusion

We are committed to providing equal opportunity to all employees and strive to create a diverse workplace that reflects the cultural mosaic of our great city and the communities we serve. We recognize the value that comes from different viewpoints, unique experiences and diverse perspectives of our employees, who bring fresh, new ideas to our business. Diversity plays a key role in our ability to deliver on our mission to provide clean, safe, well-maintained, affordable homes for tenants.

TCHC is committed to diversity and inclusion within its community and encourages applications from Indigenous peoples, racialized persons/persons of colour, persons with disabilities, women, 2SLGBTQ+ persons, and others who can help us provide vibrant communities and make our city a great place to live. In an effort to ensure access to information for people with disabilities, we have noticed that some screen readers do not function properly with our job portal. If you are a person with a disability and are experiencing issues with our job portal and would like access to our job postings in an alternative format, please email your request to our People and Culture Division at [email protected].

Accessibility for applicants

Toronto Community Housing is committed to equity in employment. Our goal is a diverse, inclusive, and barrier-free workplace that reflects the communities we serve.

We will provide reasonable accommodation to applicants with disabilities at all stages of the hiring process in accordance with the Ontario Human Rights Code, the Accessibility for Ontarians with Disabilities Act, 2005, and Toronto Community Housing’s Accessibility Policy.

If you are a person with a disability and need the job posting in an alternative format or any other accessible accommodations during the hiring process, please email your request to our People & Culture department at [email protected] or call our accessible accommodations line at (416) 981 - 4119. Please refer to the job requisition number when you contact us.

We use AI technology through the use of pre-screening questions to assist in the screening process.