Spa Concierge

Company Description

Embrace your passion for hiking, skiing, snowboarding and many other outdoor activities in Banff National Park while pursuing a fulfilling career at Fairmont Chateau Lake Louise. Take a risk, make a change and experience a new adventure while further developing your career. To live and work in a National Park is a once in a lifetime opportunity. Our team is a network of empowered individuals with a strong sense of themselves and the hospitality industry. Work hard, play hard and receive extraordinary benefits including subsidized onsite accommodations, which make saving money very easy to manage. Join our Fairmont family today!

Job Description

At Fairmont Spa, we are dedicated to creating memorable wellness experiences through personalized service, genuine care, and attention to every detail. We are seeking a passionate, enthusiastic, and guest-focused Spa Receptionist to join our dynamic Spa team. As the first and last point of contact for our guests, you will play an essential role in delivering exceptional service, creating a warm and welcoming atmosphere, and ensuring seamless daily spa operations. This is a versatile position that combines Spa Reception responsibilities with Spa Attendant support during quieter operational periods, providing an opportunity to contribute to all aspects of the guest experience.

Position Type: Permanent
Pay Rate: $20.63/hour
Start Date: December 2026

Job Duties:

Guest Experience & Spa Reception

• Warmly welcome guests and create a personalized, luxurious, and memorable spa experience.
• Follow the LQA standards by creating memorable and Emotional connection with every guest.
• Manage spa reservations, appointments, cancellations, and guest inquiries efficiently and professionally.
• Provide detailed information about spa treatments, wellness experiences, products, and special promotions.
• Assist guests in selecting treatments based on their individual preferences and wellness needs.
• Handle incoming telephone calls, emails, and reservation requests promptly.
• Process guest payments, and transactions accurately while following established cash-handling procedures.
• Maintain accurate guest profiles, preferences, and booking information.
• Coordinate with Spa Therapists and Spa Leadership to ensure smooth appointment scheduling and efficient daily operations.
• Proactively recommend spa treatments, enhancements, and retail products to maximize guest satisfaction and revenue opportunities.
• Handle guest concerns with professionalism, empathy, and a solution-oriented approach.
• Maintain a professional, organized, and welcoming reception environment at all times

Spa Attendant & Operational Support

During periods of lower reception activity, the Spa Receptionist will actively assist with Spa Attendant responsibilities to support the team and maintain the highest standards of cleanliness, presentation, and guest comfort.

Responsibilities include:

• Assist with preparing and resetting treatment rooms between appointments, as directed by Spa Leadership.
• Ensure treatment rooms are beautifully presented, clean, organized, and ready to welcome guests.
• Replenish treatment room supplies, amenities, linens, and guest essentials.
• Assist with collecting, folding, organizing, and restocking clean spa linens and towels.
• Maintain cleanliness and presentation of the reception area, retail displays, waiting areas, and other designated spa spaces.
• Support the preparation of guest amenities, refreshments, and personalized spa touches.
• Monitor and replenish retail displays, testers, and promotional materials.
• Assist with maintaining organized storage areas and professional product supplies.
• Follow established hygiene, sanitation, and health and safety procedures.
• Support Spa Therapists and Spa Leadership with additional operational tasks as required.

Teamwork & Operational Excellence

• Work collaboratively with Spa Therapists, Spa Leadership, and other hotel departments to ensure a seamless guest journey.
• Demonstrate flexibility by supporting both reception and attendant duties according to operational priorities.
• Participate in spa training, product knowledge sessions, and departmental meetings.
• Maintain a strong understanding of Fairmont service standards and spa operating procedures.
• Actively contribute to achieving departmental goals, including guest satisfaction, retail sales, treatment bookings, and overall operational efficiency.
• Demonstrate a positive attitude, strong teamwork, and a willingness to assist colleagues whenever needed.

Qualifications

• Previous experience in a luxury spa, hotel reception, wellness centre, or hospitality environment is preferred.
• Passion for wellness, luxury hospitality, and delivering exceptional guest experiences.
• Excellent communication, interpersonal, and organizational skills.
• Strong attention to detail and the ability to multitask in a fast-paced environment.
• Confidence in promoting spa treatments, retail products, and wellness experiences.
• Previous experience with spa booking systems or point-of-sale systems is an asset.
• Ability to work independently while contributing positively to a team environment.
• Flexibility and willingness to assist with operational and Spa Attendant duties.
• Ability to perform physical tasks associated with Spa Attendant responsibilities, including standing, walking, organizing supplies, and handling linens, with reasonable accommodation where required.
• Availability to work flexible schedules, including weekends and holidays.
• A professional appearance, warm personality, and genuine passion for guest service.

You may be required to work on holidays, weekends, overnights and other non-day shifts. Submission of your application to Fairmont Chateau Lake Louise indicates that you are able to meet these requirements as needed.

Additional Information

Job Perks & Benefits:

• Subsidized staff accommodation provided on-site for full time status employees
• One complimentary meal per shift in our staff cafeteria (additional meals can be purchased for $8/meal)
• Comprehensive benefits package (Medical, Vision & Dental) including extended benefits like; Mental Health (up to $5,000/year), Orthodontics (up to $2,500/year), Fertility Drugs and Gender Affirmation (Lifetime maximum of $10,000) for full time permanent status employees
• Defined Contribution Pension Plan with employer matching up to 5% of annual earnings for full time permanent status employees
• Employee travel program with discounts on room rates as well as on food & beverage at Fairmont & Accor properties world-wide
• Access to the Mountain Explorer Travel Program - Discounted room rates including 50% off all food & beverage at Fairmont Resorts in Banff, Lake Louise, Jasper & Whistler (subject to availability)
• Opportunity to develop your talent and grow within Fairmont Chateau Lake Louise and over 5,000 properties with Accor

Visa Requirements: Must be legally authorized to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.

Apply Today: Whether you're just launching your career or looking for a new adventure, we invite you to visit www.lakelouisejobs.com to learn more about Fairmont Chateau Lake Louise and the extraordinary opportunities that exist within our resort!

We encourage you to let us know if you require any accommodations through the application or recruitment process, and we will work with you to meet your needs. Persons who anticipate needing accommodations for any part of the application or interview process may contact, in confidence: [email protected]

Our Commitment to Diversity & Inclusion:

At Fairmont Chateau Lake Louise, we believe that the strength of our team lies in its diversity. We are committed to fostering an inclusive environment that respects the unique backgrounds, perspectives, and talents of the individual. As an Equal Opportunity Employer, we are dedicated to providing equal access to opportunities. We welcome applications from all qualified candidates.