Senior Product Manager

We are seeking an experienced Senior Product Manager to drive product planning and execution across the full product lifecycle for modern digital service solutions. In this role, you will serve as the primary bridge between business stakeholders, end users, engineering teams, vendors, and senior leadership, translating operational needs into clear product priorities and measurable outcomes. Working across a multi-tier technology ecosystem—including back-office workflow platforms, integration middleware, and public-facing web portals—you will conduct user discovery, champion service design principles, build and maintain strategic roadmaps, prioritize backlogs using Agile and Lean practices, and steer iterative delivery to launch reliable, user-centric systems.

Location: Toronto, ON (Fully Onsite – 5 days/week required)

Duration: 6-month contract.

Advantages
Strategic Ownership: Lead end-to-end product delivery for high-impact, modernized public-facing and back-office digital platforms.

Modern Integration Scope: Direct products bridging CRM workflow configuration, enterprise middleware integration, and responsive web portals.

Agile Leadership: Drive modern Agile, Scrum, and Lean product development practices within collaborative multidisciplinary teams.

Executive Visibility: Present product roadmaps, release milestones, and value metrics directly to senior leadership and project sponsors.

Responsibilities
Define, articulate, and maintain the overarching product vision and strategic direction throughout the entire product lifecycle.

Build, maintain, and prioritize comprehensive product roadmaps directly aligned with organizational priorities and user needs.

Lead discovery initiatives and apply user-centered service design practices to identify workflow gaps, evaluate operational bottlenecks, and design modern digital services.

Translate complex business requirements into clear, actionable epics, features, user stories, and acceptance criteria for engineering teams.

Manage, refine, and prioritize the product backlog using structured value-driven frameworks to guide sprint execution and release planning.

Partner closely with cross-functional delivery teams—including developers, solution architects, UX designers, and external vendors—to ensure timely, high-quality, and resource-efficient product delivery.

Define, track, and analyze key performance indicators (KPIs) and operational metrics to monitor service health, workflow timeliness, and user adoption.

Facilitate product roadmap walkthroughs, backlog refinement, sprint reviews, and interactive product demonstrations for executive sponsors and project teams.

Manage delivery risks, technical dependencies, and scope trade-offs, ensuring solutions comply with established digital, accessibility, security, and governance standards.

Qualifications
Product Management Leadership: 5+ years of dedicated product management experience delivering IT or digital services (Strictly Required).

Digital Transformation Track Record: Proven experience leading large-scale digital or IT transformation initiatives and delivering user-centric products within complex operating environments (Strictly Required).

Agile & Lean Methodologies: Hands-on experience applying Agile delivery frameworks, Scrum, and Lean product development while collaborating with cross-functional technical and business teams (Strictly Required).

Requirements & User Story Translation: Proven ability to translate complex business needs and customer feedback into clear, actionable requirements, user stories, and acceptance criteria (Strictly Required).

Product Vision & Discovery: Demonstrated ability to define and communicate a clear product vision and strategy through hands-on discovery work, user research, and roadmapping (Strictly Required).

Backlog & Release Management: Strong hands-on experience with product backlog refinement, feature prioritization frameworks, release planning, and tracking KPIs (Strictly Required).

Stakeholder Engagement: Exceptional communication, presentation, and facilitation skills, with a proven ability to engage and align stakeholders ranging from executive leadership to technical squads (Strictly Required).

Nice-to-Have Assets:
Prior product management experience within a public sector or enterprise platform environment.

Familiarity with formal IT project and architectural governance frameworks, digital service standards, and web accessibility requirements (AODA/WCAG).

Knowledge of service design frameworks and user journey mapping.

Exposure to multi-tier platform architectures combining CRM back-office systems, enterprise middleware, and modern web portals.

Summary
If you're interested in the "Senior Product Manager" role based in Toronto, we encourage you to apply online at www.randstad.ca.

Only qualified candidates will be contacted for the next steps. We look forward to hearing from you!

Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.

Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to [email protected] to ensure their ability to fully participate in the interview process.

This posting is for existing and upcoming vacancies.