Staff P&T Incident & Technology Risk Operations Manager

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Are you actively looking for a new opportunity? Or just checking the market? Well… you might just be in the right place!

We're looking for a Staff P&T Incident & Technology Risk Operations Manager to join our Product & Technology Operations team.

In this role, you will architect and drive the operating mechanisms that help Product & Technology respond effectively to incidents, reduce enterprise risk, and help provide leaders clear visibility into where attention and action are needed. You will facilitate bringing together fragmented processes and practices, help establish common standards, assist in improving communications and follow-through, and help ensure the right data reaches engineering teams, executives, and security leaders.

You’ll work at the intersection of Product &Technology Operations, Engineering, and Security. You will also help connect broader enterprise risk areas, including responsible AI, application and infrastructure security, identity and access, data protection, digital supply-chain risk, shadow IT/AI, security compliance, and operational resilience - into a coherent leadership view without becoming the functional ownership of each domain.

This is a high-impact individual contributor position focused on operational excellence rather than line management. We are looking for a senior hands-on specialist who thrives at the center of complex engineering and security challenges, partnering across technical teams to establish clear standards, streamline incident and vulnerability workflows, and help teams resolve critical operational risks efficiently without adding unnecessary processes.

What you’ll be doing:

Unify and Evolve Incident Management Mechanisms:

• Maintain a consistent P&T-wide incident management framework, defining clear roles, severity levels, escalation paths, and communication standards.

• Facilitate post-incident reviews (RCAs/post-mortems) and ensure action items are tracked to completion for systemic engineering improvements.

Drive Security Incident and Vulnerability Operating Processes:

• Optimize intake, prioritization, escalation, and remediation workflows for security incidents and vulnerabilities alongside Engineering and Security.

• Build tracking views that highlight material vulnerabilities, aging trends, and exceptions requiring leadership attention.

Build an Integrated View of Technology Risk:

• Synthesize insights across AppSec, AI governance, IAM, supply chain, data protection, and compliance into a unified, actionable view of operational risk.

• Identify recurring patterns across incident and vulnerability data to drive systemic fixes without duplicating team accountability.

Lead Reporting, Communications, and Executive Readiness:

• Track core KPIs and prepare concise dashboards and briefings for the CTO, Security leadership, and board-level reviews.

• Run lightweight operating cadences and remove workflow friction across Engineering, Security, Product, Legal, and Compliance to keep remediations moving.

What you need to bring:

• Deep Operational Experience: Significant experience designing, implementing, or operating incident management, technology operations, security operations, or technology risk mechanisms within a complex enterprise environment.

• Framework and Process Design: Proven track record of architecting and embedding durable incident management frameworks, post-incident RCA programs, communications protocols, and follow-through mechanisms across distributed engineering teams.

• Data and Executive Communication: Exceptional skills in helping translate complex, fragmented technical data into clear executive dashboards, narrative briefings, and board-level materials.

• Structured Problem Solving: Exceptional ability to assist teams in bringing order to ambiguous operational challenges, isolating systemic root causes, and building automated and durable mechanisms over manual workarounds.

• Poise Under Pressure: Strong situational judgment, calm demeanor, and clear analytical thinking to help navigate high-severity incidents or urgent executive escalations.

• Cross-Functional Collaboration: Highly collaborative mindset with a track record of building trusted peer relationships across engineering, operations, security, and executive leadership.

• As a global company with employees and clients outside of Quebec, fluency in English as a working language is required for this position.

Be a changemaker

You’ll enjoy:

• A flexible work environment that empowers you to do your best work

• A culture that celebrates performance

• The chance to make an impact in a team that’s big enough for career growth, but lean enough to make your voice heard

• Career-defining opportunities

Plus benefits designed to keep you happy, healthy and fulfilled.

• Flexible paid time off and remote work policies

• Equity options, because this is your company too

• Contributions to your pension plan. Your future matters

• Training opportunities to grow your skills and career

• Health and wellness credit so you feel your best

• Time off to volunteer and give back to your community

• Interest groups, employee led networks, social committees to sponsored sports teams

• Computer purchase program to get your personal Macbook

• Enhanced parental leave to support growing families

Fuel your growth. Find your people.

At Lightspeed, your growth is our priority. We invest in you with continuous learning opportunities, global mobility and benefits designed to support you—all within a driven, diverse and inclusive team that’s passionate about empowering our communities

Please note that we ask applicants to disclose any criminal convictions, and we conduct criminal record checks as part of our hiring process for this role.

To all recruitment agencies: Lightspeed does not accept unsolicited agency resumes. If we have not directly engaged your company in writing to supply candidates for a specific vacancy, Lightspeed will not be responsible for any fees related to unsolicited resumes.

Lightspeed is a proud equal opportunity employer and we are committed to creating an inclusive and barrier-free workplace. Lightspeed welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.

Where to from here?

Obviously, this has to be mutually beneficial: we want you to step into a role you love, and we want to offer you a place you’re proud to come to every day. For a glimpse into our world check out our career page here.

Lightspeed is building communities through commerce, and we need people from all backgrounds and lived experiences to do that. We were founded in 2005, in Montreal’s gay village and our original members were all part of the LGBTQ+ community. The ethos of our business has been about inclusion from the very beginning, and we strive to provide a workplace where everyone belongs.

Who we are:

Powering the businesses that are the backbone of the global economy, Lightspeed's one-stop commerce platform helps merchants innovate to simplify, scale, and provide exceptional customer experiences. Our cloud commerce solution transforms and unifies online and physical operations, multichannel sales, expansion to new locations, global payments, financial solutions, and connection to supplier networks.

Founded in Montréal, Canada in 2005, Lightspeed is dual-listed on the New York Stock Exchange (NYSE: LSPD) and Toronto Stock Exchange (TSX: LSPD). With teams across North America, Europe, and Asia Pacific, the company serves retail, hospitality, and golf businesses in over 100 countries.

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