Senior Manager - IT Vendor Management

Enercare Inc. is one of Canada’s largest home and commercial services companies servicing over one million customers across Ontario, Manitoba, Saskatchewan, Alberta, British Columbia, Quebec and New Brunswick. Enercare is the Experts at Home, operating under several brands including Enercare, HydroSolution, and Pioneer Plumbing & Heating.

A proudly Canadian-owned company, we are the Experts at what we do and deeply care about our customers. We value a diverse, collaborative culture, and take pride in our commitment to health and safety, and knowing our work serves and supports our communities every day. No matter your role, we invest in making sure you have opportunities to grow, learn, and become the Expert you want to be.

If you are ready to become one of our Experts, we would love to hear from you.

Role: Senior Manager - IT Vendor Management

Status: Regular, Full-Time

Reports to: Director - Vendor Management

Department: IT Strategic Planning and Vendor Management

Location: Hybrid – Birchmount (Markham) & Remote
Compensation: $122,963 - $169,689

Please note that the compensation range listed includes base salary and potential incentive pay. Incentives such as bonuses are not guaranteed and depend on individual performance and company results. Actual compensation within the range will be determined based on skills, experience, and qualifications.

Summary:
The role of the Sr. IT Vendor Manager is to establish, maintain and evaluate vendor relationships to refine scope, reduce risk, align stakeholders, create flexibility, and manage cost in support of IT technology and services. This person supports hands-on vendor relationships, commercial document review, negotiations, accounts, invoices and performance management for suppliers and partners. Success in this role requires the individual to perform at both a strategic and operational level and is not afraid to roll up their sleeves to be a good partner, and get things done.

In addition, the Sr. IT Vendor Manager will be responsible and accountable for building the infrastructure/systems (manually at first but will consider automation/platform later) to track, baseline, and manage vendor commitments/service levels, performance management, financial risk, etc. Work with pillars to become informed, and revert back to them documentation that supports vendor performance/management.

The Vendor Management team is a small, highly interdependent team that is critical to the efficient use of capital, adherence to policy and controls, allocations to the correct company/cost centre, compliance, and the timely payment to partners.

Responsibilities:

• Build, maintain and grow relationships with external vendors and suppliers.
• Baselining and modelling of offers, contract negotiation and risk management
• Process owner for vendor selection, onboarding, offboarding, and dispute management.
• Identifying opportunities for cost savings and managing third party spend to optimize financial outcomes
• Create flexibility where possible to manage risk. Understand vendor commercial frameworks and optimize rates while being a responsible steward of volumes
• Review and comment on commercial documentation (such as MSA’s, TSA’s, SOW’s, order forms, quotes, etc) to provide guidance and direction to the business and legal on potential risks and proactive explaining of non-risks
• Monitor commercial landscape and identify future risk on supplier viability, step function increases on price due to supplier ownership changes, strategy, etc.
• Support the team and Finance business partners with ad-hoc support as required. This would include support to Pillar leads and Finance business partners during the annual planning process.
• Track monthly and YTD spend, relative to budget to inform CIO on permissible burn rate. Provide visibility on material changes in volumes or rates.
• Create artifacts on contracting and renewal opportunities for future reference. Provide support to business stakeholders to acquire hardware, software, and services
• New vendor set-up and vendor maintenance in the financial systems (SAP and GERS).
• Validate and process invoices for all IT goods, services, and contractor spend. Process through Accounts Payable in a timely manner in accordance with delegation of authority policies, and month end deadlines.
• Ensure Enercare and its vendors comply with software and technology licenses, cloud agreements, SLA’s and warranty. Optimize as appropriate.
• Build and maintain manual systems to provide visibility into vendor commitments, vendor performance, service levels, etc. and share with IT leaders. Evolve to automated systems/platforms when the maturity level is right.
• Lead/support vendor performance management (PIP equivalent) as appropriate
• Recommend effective license strategy options during the acquisition of licenses and related agreements.
• Assist in estimating costs (license related) during the planning process; facilitate licensing audits, and coordinate remediation activities when necessary.
• Position does not have direct reports at the moment but may have in the future.

Qualifications:

• Comfort with Finance as it applies to Procurement, Accounts Payable, Cash, Capital, and Projects
• Understanding of IT Vendor Management and Procurement policies and processes
• Clear communication whether written, verbal, or electronic
• Detail oriented, logical thinker with a high degree of organization. Motivated, self-disciplined individual with an ability to operate with limited direction and supervision
• Able to work understand and work closely and collaboratively with the Project Management Office, Finance and Legal
• Results driven, high degree of accuracy, and thoroughness
• Bachelor's Degree in a business or technical discipline or equivalent experience
• Minimum 5 years of experience in a strategic procurement, contract, and vendor management environment
• Ability to build and manage strong internal and external relationships
• Working knowledge of SAP Purchasing Module
• Competency in analyzing and reconciling budgets, invoices and vendor accounts
• Strong organizational and time management skills; ability to balance and effectively prioritize a large set of diverse vendors simultaneously.

Enercare is an equal opportunity employer. We are committed to equal employment opportunity regardless of race, colour, ancestry, national origin, religion, sex, age, sexual orientation, gender identity, citizenship, marital status, disability, pregnancy, military status, protected veteran status or other characteristics protected by applicable law. Enercare’s recruitment process includes accommodation for applicants with disabilities in accordance with applicable provincial accessibility laws and regulations. All accommodations will take into account the applicant’s accessibility needs due to disability and are available upon request.

Our company leverages artificial intelligence (AI) tools as part of the candidate screening process to help review applications efficiently and fairly. These tools may assist in evaluating qualifications against job requirements. All decisions regarding hiring are ultimately made by our recruitment team. All roles posted are opportunities we’re actively recruiting for, unless stated otherwise.