Specialist, Customer Supply Chain (NA)

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Position Summary:

This role is responsible for overseeing and optimizing the end-to-end supply chain operations for Managed Accounts and Segments across North America. Proactively creating efficiencies and implementing processes for continuous improvement is essential for optimizing product flow from supplier to customer. The Customer Supply Chain Specialist is a critical liaison between GFS Supply Chain and its diverse partners, fostering strong internal and external customer relationships built on trust and expertise. By collaborating with assigned partners, the Specialist ensures demand and inventory requirements are met for both ongoing and new business, maximizing service levels and driving customer satisfaction.

Essential Functions:

• Develop and nurture positive relationships with both internal and external customers, acting as a trusted advisor and primary point of contact.

• Fosters the internal/external customer relationship by educating and influencing customers on the importance of supply chain planning.

• Keep customers informed of inventory status, potential delays, and other relevant information, ensuring transparency and responsiveness.

• Manages supply chain processes of assigned partners that may span across multiple distribution centers

• Proactively identifies and mitigates potential supply chain disruptions, developing and implementing contingency plans to ensure business continuity.

• Develop and implement inventory management strategies to minimize costs while ensuring product availability and meeting customer service level agreements.

• Work closely with cross-functional teams to ensure seamless execution of supply chain strategies.

• Coordinates market intelligence for stakeholders for supply chain planning needs to drive continuous improvement with customer in-stock performance, days on hand, and product loss.

• Analyzes processes and performance metrics to identify opportunities for continuous improvement and optimization within the supply chain

• Attends customer business reviews to drive accountability for supply chain performance.

• Continuously research and adopt new technologies, methodologies, and best practices to maintain a competitive edge in supply chain management.

• Performs other duties as assigned.

Knowledge / Skills / Abilities:

• Human Relations - lead conversations, ability to work in teams, interact with others across departments/roles, develop relationships, etc.

• Self Management - self-directed with the ability to deal with distraction, decision-making, repetition, prioritization, fluctuations in workload, ambiguity, etc.

• Mathematical - knowledge of basic math (addition, subtraction, multiply, divide, and percentages).

• Communication - excellent written, verbal, organizational, and communication skills.

• Time Management - ability to multitask, prioritize, and execute efficient work processes.

• Supply Chain Management - knowledge of principles and methods for Demand, Replenishment, supplier relations, and moving goods by air, rail, sea, or road, including the relative costs and benefits

• Customer Service - knowledge of principles and processes for providing customer service. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.

• Service Orientation - actively looking for ways to help people.

• Problem Solver - ability to problem solve and develop solutions to a variety of complex problems by comparing, classifying, innovating, analyzing, coordinating, copying, etc. May refer to established precedents and policies.

We thank all applicants for their interest, however only those selected for the next stage will be contacted. Gordon Food Service is an equal opportunity employer who strives to provide an inclusive work environment that involves everyone and embraces the diverse talent of its people. All qualified applicants and employees will receive consideration for employment, or in terms or conditions of employment, without regard to any enumerated or analogous grounds of discrimination, including race, religious beliefs, colour, gender, gender identity, gender expression, physical disability, mental disability, age, ancestry, place of origin, marital status, source of income, family status, sexual orientation or status as a qualified individual with disability.
If you require reasonable accommodation for any part of the application or hiring process due to a disability, please submit your request to [email protected] and use the words “Accommodation Request” in your subject line.