Publié le mois dernier
Sr. Customer Success Manager
@ PointClickCare
Télétravail au Canada
En bref
PointClickCare is hiring a Senior Customer Success Manager to manage enterprise client partnerships and drive value from its healthcare software solutions. The role works at the C-level with executive leadership, owns joint success plans, and manages churn risk. The posting states the role is remote with travel to client locations as required.
Salaire :
102 800 $–128 500 $ par année
Responsabilités :
- Manage enterprise client partnerships and optimize use of solutions
- Build and deliver joint customer success plans
- Advise client executive leadership as a trusted business partner
- Manage churn risk, escalations and save plans for at-risk accounts
Résumé des exigences :
- Experience in a customer-facing SaaS or tech role
- Healthcare sales, account management or customer success experience with enterprise customers
- Proven track record of sustaining and growing relationships
- Bachelor's degree or equivalent practical experience with CRM tools
Outils et compétences
Source et dates
Site carrière / système de candidatures · lever
- Date publiée par l’employeur
- 2026-10-09
- Première détection par notre source
- 2026-10-09
- Mise à jour du dossier source
- 2026-11-03
Ces dates décrivent le dossier source, pas une vérification en direct du recrutement. Consultez l’offre originale.
Détails du poste
| Niveau | Senior |
| Domaine | Service à la clientèle |
| Heures par semaine | 40 (estimé) |
| Déplacements | avion : modérés · route : minimes |
| Milieu de travail | Domicile, Chez les clients |
| Position | Assis et debout |
| Exigences physiques | physique faible · ordinateur élevé |
| Langues | English |
| Formation | Baccalauréat (préféré) |
Résumé et détails rédigés par l’IA à partir de l’offre; l’offre de l’employeur fait foi.
PointClickCare
Profil d’entreprise sauvegardé
Renseignements historiques provenant d’un profil The Jobs API sauvegardé (champs LinkedIn/Crunchbase). Ils ne sont pas vérifiés en temps réel; les chiffres peuvent avoir changé. Les valeurs manquantes restent inconnues.
Our mission is to help every provider deliver exceptional care
Description complète de l’entreprise
PointClickCare is a leading health tech company with one simple mission: to help providers deliver exceptional care. With the largest long‐term and post‐acute care dataset, we power AI-driven healthcare that fuels intelligent transitions, insightful interventions, and financial sustainability. Enhanced by our marketplace of 400+ integrated partners and trusted by over 30,000 provider organizations and every major U.S. health plan, we’re redefining healthcare, so it doesn’t just survive — it thrives.
- Abonnés LinkedIn
- 379 645
- Personnes associées sur LinkedIn
- 2 279
- Bureaux déclarés
- 8 Spadina Ave, Toronto, Ontario M5V 0S8, CA
- Catégories d’activité
- Health Care
- Elder Care
- Software
- Enterprise Software
- SaaS
- Web Browsers
- Autres noms enregistrés
- PointClickCare
- Spécialités
- Electronic health records
- EHR
- EMR
- long-term care
- software
- SaaS
- nursing homes
- eMAR
- Point of Care
- and health information platform
- Le profil indique une agence de recrutement
- Non
- Investissement total déclaré
- 229 978 523
La devise et la date d’observation ne sont pas fournies; ce n’est ni une valorisation actuelle ni une ronde de financement.
PointClickCare is a leading health tech company with one simple mission: to help providers deliver exceptional care. With the largest long‐term and post‐acute care dataset, we power AI-driven healthcare that fuels intelligent transitions, insightful interventions, and financial sustainability. Enhanced by our marketplace of 400+ integrated partners and trusted by over 30,000 provider organizations and every major…
| Champ | Valeur |
|---|---|
| Secteur | Software Development |
| Taille | 1,001-5,000 employees |
| Siège social | Toronto, Ontario |
| Type d’organisation | Privately Held |
| Fondée en | 2000 |
| Spécialités | Electronic health recordsEHREMRlong-term caresoftwareSaaSnursing homeseMARPoint of Careand health information platform |
| Offres sur Jobsy | 45 |
| Voir la page |
Reporting to the Director, Customer Success, the Senior Customer Success Manager is responsible for managing and providing world-class partnerships to their clients and ensuring they are optimizing the use and value of PointClickCare’s solutions. The ideal Senior Customer Success Manager will possess business consulting background and enterprise knowledge that enables them to drive an engagement at the C-level. This position can work remotely and will travel to various client locations as required.
Minimum Qualifications
You are passionate about the future of work, and committed to working with teammates to meaningfully impact acute and long-term post-acute care markets that provide care for vulnerable populations.
Experience in a customer-facing role within a Saas/tech company
Experience in a Healthcare Sales/Account Management/Customer Success Management role with emphasis in managing a book of business, primarily focused on Enterprise customers.
Proven track record of sustaining and growing relationships
Preferred Qualifications
Owns and delivers joint customer success plan, to help build, grow, and expand client relationships at all levels while driving business alignment on desired outcomes.
Act as a Trusted Advisor and Business Partner, providing strategic guidance and a “path to value” to customer Executive Leadership and internal account teams, demonstrating cross functional collaboration.
Leverage PointClickCare customer success methodology that provides a prescriptive relationship management experience, anticipating customer challenges and meeting them with solutions.
Provide early warning and turnaround strategies that focus on customer health and churn mitigation. Act as a point of escalation, when required, help manage customer expectations, and develop save plans for at-risk accounts.
Exceptional relationship builder that is accustomed to taking initiative in fast-paced environments.
Strong written and oral communication and presentation skills, plus the ability to work independently in remote environment to deliver customer success.
Proven proficiency in data analysis including interpreting and translating results.
Bachelor’s degree in a relevant field or equivalent practical experience and experience using a CRM tool (Salesforce and/or Gainsight)
Journal
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