Store Manager – Cannabis & Vape Retail

Cannabis & Vape Retail

True North Cannabis Co. & True North Vapes

Job Type: Full-time, Permanent
Schedule: Flexible shifts, including evenings, weekends and holidays
Hours: Full-time: 40–44 hours per week
Location: Port Colborne Ontario

Join Our Team!

True North Cannabis Co. & True North Vapes are growing, and we are looking for motivated, experienced retail leaders to join our team!

We are seeking a Store Manager who is passionate about retail, customer service, team development and driving store performance.

This is an opportunity for a hands-on leader who thrives in a fast-paced environment, takes ownership of store operations and enjoys helping employees succeed.

As a Store Manager, you will work closely with store leadership to oversee daily operations, support employees, maintain compliance and deliver an exceptional customer experience.

What You'll Be Doing

Store Operations & Performance

• Support daily store operations, including opening and closing procedures.

• Oversee cash handling, deposits, inventory controls and operational reporting.

• Monitor store performance and help achieve sales and operational goals.

• Assist with scheduling, staffing and maintaining appropriate store coverage.

• Ensure the store operates efficiently and in accordance with company standards.

Team Leadership & Development

• Lead, motivate and support employees during scheduled shifts.

• Provide coaching, training and ongoing performance feedback.

• Assist with onboarding and developing new team members.

• Promote accountability, teamwork and a positive workplace culture.

• Support management in addressing performance concerns and maintaining company standards.

Customer Service & Sales

• Deliver an exceptional customer experience through knowledgeable and professional service.

• Support employees in achieving sales goals and improving customer engagement.

• Handle customer concerns and escalations professionally.

• Build customer relationships that encourage repeat business and loyalty.

Compliance & Inventory Management

• Ensure compliance with applicable cannabis, vape and tobacco regulations.

• Maintain proper identification verification and responsible sales practices.

• Support inventory receiving, counts, reconciliation and loss prevention.

• Maintain accurate records and support regulatory inspections.

• Ensure merchandising, product storage and store presentation meet company and regulatory standards.

Store Standards & Safety

• Maintain a clean, organized and welcoming retail environment.

• Ensure workplace health and safety procedures are followed.

• Identify and report operational, security or safety concerns.

• Support continuous improvement in store operations and customer experience.

What We're Looking For

• Minimum 2 years of retail supervisory or management experience.

• Valid CannSell Certification required for cannabis retail assignments.

• Strong leadership, communication and problem-solving skills.

• Experience with POS systems, cash handling and inventory management.

• Ability to motivate employees and lead by example.

• Strong organizational skills with the ability to multitask and prioritize.

• Customer-focused mindset with a passion for retail sales.

• Ability to work independently and make sound operational decisions.

• Willingness to work flexible hours, including evenings, weekends and holidays.

• Must meet applicable legal age requirements for regulated retail environments.

• Successful completion of a criminal background check, where legally permissible and required.

Previous experience in cannabis, vape, tobacco or other regulated retail environments is considered an asset.

Additional Position Requirements

• Ability to stand and walk for extended periods.

• Ability to bend, reach, kneel and perform general retail duties.

• Ability to lift and carry merchandise weighing up to 50 lbs.

• Comfortable working in a fast-paced retail environment.

• Willingness to support operations across True North Cannabis Co. and True North Vapes locations, as required and where legally permitted.

• Ability to maintain required certifications for regulated retail operations.

Our stores operate seven days a week, with operating hours varying by location between approximately 8:00 a.m. and 11:30 p.m.

Why Join True North?

• Opportunity to grow your retail management career.

• Hands-on leadership experience across established retail brands.

• Supportive, team-focused working environment.

• Opportunities for professional development and advancement.

• The chance to make a meaningful impact on store performance, customer experience and team success.

Apply Today!

If you are a motivated retail leader who takes pride in delivering results, developing employees and creating exceptional customer experiences, we encourage you to apply!

Join True North Cannabis Co. & True North Vapes and take the next step in your retail management career.

Equal Opportunity Employer

True North Cannabis Co. & Associated Companies is proud to be an Equal Opportunity Employer. We are committed to providing an inclusive and accessible workplace and encourage applications from all qualified individuals.

Accommodation is available throughout the recruitment and selection process in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act (AODA).

Recruitment Transparency: We do not use artificial intelligence (AI) or automated decision-making tools to screen, assess or eliminate candidates during the hiring process. All applications are reviewed and evaluated by people.

Personal information collected during recruitment will be handled in accordance with applicable privacy legislation.