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Publié il y a 4 mois

Senior Salesforce Production Support Engineer – CRM, BPM & Application Operations

@ Astra North Infoteck Inc.

Toutes ses offres

Toronto, Ontario

Postuler
SIGNAUX

En bref

Astra North Infoteck Inc. is hiring a Senior Salesforce Production Support Engineer to support the Salesforce.com platform and its back-end administration applications. The work covers day-to-day technical and process support, issue analysis and resolution, escalation, reporting, and collaboration with business, Agile and vendor teams.

Responsabilités :

  • Support Salesforce.com platform and back-end administration applications
  • Provide ongoing production support: analysis, resolution, escalation, reporting
  • Work with Agile and technical teams to resolve business-raised issues
  • Collaborate with vendors to maintain environment stability
  • Define requirements for transition to support

Résumé des exigences :

  • Senior software engineering experience
  • Knowledge of technology, processes, products and quality concepts
  • Ability to work directly with business partners with minimal supervision
  • Initiative and accountability for results

Outils et compétences

Salesforce.com
Source et dates

Type de source non vérifié · zoho

Date publiée par l’employeur
2026-07-08
Première détection par notre source
2026-10-11
Mise à jour du dossier source
2026-10-11

Ces dates décrivent le dossier source, pas une vérification en direct du recrutement. Consultez l’offre originale.

Détails du poste

NiveauSenior
DomaineDéveloppement logiciel
Déplacementsavion : aucun · route : aucun
Milieu de travailBureau
PositionSurtout assis
Exigences physiquesphysique faible · ordinateur élevé

Résumé et détails rédigés par l’IA à partir de l’offre; l’offre de l’employeur fait foi.

Postuler

Astra North Infoteck Inc.

Toutes ses offres
ChampValeur
Offres sur Jobsy425
Description

Senior Salesforce Production Support Engineer – CRM, BPM & Application Operations​

Skills Required

• As a Senior Software Engineer and a member of the Application Operations Service and Quality Engineering – Customer Relationship Management and Business Process Management (AOSQE CRM BPM) Production Support Team, utilize knowledge of technology, processes, products, people, and quality concepts.

• Ability to work and communicate directly with business partners in business terms with minimal supervision.

• Demonstrate initiative, accept responsibility, and be accountable for results.

Key Responsibilities

• Support the Salesforce.com platform and the back-end administration applications used to support its functionality.

• Provide critical day-to-day technical and process support for the Salesforce.com platform.

• Work with business and technical teams to ensure technology and process solutions meet business needs.

• Support multiple business units with client interaction and automation applications.

• Provide ongoing production support, including:

• Problem analysis

• Issue resolution

• Escalation

• Reporting

• Review and analyze issues independently.

• Work with Agile delivery teams and technical support partners to understand and resolve issues raised by business teams.

• Collaborate with vendors to provide solutions, resolve problems, and maintain environment stability.

• Document business issues and the corresponding solutions provided.

• Define and ensure requirements for transition to support, including:

• Data

• Workflow

• Logical processes

• Interface design

• Internal and external checks

• Controls

• Inputs

• Outputs


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