Supervisor

About Us:

Value Buds is a national cannabis retailer operating under the sndl banner. Our mission is simple: deliver compelling value to cannabis consumers. We aim to attract, grow, and retain a loyal customer base by offering high-quality cannabis products, in convenient locations, at everyday low prices.

Role and Responsibilities

The Supervisor role includes, but is not limited to:

Customer Offering:

· Deliver exemplary customer service by creating a welcoming and positive atmosphere.

· Greet customers as they enter the store and guide them to products when required.

· Educate, advise, and suggest cannabis products based on customer needs, ensuring all recommendations prioritize safe and responsible consumption.

· Resolve customer complaints in the absence of management and ensure management is informed of all incidents.

· Accountable for executing product rollouts and launches in partnership with management.

· Utilize local market trends to make recommendations for improving customer offerings.

· Evaluate promotional programs for effectiveness and provide actionable feedback to management.

· Foster a store culture that is passionate about cannabis and committed to customer satisfaction.

Day-to-Day Operations:

· Meet or exceed department financial targets in collaboration with management.

· Ensure compliance with merchandising, display, and pricing guidelines.

· Assist with all operational duties, including ordering, receiving, and inventory management, in partnership with management.

· Supervise store cleanliness and maintenance, escalating issues as needed.

· Manage store communication (mail, email, voicemail) in the absence of management.

· Set daily operational tasks and objectives for the team when management is unavailable.

· Review and execute promotional flyers, events, and special promotions appropriately.

· Stock shelves and coolers, ensuring products are neatly organized and inventory levels are maintained.

· Participate in routine store maintenance and cleaning tasks.

· Stay up to date on industry legislation, trends, and new products.

Regulatory Adherence:

· Ensure compliance with all provincial cannabis regulations and guidelines, including certifications and responsible service programs:

o AB: SellSafe Certification.

· Ensure that Occupational Health and Safety (OH&S) standards are always implemented and adhered to.

· Maintain SellSafe, QCW, and First Aid certifications, as required by the province.

· Support and promote Nova Cannabis’s and the regulatory bodies’ (AGLC/LCRB/SLGA/LGCA/AGCO) social responsibility initiatives.

Experience and Qualifications:

· Minimum: 1 year of supervisory experience (preferred).

· Minimum: 2 years of customer service experience.

· Minimum: 2 years of retail and/or hospitality experience.

· Cannabis, liquor, or healthcare experience is preferred.

· High School Diploma or equivalent.

· Mandatory Certifications by Province:

o BC: Selling It Right Certification.

o AB: SellSafe Certification.

o SK: CRTP Certification.

o MB: CRWTP Certification.

o ON: CannSell Certification.

· First Aid Certification is considered an asset.

· Ability to pass a Criminal Record Check.

· Working knowledge of regulations as they pertain to the sale of cannabis.

Personal Characteristics and Requirements:

· Excellent customer service skills: You have a positive attitude, are charismatic, and are confident engaging with customers.

· Ability to think on your feet and creatively solve problems.

· Open-minded and proactive in identifying ways to improve operations and the customer experience.

· Passionate about creating a positive, memorable, and tailored experience for every customer.

· Strong communication skills (written and verbal) with a professional demeanor.

· Team player dedicated to supporting the store’s success and goals.

· Upholds ethics, confidentiality, and demonstrates a high level of discretion.

· Reliable, responsible, and detail-oriented.

· Age Requirement: Must be 18 years or older AB (19 in BC. Sask., MAN., ONT.).

· Reliable transportation to and from work.

Job Type:

· Full-time.

Work Location:

· In person.

Why Join Us?

At Value Buds, we’re passionate about the evolving cannabis industry and committed to delivering exceptional value and experiences to our customers. As a Supervisor, you’ll play a key role in leading your team, driving sales, and ensuring compliance in an exciting and fast-growing industry.