Staffing Lead Hand - Workforce Management Solutions

Job Summary:In accordance with the Purpose, Vision, Values and Coast Salish Teachings, and strategic direction of PHSA, safety, including both patient and employee safety, is a priority and a responsibility shared by everyone at PHSA. As such, the requirement to continuously improve quality and safety is inherent in all aspects of this position.Reporting to the Manager, Scheduling & Timekeeping Services and/or Designate, the Staffing Lead Hand directs work assignments for short call and/or other designated staff in the WMS centralized Staff Scheduling Office by coordinating Staffing Clerk's designated work assignments as appropriate, reviewing and checking work to ensure completion and adherence to standard guidelines, troubleshooting issues, making adjustments as required, and reassigning work. Liaises with Clinical Coordinator/Charge Nurse and/or Leader On-Call to review issues, and to identify potential barriers and/or discrepancies. Performs staffing and clerical duties such as allocating and calling relief nursing and/or allied health staff, including daily staffing requests according to contractual requirements, staff availability and determined priority, utilizing computerized staffing systems, and performs related clerical functions. In addition, the position processes requests for vacation and/or leaves of absences, compiles statistical data for reporting purposes, and provides orientation to new staff as required.
Duties/Accountabilities:

Directs work assignments for short call or other designated staff by performing duties such as coordinating the Staffing Clerk's designated work assignments, reviewing and checking work to ensure work completion and staff compliance with Department Specific Guidelines and overtime policies, troubleshooting issues and making adjustments as required, reassigning work, and escalating issues/discrepancies to the Manager if needed. Provides input to Manager regarding staff performance as required.
Communicates new or changed policies and procedures to staff and follows up to ensure that they are adhered to. Refers issues to Manager as required.
Liaises with Clinical Coordinator/Charge Nurse and/or Leader On-Call to review issues including staffing requirements, and to identify and resolve potential barriers and/or discrepancies. Submits daily report to designate as required.
Receives multiple requests for relief coverage from various units utilizing computerized staffing systems such as WFM, determines applicable action, priority and availability of existing staff according to established guidelines.
Allocates staff based on employee skill set, unit needs and independent judgment and calls in relief staff to fill vacancies resulting from unfilled positions, vacations, leaves of absences and sick leaves in accordance with applicable collective agreements and inputs into computerized staffing systems; consults with Unit Staffing Supervisor when requests exceed needs identified.
Receives and processes approved requests such as vacation, leaves of absence and terminations by preparing appropriate documentation, making necessary calculations such as vacation and seniority entitlements, forwarding documentation to designated staff for review and approval and sending to applicable area for final processing.
Produces and edits timekeeping records for unit staff in the WFM system; liaises with payroll re. employee inquiries and makes adjustments as required, answers employee inquiries regarding scheduling.
Collects and compiles workload statistics and reporting information, such as staff requirement, hours not filled and number of casual relief shifts required, utilizing computerized system.
Acts as an active member of the Staff Scheduling team by participating in department meetings, providing input into team goals and objectives, and on issues related to staff scheduling including observed impacts to staffing processes as a result of collective agreement changes.
Provides orientation to new staff as required to ensure standardization of procedures. Updates and maintains staff training materials as directed. Distributes accordingly.
Performs a variety of clerical duties such answering telephone, accessing and responding to computerized messages, scheduling meetings and maintaining related files.
Performs other related duties as assigned.

Qualifications:Education, Training and Experience

Grade 12 and three years' recent related experience or an equivalent combination of education, training and experience.

Skills and Abilities

Ability to communicate effectively both verbally and in writing.
Ability to deal with others effectively.
Ability to organize work.
Ability to operate related equipment.
Physical ability to carry out the duties of the position.

What we bring
Every PHSA employee enables the best possible patient care for our patients and their families. Whether you are providing direct care, conducting research, or making it possible for others to do their work, you impact the lives of British Columbians today and in the future. That’s why we’re focused on your care too – offering health, wellness, development programs to support you – at work and at home.

Join one of BC’s largest employers with province-wide programs, services and operations – offering vast opportunities for growth, development, and recognition programs that honour the commitment and contribution of all employees.
Access to professional development opportunities through our in-house training programs, including +2,000 courses, such as our San’yas Indigenous Cultural Safety Training course, or Core Linx for Leadership roles.
Enjoy a comprehensive benefits package, including municipal pension plan, and psychological health & safety programs and holistic wellness resources.
Annual statutory holidays (13) with generous vacation entitlement and accruement.
PHSA is a remote work friendly employer, welcoming flexible work options to support our people (eligibility may vary, depending on position).
Access to WorkPerks, a premium discount program offering a wide range of local and national discounts on electronics, entertainment, dining, travel, wellness, apparel, and more.

Job Type: Regular, Full-Time Wage: $32.39 / HourLocation: 1795 Willingdon Ave., Burnaby, BC V5C 6E3Closing date: Applications accepted until position is filledHours of Work: 0530-1709, 1151-2330 Requisition #: 205275E
What we do
The Provincial Health Services Authority (PHSA) plans, manages and evaluates specialized health services with the BC health authorities to provide equitable and cost-effective health care for people throughout the province. Our values reflect our commitment to excellence and include: Respect people – Be compassionate – Dare to innovate – Create equity – Be courageous.
Learn more about PHSA and our programs: jobs.phsa.ca/programs-and-services
PHSA is committed to anti-racism and equity in our hiring and employment practices. With learning and compassion, we are addressing existing inequities and barriers throughout our systems. PHSA is seeking to create a diverse workforce and to establish an inclusive and culturally safe environment. We invite applications and enquiries from all people, particularly those belonging to the historically, systemically, and/or persistently excluded groups identified under the B.C. Human Rights Code.
One of PHSA’s North Star priorities is to eradicate Indigenous-specific racism, which includes ongoing commitments to Indigenous recruitment and employee experience as well as dismantling barriers to health care employment at every level. We welcome Indigenous individuals to apply and/or contact the Sanya’k̓ula Team (Indigenous Recruitment & Employee Experience) for support at [email protected].
Indigenous-specific anti-racism initiatives are rooted in addressing the unique forms of discrimination, historical and ongoing injustices, and exclusion faced by Indigenous peoples. These initiatives align with an Indigenous rights-based approach, recognizing the inherent rights and title of BC First Nations and self-determination of all First Nations, Inuit and Métis communities. PHSA is mandated to uphold legislative obligations and provincial commitments found in the foundational documents including the Truth & Reconciliation Commission’s Calls to Action (2015), In Plain Sight (2020), BC's Declaration on the Rights of Indigenous Peoples Act (2019), United Nations Declaration on the Rights of Indigenous Peoples (UNDRIP), Reclaiming Power and Place Missing and Murdered Indigenous Women & Girls Calls for Justice (2019), the Declaration Act Action Plan and Remembering Keegan: A First Nations Case Study.