Specialist, Systems Support

Title: Specialist, Systems Support

Location: To be determined

Position Close Date: November 23, 2026

This is a newly created position with the main focus being Fiserv DNA platform administration/back office duties including researching new issues, system update changes, known issues, relational pricing, etc. As part of the Systems Support Team, it will also encompass cross training with our other Digital Solution Specialists and enterprise applications such as nCino and Salesforce.

Key Responsibilities & Duties

System Support & Administration

• Provide advanced technical support for core banking and/or digital systems, ensuring stability, availability, and performance.

• Troubleshoot and resolve complex system issues escalated from frontline staff or IT support.

• Maintain system configurations, parameters, and user access in alignment with policies and security standards.

Integration & Technical Expertise

• Support integrations between core systems, digital platforms, and third-party applications.

• Collaborate with vendors and IT teams to address technical issues, apply patches, and implement upgrades.

• Test new releases, system enhancements, and fixes to ensure smooth deployment with minimal disruption.

User Support & Training

• Provide specialized guidance and support to employees on system functionality and best practices.

• Develop and maintain documentation, user guides, and training materials.

• Deliver training sessions or knowledge-sharing for staff to build system proficiency.

Compliance & Security

• Ensure systems adhere to credit union policies, regulatory standards, and information security requirements.

• Monitor and report on system performance, access control, and potential vulnerabilities.

• Support audits, risk assessments, and compliance reviews as required.

Collaboration & Process Improvement

• Partner with other departments to identify opportunities for system improvements that enhance efficiency and member experience.

• Recommend and implement process improvements for system administration and support.

• Contribute to IT and digital projects as a subject-matter expert.

Other Duties

• Stay current with emerging system technologies, trends, and best practices in credit unions and financial services.

• Perform other related duties as assigned to support IT and operational priorities.

Education & Qualifications

• Minimum 4–6 years of financial services experience, systems support, administration, or technical troubleshooting.

• Or an equivalent combination of education and experience.

• Strong understanding of core banking systems, enterprise applications, and digital platforms.

• Knowledge of IT security, access controls, and compliance requirements

Preferred

• Experience working in financial services, credit unions, or cooperative organizations, preferred.

• Experience with system integration projects, vendor management, and change management, preferred.

Core Skills and Competencies

• Strong problem-solving and troubleshooting skills with the ability to resolve complex technical issues.

• High attention to detail and accuracy in system administration and documentation.

• Ability to work effectively in a collaborative team environment.

• Strong communication and interpersonal skills to support both technical and non-technical users.

• Demonstrated self-management and accountability, with the ability to prioritize and act proactively.

• Knowledge of digital transformation and automation tools in financial services.

• Ability to translate technical solutions into business-friendly language for staff and management.

• Familiarity with project management or agile methodologies.

Why Sunrise?

Sunrise is committed to fair and meaningful employment within a safe and respectful workplace. We support staff with progressive HR practices, training, and the tools they need to help our members today and tomorrow. Our employees are diverse, proud, and motivated — and we expect the same energy from those who lead.

Sunrise is proud to offer one of the most comprehensive benefit programs including training and development programs and incentive plan.
We thank all applicants, but only those selected for an interview will be contacted.