Service - Superviseur, service

Embark on a rewarding career with Sobeys Inc., celebrated among Canada’s Top 100 employers, where your talents contribute to our commitment to excellence and community.

What began as a meat delivery business in Stellarton, Nova Scotia has grown to over 128,000 teammates at corporate-owned and franchised store locations. Sobeys Capital Incorporated and its independently owned and operated franchise partners operate over 1,500 stores in all 10 provinces. You may know us as Sobeys, Safeway, IGA, Foodland, FreshCo, Thrifty Foods, Lawtons Drugs, Voilà, or another of our banners, but we are all one extended family.

Ready for a fresh start?
As a service supervisor, you'll provide exceptional customer service while supporting the day-to-day operations at the front of the store. You'll coach and support your team, ensure policies and procedures are followed, and help manage the cash registers, including problem-solving and handling money-related operations.

Here's how you'll help make a difference:
• Ensure the delivery of exceptional customer service;
• Follow policies and procedures, comply with government hygiene standards as well as workplace health and safety standards, and make sure they are applied and respected consistently by all employees in your department;
• Serve as a point of contact for your team members;
• Create an environment that promotes trust and communication within your team;
• Work with the service manager on various cash management operations (money transfers, deposits, controls, weekly audits, etc.);
• Perform any other related tasks.

Your qualities and strengths:

• Having a high school diploma is a significant asset;
• You have at least 6 months of experience as a cashier;
• Your management experience and knowledge of computerized point-of-sale systems are highly valuable assets;
• Customer service is your priority;
• You promote communication and team spirit;
• You are skilled at performing basic accounting operations;
• Your personality is distinguished by your leadership and interpersonal skills.
• Flexible working hours and the need to work overtime;
• Short-term exposure to chemicals and cleaning products;
• Ability to work standing up for long periods;
• Ability to lift up to 20 kg.

Learn more about our story and culture:
Who We Are | Why Work With Us
Total Rewards
We offer a Total Rewards package designed to support teammates at work and in life. Depending on role and eligibility, teammates may receive health and dental benefits, retirement and savings programs including an Employee Share Ownership Plan, a 10% in-store discount at participating banners, virtual healthcare and an Employee and Family Assistance Program, learning and development opportunities, parental leave top-up, and paid vacation.
Sobeys is committed to providing a compensation structure that is flexible, equitable and competitive in the market to enable performance and growth. To learn more about this opportunity including the expected range of compensation in accordance with Pay Transparency Legislation where required please click the “I’m interested” or "Apply" button above. Individual compensation is determined based on qualifications, experience, and internal equity within the range provided.
Additional Information
External websites may share our organization's job postings which includes compensation information based on similar roles and market benchmarks. These figures are provided for general comparison purposes only and are not issued or verified by our organization.
We may use Artificial Intelligence (AI) tools to support efficiencies in the candidate screening, assessment, and recruitment processes. These AI tools do not make hiring decisions on behalf of the Company. Hiring decisions are made by our Hiring Teams.
Sobeys is committed to creating accessible and inclusive hiring processes. We will work with applicants requesting accommodation at any stage of the recruitment process.
Please note: Successful candidates will be required to provide documentation to prove their legal ability to work in the position during the onboarding process. Documentation will be assessed by the employer prior to commencement of work.