Senior Manager, Small Business Value Proposition (English/Spanish) - Toronto (12-Month Contract)

Requisition ID: 277760

Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.

Scotiabank’s International Banking division is a diverse and dynamic network that provides financial advice and solutions to more than 12 million retail, corporate, and commercial clients. With a presence in over 15 countries—including Mexico, Chile, Peru, Colombia, Brazil, Uruguay, and key markets across Central America and the Caribbean—our footprint offers unparalleled connectivity within the North American corridor. These regions feature favorable demographics and present significant opportunities to expand banking penetration and deliver innovative solutions.

Join a purpose-driven winning team, committed to results, in an inclusive and high-performing culture.

Purpose
Contributes to the development and implementation of the Customer Value Proposition across the Small Business segments in International Banking, ensuring business strategies, plans and initiatives are executed / delivered in compliance with the defined corporate strategy, governing regulations, internal policies and procedures.

What You'll Do:

• Champion a customer-focused culture throughout the Scotiabank footprint to deepen client relationships and leverage broader Bank relationships, systems and knowledge.
• Support the profitable growth of the Small Business P&L
• Support the design and delivery of value proposition strategies and service model that contribute to the sustainable growth, profitability and overall success of the Small Business segments across the region
• Collaborate with partners to develop characteristics of the value proposition, including design appropriate operational flows and formulate communications to generate an attractive value offer with a differentiated experience
• Support continuous improvement in product mix and business model with an omnichannel approach, while anticipating client needs and innovate in service delivery
• Contribute to the creation of value offers and service models in accordance the defined blueprint
• Generate segmentation criteria and sales and service model, in coordination with each country and head office
• Evaluate potential enhancements to the value proposition
• Support efforts to standardize segment strategy, aligning methodology and operationalization across countries
• Contribute to the development of loyalty programs across the segments and life cycle of the segment
• Champion digital transformation by defining and optimizing segment offerings across appropriate channels
• Build and maintain relationships with key stakeholders in the region, ensuring effective communication and understanding of the central strategy. Collaborate with regional teams to ensure strategies are adapted to local market nuances, when applicable
• Understand how the Bank’s risk appetite and risk culture should be considered in day-to-day activities and decisions.
• Actively pursues effective and efficient operations of his/her respective areas in accordance with Scotiabank’s Values, its Code of Conduct and the Global Sales Principles, while ensuring the adequacy, adherence to and effectiveness of day-to-day business controls to meet obligations with respect to operational, compliance, AML/ATF/sanctions and conduct risk.

What You'll Bring:

• Minimum Bachelor’s degree in business / finance discipline or related field
• Fluency in English and Spanish is required
• Minimum 5 years in financial services. Experience in Business Banking, Product Development, Process Re-engineering an asset
• Strong interpersonal skills to develop collaborative working relationships with teams across various geographies

What's In It For You?

Scotiabank wants you to be able to bring your best self to work – and life, every day. With a focus on holistic well-being, our many flexible benefit programs are designed to help support your unique family, financial, physical, mental, and social health needs

Interested?

If your experience is closely related but doesn’t align perfectly with every qualification, we do encourage you to apply - you might be the right candidate for this or other roles at Scotiabank!

At Scotiabank, every employee is empowered to reach their fullest potential, respected for who they are and, embraced for their differences. That’s why we work to grow and diversify talent and engage employees in a performance-oriented culture.

As Canada's International Bank, we are a diverse and global team. We speak more than 100 languages with backgrounds from more than 120 countries. Our employees are committed to a superior customer experience and use the Bank’s six guiding sales practice principles to ensure they act with honesty and integrity.

At Scotiabank, we value the unique skills and experiences everyone brings to the Bank and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.

Location(s): Canada : Ontario : Toronto

Scotiabank is a leading bank in the Americas. Guided by our purpose: "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.

At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know. If you require technical assistance, please click here. Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.