Specialist, Deposit Support

Position: Specialist, Deposit Support

Location: To Be Determined

Position Close Date: November 22, 2026

Key Responsibilities & Duties

Deposit Operations & Processing

• Provide expertise and support to branch employees for deposit and investment activities, including new account setup, renewals, redemptions, adjustments and troubleshooting.
• Provide guidance and operational support related to cash custody and branch security activities, including cheque cashing procedures, vault and combination controls, ATM operations, branch treasury functions, and branch opening and closing procedures.
• Offer guidance on deposit product rules, interest calculations, registered product administration, and system workflows.
• Review and reconcile deposit entries, ensuring accuracy and compliance with established procedures.
• Support the administration of registered plans (RRSP, RRIF, TFSA, FHSA, RESP, RDSP) and GIC products by providing direction on requirements, processes and system entries.
• Assist branches with documenting and resolving complex or unusual deposit-related situations.
• Maintain accurate reference records of term deposits, interest payments, and maturity timelines.
• Investigate and resolve discrepancies, ensuring corrections are completed promptly.

Compliance & Regulatory Adherence

• Ensure branch employees understand and follow regulatory requirements (FINTRAC, AML/ATF, FATCA, CRA, CRS, privacy legislation, Payments Canada rules, Interac Regulations, CUMIS, CUCM, Registered Trustee) related to deposit and registered products.
• Review branch-submitted documentation for accuracy, completeness, and compliance, offering corrective guidance when required.
• Support audit readiness by maintaining clear, complete documentation standards and assisting during internal or external reviews.
• Monitor deposit-related deadlines (e.g., regulatory submissions, reporting cycles) and ensure branches are informed and compliant

Operational Support & Collaboration

• Serve as a resource to branch employees regarding deposit procedures, system navigation, and troubleshooting within core banking systems.
• Respond to inquiries from internal teams regarding deposit products, issues, exceptions, and account maintenance.
• Collaborate with Clearing, Payments, Member Services, IT, Digital Solutions, Risk and other Operations teams to resolve transaction exceptions.
• Collaborate with Digital Solutions and IT to support system testing, enhancements, and updates to internal operational procedures.
• Participate in system testing, upgrades, and implementation projects affecting deposit operations.
• Work alongside the Senior Manager, Operations to ensure branch processes remain efficient, standardized, and clearly communicated.

Reconciliation & Reporting

• Perform reconciliations of deposit accounts and suspense entries.
• Identify and investigate variances, ensuring corrective action is documented and implemented.
• Prepare reports for management on deposit activity, volumes, and exceptions.
• Support financial reporting and month-end processes as required.

Process Improvement & Continuous Learning

• Identify opportunities to streamline workflows and improve operational efficiency through Lean Processes
• Maintain up-to-date knowledge of products, systems, and regulatory requirements related to deposit administration.
• Participate in training, cross-training, and skill development within the Operations department.
• Contribute operational insights and feedback to support product enhancements, registered account offerings, and payment options, as appropriate.

Other Duties

• Assist with project work, system migrations, or process documentation as assigned by the Senior Manager,
• Operations
• Support business continuity and backup coverage for other Operations roles when needed.
• Perform additional duties as required to support department objectives.

Education & Qualifications

• Post-secondary diploma or certificate in Business Administration, Finance, or Accounting, or equivalent work experience.
• 3–5 years of experience in deposit or financial operations, preferably in a financial institution or credit union.
• Or an equivalent combination of education and experience.
• Strong understanding of deposit products, interest calculations, and account maintenance processes.
• Knowledge of regulatory requirements related to deposits, AML/ATF, and registered products.
• Proficiency in Microsoft Office (Excel, Outlook, Word) and core banking systems.

Preferred

• Experience in a credit union or financial institution environment.
• Familiarity with payment clearing, reconciliation, or investment administration.
• Knowledge of CRA and regulatory reporting requirements for registered products.
• Certification in financial services, accounting, or operations management.

Core Skills & Competencies

• Strong attention to detail and accuracy in processing.
• Excellent analytical and problem-solving abilities.
• Effective communication and interpersonal skills.
• Ability to manage multiple priorities and meet deadlines.
• Strong organizational and time-management skills.
• Commitment to maintaining confidentiality and compliance
• Proficiency with banking or financial systems.
• Knowledge of process improvement and workflow automation concepts.
• Ability to train or support branch staff on deposit-related procedures.
• Adaptability and willingness to learn new technologies and processes.
• Understanding of process improvement and workflow optimization concepts.

Why Sunrise?

Sunrise is committed to fair and meaningful employment within a safe and respectful workplace. We support staff with progressive HR practices, training, and the tools they need to help our members today and tomorrow. Our employees are diverse, proud, and motivated — and we expect the same energy from those who lead.

Sunrise is proud to offer one of the most comprehensive benefit programs, individualized training and development programs and incentive plan. We thank all applicants, but only those selected for an interview will be contacted.