Senior Manager, Guest Services, Rental and Retail - Year-Round - Full-Time

WHAT’S IN IT FOR ME?

• Free skiing and riding for you and your dependents;
• Discounted lift and attractions tickets you can share with your friends. Enjoy skating, tubing, Ridge Runner, and more;
• Staff priced meals & Starbucks treats;
• Receive exclusive discounts at all Blue Mountain-owned retail stores;
• Work in an inclusive environment that values diversity, equity, and well-being, with access to free therapy and wellness resources.
  

Salary Range between $90,000 to $103,000

Full-Time, Year-Round with Health and Dental Benefits

Flexible Time off

WHAT WILL I BE DOING?

As the Senior Manager, Guest Services, Rentals & Retail, you will lead a team of managers responsible for delivering exceptional experiences across our Guest Services, Rental and Retail operations. This leadership role is accountable for building high-performing teams, driving employee engagement, enhancing operational efficiency, and achieving financial and business objectives that support the success of our year-round resort. The ideal candidate is a passionate people leader with strong business acumen, a focus on continuous improvement, and a commitment to creating memorable experiences for guests and employees alike.

• Leading, coaching and developing managers within Guest Services, Rentals and Retail, fostering a culture of accountability, engagement and service excellence.

• Driving exceptional guest experiences by enhancing service delivery, operational efficiency and continuous improvement initiatives across all departments.

• Overseeing departmental financial performance, including revenue, labour, expenses and cost management, to achieve business objectives and profitability targets.

• Analyzing operational, sales and guest satisfaction metrics, implementing strategies to improve performance, revenue growth and guest loyalty.

• Supporting the development and execution of strategic and annual business plans, leading initiatives that advance operational excellence and organizational goals.

• Building collaborative partnerships across the resort and lead budgeting and resource planning processes to ensure alignment with business needs and financial targets.

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WHAT DO WE NEED FROM YOU?

• At least 8 years of leadership, training, coaching and performance management experience.

• Excellent service recovery and conflict resolution skills in order to bring both guest and employee concerns to satisfactory closure.

• Ability to monitor and influence the bigger picture and the bottom line through strategizing to improve existing systems and sales procedures.

*This job is posted to fill a new position

AUTHENTICITY | EMPOWERMENT | COLLABORATION | PURPOSE

BLUE MOUNTAIN RESORT COMPANY OVERVIEW

Blue Mountain Resort is Ontario’s largest mountain resort. Nestled on the shores of Southern Georgian Bay, on the traditional territory of the Anishinabek Nation: The People of the Three Fires known as Ojibway, Odawa, and Pottawatomie Nations. Only 90 minutes outside Toronto, Blue Mountain has become the four-season outdoor destination of the North. Blue Mountain is owned by Alterra Mountain Company.

ALTERRA COMPANY OVERVIEW

Alterra Mountain Company is a family of iconic year-round mountain destinations, the world’s largest heli-skiing operation, and Ikon Pass - the premier ski and snowboard season pass offering access to more than 50 iconic mountain destinations around the world.

Headquartered in Denver, Colorado and born out of a shared love of the mountains and adventure, Alterra Mountain Company exists to shape the future of mountain adventure.