Sr Specialist – ServiceNow Developer

As of November 1, 2025, Sunoco LP has successfully completed its acquisition of Parkland Corporation. For more information, please visit www.sunocolp.com.

Sunoco LP is a leading energy infrastructure and fuel distribution master limited partnership operating across 32 countries and territories in North America, the Greater Caribbean, and Europe. The Partnership’s midstream operations include an extensive network of approximately 14,000 miles of pipeline and over 160 terminals. This critical infrastructure complements the Partnership’s fuel distribution operations, which distribute over 15 billion gallons annually to approximately 11,000 Sunoco and partner-branded retail locations, as well as independent dealers and commercial customers.

At Sunoco, we take great pride in what we do and wholeheartedly believe our employees drive success for our company and our customers. We are always looking for the best and brightest talent and are committed to making your job a challenging and rewarding experience.

Competitive Benefits. Meaningful Extras. Unmatched Value.

• A place where you can take your career in the direction you want to grow and go

The Opportunity:

We are seeking a skilled and dedicated Sr Specialist – ServiceNow Developer to join our team full-time on site in Calgary, Alberta. The Sr Specialist – ServiceNow Developer will lead the design, configuration, enhancement, and support of ServiceNow Field Service Management (FSM), Customer Service Management (CSM), and Strategic Portfolio Management (SPM) capabilities while continuing to support core ITSM processes and platform administration. This role will develop workflows, integrations, catalogs, and automations that improve operational efficiency, customer engagement, field service execution, and portfolio governance. The developer will also maintain platform health, participate in user support and education, and drive adoption of ServiceNow best practices.

Responsibilities:

• FSM, CSM, and SPM Support
  • Design, configure, and enhance ServiceNow FSM capabilities including work order management, dispatching, scheduling, mobile experiences, and field technician workflows.
  • Support and optimize ServiceNow CSM processes including case management, customer engagement workflows, knowledge management, and service operations integration.
  • Implement and maintain ServiceNow SPM capabilities including project portfolio management, resource management, and strategic planning processes.
  • Maintain integrations with SAP for managing invoices, cost centers, and WBS elements.
  • Collaborate with business stakeholders to translate operational and strategic requirements into scalable ServiceNow solutions.
  • Create complex Service Catalog forms, flows, and experiences supporting business and customer-facing services.
  • Deploy and enhance Integration Hub spokes and enterprise integrations.
  • Develop custom applications, scripts, workflows, and integrations using ServiceNow platform best practices.
  • Deploy and evaluate new ServiceNow modules and platform capabilities.
  • Maintain platform foundation data, configuration standards, and governance processes.
    
• ITSM and Platform Support
  • Support core ITSM processes including Incident, Problem, Change, Request, Asset, and related Service Management modules.
  • Upgrade and maintain existing ITSM solutions, custom applications, and integrations.
  • Provide end-user support and process guidance aligned with ITIL and ServiceNow best practices.
  • Participate in on-call rotation and platform support activities as required.
    
• Other Duties
  • Provide clear documentation and assist stakeholders in defining requirements using industry and ServiceNow best practices.
  • Deliver end-user training and support during implementation of new features and business processes.
  • Work within established software development lifecycle methodologies in a collaborative team environment.
  • Solve complex business and technical challenges through thorough analysis, testing, and implementation.
  • Perform testing, release management, and production deployments following established best practices.

Education:

• Bachelor's degree in Computer Science, Information Technology, or equivalent experience.

Requirements:

• 5+ years of relevant experience.
• High proficiency with the ServiceNow platform.
• Hands-on experience supporting or implementing FSM, CSM, SPM, and/or other ServiceNow business applications.
• Experience developing workflows, integrations, automations, and platform customizations.
• Must be willing to work on site in Calgary, AB during core business hours.

Preferred Qualifications:

• ServiceNow Certified System Administrator, Certified Application Developer, or relevant Certified Implementation Specialist certifications.
• Experience with FSM, CSM, SPM, ITSM, Integration Hub, and Flow Designer implementations.
• ITIL Foundation Certification or higher preferred.
• Experience with JavaScript, RESTful APIs, and SQL.
• Experience integrating ServiceNow with SAP, SailPoint, Ansible, Salesforce, and other enterprise platforms.
• Previous experience in the oil and gas industry is a plus.
  

Humble. Hungry. Smart. Does this sound like you?

Do others describe you as being a down-to-earth achiever? Someone who thinks outside the box and always strives to do more than what is required? Someone who sees the bigger picture? You sound brilliant to work with!

We Want You To Shine:

We are committed to providing equal opportunities to all applicants. If you require accommodation due to a disability, you will have an opportunity to notify us when scheduling your interview.

Belonging Matters. Because You Do:

We are an equal opportunity employer and encourage applications from all qualified individuals. Our ability to work as one team across Canada, the United States, and the Caribbean is foundational to our success. We show up as our authentic selves each day and create space for one another’s unique contributions.

We respect the diverse cultures, traditions, and perspectives of Indigenous Peoples and seek to achieve equitable partnerships and opportunities with Indigenous communities.

The Fine Print:

Candidates must be legally eligible to work in the country in which they applied. Regrettably, we are unable to sponsor employment visas at this time.

Final candidates will be required to undergo a confidential pre-employment background check, including but not limited to educational, criminal, credit, drug and alcohol, and/or fitness for duty testing.

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