Service - Clerk and second-in-charge of the department, service

Embark on a rewarding career with Sobeys Inc., celebrated among Canada’s Top 100 employers, where your talents contribute to our commitment to excellence and community.

What began as a meat delivery business in Stellarton, Nova Scotia has grown to over 128,000 teammates at corporate-owned and franchised store locations. Sobeys Capital Incorporated and its independently owned and operated franchise partners operate over 1,500 stores in all 10 provinces. You may know us as Sobeys, Safeway, IGA, Foodland, FreshCo, Thrifty Foods, Lawtons Drugs, Voilà, or another of our banners, but we are all one extended family.

Ready for a fresh start?
Support the Customer Service Manager in all their in-store activities, including overseeing and leading the store team. Ensure operational excellence in retail merchandising, inventory management, and customer relations. Work closely with the Customer Service Manager to coach and develop the team to deliver top-notch customer service and a great shopping experience by executing a strategy tailored to the local market while meeting budgeted financial goals. Actively contribute to an environment that promotes employee engagement and customer loyalty.
• Here's how you'll help make a difference:
Staff Management
Create a supportive and development-focused culture for all department staff that gets people excited about the retail food sector
Manage the service staff, including scheduling, recruiting, performance management, and training
Ensure that operational requirements and changes are communicated to department employees
• Customer Offer
Create a shopping experience that engages customers to boost loyalty, sales, and profits
Provide customer service that meets customers’ needs
Market the furniture and displays ahead of time and order the products
Order stock and keep inventory records
Handle customer issues and requests
Set up winning conditions
Implement SMART initiatives
• Compliance with Policies and Regulations
Make sure all applicable company policies and procedures are shared and followed.
Ensure procedures and regulatory requirements related to workplace health and safety, food safety, and other regulations are put in place and maintained.
• Finance
Carry out the administrative tasks of the department as needed
Ensure the department runs efficiently to meet all financial goals and contribute to the key performance indicators outlined in the budget
Check the balances at the cash office in accordance with company policies and procedures
Follow up on negative variances using Navistor
Identify and correct cash discrepancies
Perform payroll-related functions
Personal and professional development
Understand all relevant company programs well and participate in training as needed
Stay up to date with industry trends
Team member engagement
Be known as the employer of choice by actively supporting an employee engagement environment
Other tasks
Coordinate the maintenance of equipment and department repairs
Provide feedback for continuous improvement
As requested by the company
Your qualities and strengths:
Ability to work independently in a dynamic environment
Above-average oral and written communication skills
Thorough knowledge of service operations and capabilities
Proficiency with Microsoft Office Suite
In-depth knowledge of store operations and skills
High school diploma
At least 18 months of work experience in the service department

Learn more about our story and culture:
Who We Are | Why Work With Us
Total Rewards
We offer a Total Rewards package designed to support teammates at work and in life. Depending on role and eligibility, teammates may receive health and dental benefits, retirement and savings programs including an Employee Share Ownership Plan, a 10% in-store discount at participating banners, virtual healthcare and an Employee and Family Assistance Program, learning and development opportunities, parental leave top-up, and paid vacation.
Sobeys is committed to providing a compensation structure that is flexible, equitable and competitive in the market to enable performance and growth. To learn more about this opportunity including the expected range of compensation in accordance with Pay Transparency Legislation where required please click the “I’m interested” or "Apply" button above. Individual compensation is determined based on qualifications, experience, and internal equity within the range provided.
Additional Information
External websites may share our organization's job postings which includes compensation information based on similar roles and market benchmarks. These figures are provided for general comparison purposes only and are not issued or verified by our organization.
We may use Artificial Intelligence (AI) tools to support efficiencies in the candidate screening, assessment, and recruitment processes. These AI tools do not make hiring decisions on behalf of the Company. Hiring decisions are made by our Hiring Teams.
Sobeys is committed to creating accessible and inclusive hiring processes. We will work with applicants requesting accommodation at any stage of the recruitment process.
Please note: Successful candidates will be required to provide documentation to prove their legal ability to work in the position during the onboarding process. Documentation will be assessed by the employer prior to commencement of work.